Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (8.7K)

Relevance

Accepted Solution

Official Solution

Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

 • Device Features

440

3

0

Accepted Solution

Official Solution

How can I unlock my iPhone if I bought it from someone in the US?

How can I unlock my iPhone if I bought it from someone in the US. This means I don’t know my AT&T account info

Questions

 • Other Phones & Devices

32

2

0

Accepted Solution

Official Solution

Does trade-in require DirecTV stream?

I bought a iPhone 13 pro with trade-in my old iPhone XS at an AT&T store. The sales person told me that if I want to get $800 credit for my old phone I have to sign up for DirecTV stream which is about $70/month.  Do they really require this?  He told me I have to either add another l

Questions

 • Account Features

51

1

0

Accepted Solution

Official Solution

Getting rid of spam texts from E-mails.

I’ve had this problem for quite a long time (a little less than a year). Sometimes I will get texts from emails that want to lead me to another site, which is quite obviously a trap. Is there any way for me to disable these from appearing on my phone?

Questions

 • Data & Messaging Features, Internet Tethering

852

1

0

Accepted Solution

Official Solution

How to get a postpaid account

How simple it is in shopping on AT&T

Questions

 • Other Phones & Devices

24

5

0

Accepted Solution

Official Solution

Spoofer using my phone number

I just received an anonymous text saying someone was using my cell phone number in a social security spoofing call. What should I do?

Questions

 • Other Phones & Devices

43

1

0

Accepted Solution

Official Solution

Can I keep my unlimited iPhone data plan if I upgrade to a FamilyTalk plan?

Hello, I currently have a single-user plan for my iPhone that has grandfathered unlimited data. I plan to upgrade to the 4S, but am thinking about also keeping my old 4 on my account. I understand that my unlimited data plan will follow me to the 4S, but will I still be able to keep it if I add my o

Questions

 • Apple

45.9K

15

0

0

Accepted Solution

Official Solution

How to Download Ringtones on my iPhone

How to download a ring back to a I phone

Questions

 • Apple

1.3K

2

0

0

Accepted Solution

Official Solution

Unlocked AT&T iPhone

So I recently unlocked my iPhone through AT&T and I was wondering is the unlock permanent? Can I now use other carriers?

Questions

 • Apple

688

1

0

0

Accepted Solution

Official Solution

Faulty iPhone Scam

Is anyone else affected by this like me?  Does this seem unreasonable to others too? So apparently, you can return your phone for any reason - even just because you're already tired of the color - within 14 days...Oh, wait, there's one reason you can't...the most logical reason of all: a faulty phon

Questions

 • Apple

153

3

0

0

Accepted Solution

Official Solution

iPhone 12 Shipment Question

I preordered 3 iPhone 12s and the order says shipment date from Oct 23-30. Does that mean they ship until next week or will they maybe come in Friday Oct 23. Is that how it looks for everyone?

Questions

 • Apple

149

1

0

Accepted Solution

Official Solution

Will any unlocked phones work on WiFi after unlocked

I have an IPhone 7 Plus that I am upgrading the line to an iPhone 11 Pro Max. It is in brand new condition and I would rather keep it than get rid of it because I did pay quite a lot for it. If I unlock it can I still use it with WiFi and will all my pics stored on my phone be accessible when not ho

Questions

 • Apple

49

3

0

Accepted Solution

Official Solution

Disabled iphone with wrong password

Where or how do I get my iPhone to work again after being disabled from wrong password put in to many times, I have no computer.?

Questions

 • Apple

178

2

0

Accepted Solution

Official Solution

Fed up, no service inside my home.

In the last two weeks I’ve been on the phone with your reps and tech support for over 2 hours, (yes, I’ve kept a log): August 31, 2020 25 minutes   Sept 2, 2020 20 min   Sept 10, 2020 35 min   Sept 18, 2020 41 min  finally they admitted you’ve tried everything to f

Questions

 • Apple

19

4

0

Accepted Solution

Official Solution

iPhone unlock request approved, but SIM card not supported

I need help unlocking my father's iPhone 6 Plus. I submitted an unlock request through the online portal on 6/13, and it was approved the same day. However, following the non-AT&T SIM card instructions does not complete the unlock. He receives the message that the SIM card is not supported, and he n

Questions

 • Apple

157

1

0

Accepted Solution

Official Solution

Closed

Keep Americans Connected Pledge

My service was disconnected and I was told that AT&T has signed a do not cancel service due to the pledge that they signed to not cancel services due to the Coronavirus. When will my service be reconnected? This pledge is active for the next 60 days. I will make a payment on my bill in 2 weeks.

Questions

 • Wireless Billing

129

2

0

Accepted Solution

Official Solution

How do I unlock an iPhone XR?

So I have a iPhone XR I bought online but I’m linked to metro PCs so will it cost to unlock it ??

Questions

 • Apple

46

3

Accepted Solution

Official Solution

No Voice Mail After Set Up

New phone number on iPhone X. After setup voice mailbox it doesn’t go to voicemail, but, does stop ringing.

Questions

 • Data & Messaging Features, Internet Tethering

1.4K

5

0

Accepted Solution

Official Solution

Closed

iOS Updates to your iPhone or iPad

Are there any updates regarding the latest release?  Is the latest update available for my device?

Questions

 • Apple

1.5K

1

0

0

Accepted Solution

Official Solution

PDP authentication issue

Yesterday I contacted a live assistant with my 5g issue. She used the IMEI number of my iphone 13 and did some settings. After that I got the PDP authentication failed when using cellular. I tried to contact another assistant to fix this and she told me it would be fixed after 30 minutes. However, t

Questions

 • Apple

45

1

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.