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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

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766

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Cannot receive verification codes

I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t

Questions

158

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Iphone 12 Trade-In Offer

I saw this offer today on Apple: Get iPhone 12 Pro from $6.64/mo. over 30 mo.after trade-in with AT&T.1Get up to $800* in bill credits after eligible trade-in of iPhone 8 or newer. I have a iPhone XS with 5 more payments ($166); would I be able to pay it off, upgrade my line to unlimited, a

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210

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Fraud

I think there has been a fraudulent act in my name and I want tonreport it n I think I kno who it is

Questions

106

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Promotion not being applied to my bill

I added a line to my account that already had two lines. With the new line, I used the promotion to pay only $5/month on my iphone XR and to get my activation fee waived. Neither of these promotions have been applied to my bill. I will not pay the activation fee nor pay over $5/month for this phone

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594

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AT&T is trying to get my husband to pay for a cell phone he never had

We attempted to open a new cable tv account and was told that we had a remaining balance that was an past due charge account for $187. upon review none of the information could be verified other than my husbands name and security number. It appeared that someone opened an account in his name using h

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168

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Not receiving texts

I’m not receiving texts on my iPhone from my parents Samsung phones. They are able to call me, but they’re texts are not coming through. What’s going on??

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735

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use iPhone a2215 with att from Europe

I'm going to live in the us for 3 years and I'd like to use my iPhone 11 Pro gsm with an unlimited plan. My phone is unlocked and the sim slot is free as I use an e-sim from from Vodafone carrier. How can I procede in order to have communications as soon as I arrive? Thank you

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57

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Help with special need for our Daughter.

My Daughter is in the U.S. Navy in GUAM her ship USS Theodore Roosevelt. She has COVID-19. My question is can you guys work out something where she will not pay a lot for calling and internet service. We want to stay in contact! Please help us.

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155

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Fed up, no service inside my home.

In the last two weeks I’ve been on the phone with your reps and tech support for over 2 hours, (yes, I’ve kept a log): August 31, 2020 25 minutes   Sept 2, 2020 20 min   Sept 10, 2020 35 min   Sept 18, 2020 41 min  finally they admitted you’ve tried everything to f

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57

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ATT prepaid not working

My ATT prepaid is not working in Belgium , I activated international roaming, please let know what else need to be done.

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101

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How can I suspend my account for 4 months?

i would need to suspend my account as I need to go back to my home country due to Corona virus. I would not be able to use the account for at least 4 months. The link att.com/suspend does not work. I tried to log in, but it directs me to my prepaid account main page. Help me with this issue!

Questions

163

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Voice mail forwarding number

What is the number that my calls should be forward to for voice mail are routed to for all my calls. For some reason my calls are going through a 605 615 something number from south Dakota.

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125

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Using an esim for the first time for a short trip outside the USA

I have an iPhone SE from 2020. A well meaning friend gifted me an esim that's good for 15 days for a short trip I'll be taking to France soon. However, I've never used an esim before and I've read online that my physical sim card will become obsolete once I activate an esim. This may sound very naiv

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41

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Trouble unlocking subsidized device?

Hi all, I've been trying to unlock my phone (which does not have an installment plan), but no luck so far. After contacting customer service, I received a message saying: Thank you for contacting AT&T Customer Care about unlocking your AT&T mobile device. We cannot complete your r

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259

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unable to buy selected prepaid plan

I’m on an unlocked phone and have the $30/month prepaid plan. Why am I not allowed to change to the 3-month/8gb plan for $99? I get only 2 other plan options I can choose to change to when I am in my account profile. Also, unable to complete a new plan purchase if I select from the website and place

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220

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How to Download Ringtones on my iPhone

How to download a ring back to a I phone

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1.4K

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Enlarged displays

All of my screens are enlarged and I can't access my settings. does anyone know how to de-zoom or make the screens normal size. I don't have a restore point to use either.

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1.4K

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iOS Updates to your iPhone or iPad

Are there any updates regarding the latest release?  Is the latest update available for my device?

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1.5K

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Time Frame for Actvating Upgraded Phone

Our family upgraded several phones during a current promotion, two of which are Christmas gifts. While ordering, it said they would not arrive until mid-December however the two phone which are gifts have already arrived before December 1st. How long can we hold the new phones before actually activa

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1.3K

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