
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Learn How To Set Up Your Device If you're wondering how to use your new device or need help setting it up, we have you covered. You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!
Questions
•
Device Features
Accepted Solution
Official Solution
How do I pay for the monthly balance for my installment plan online? All I’ve seen is ways to review my current balance and the option to pay the remaining balance which I do not have.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Closed
Hi I’d like to know how I can use my bill credits to pay off the rest of my installment plan
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I bought an iPhone 12 Pro Max online and selected to trade in my iPhone Xs Max (which I’ve paid off) for $700.00 credit. However, there were no instructions provided in the confirmation email, in the box in which the new phone was shipped, and no mention of the credit or my old phone in my account.
Questions
•
Wireless Account
Accepted Solution
Official Solution
Can you use a 4G LTE SIM card in the iPhone 12? Theres no 5G where I live yet and I would prefer not to change my plan and pay more until there is 5G coverage in my area. Also I can't wait too much longer to get a new phone since my iPhone 6 is on its last legs. No sense paying for 5G plan when ther
Questions
•
Apple
Accepted Solution
Official Solution
My wife currently has a line with AT&T. I don't, my line is with another carrier through work. If I buy an 'unlocked' iPhone 12 directly from Apple and give it to my wife as a gift, will she be able to set it up with AT&T and easily replace her old iPhone? I'll be holding this for over th
Questions
•
Apple
Accepted Solution
Official Solution
Hello. I overpaid the internet payment and I want it to refund. But I canceled my account already. How do I refund it? And I using a prepaid plan on my phone. I want it to cancel or just stop for a few months. Where can I go to do this? Thank you.
Questions
•
AT&T Internet Account
Accepted Solution
Official Solution
Closed
I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Since I am on insurance and they are giving me a new phone to replace the one I have now. What phone will they give me? Right now I have the IPhone 8 Plus does that mean they are going to give me the IPhone XS Max?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
Hello, I currently have a single-user plan for my iPhone that has grandfathered unlimited data. I plan to upgrade to the 4S, but am thinking about also keeping my old 4 on my account. I understand that my unlimited data plan will follow me to the 4S, but will I still be able to keep it if I add my o
Questions
•
Apple
Accepted Solution
Official Solution
Where or how do I get my iPhone to work again after being disabled from wrong password put in to many times, I have no computer.?
Questions
•
Apple
Accepted Solution
Official Solution
When purchasing the new iPhone 14 Pro Max from AT&T today, the order entry screen asks if you are trading in a device. Then it asks which device and the condition. I answered all the questions and submitted my order. I never received a confirmation email and when I looked up my order number (I s
Questions
•
Wireless Billing
Accepted Solution
Official Solution
Closed
Are there any updates regarding the latest release? Is the latest update available for my device?
Questions
•
Apple
Accepted Solution
Official Solution
I have a billing question. I recently traded in my iPhone 8 Plus to get the new iPhone XS, however I still have payments remaining on the iPhone that I traded in, as I bought the iPhone 8 Plus through AT&T during a BOGO promotion. The iPhone XS I purchased is unlocked and I bought it from the Apple
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
I had the wrong card on file. I updated the card on file to my new card. Will auto pay still try to take the payment out? Or do I need to make a manual payment. I am trying to avoid a double payment.
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I have the XR. If I get the SE for $10/ a month, will I be able to swap sims between the phones?
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I just received an anonymous text saying someone was using my cell phone number in a social security spoofing call. What should I do?
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Greetings,I have an At&t prepaid line which I purcahsed back in October 2017 when I was in the US. I reside in Turkey and kept using that line’s whatsapp on my iphone which I also bought together with the at&t line in 2017. Now I own a new phone and want to transfer my at&t phone line’s whatsapp to
Questions
•
Account & Usage
Accepted Solution
Official Solution
I have an AT&T prepaid monthly @$50 With the current situation I do not plan to head back to NYC before a while...I'm desperately trying to access my voicemails and have added the $35 International Add On.I have added the Add On, but my phone desperately says "No Service" or "Searching"--> have
Questions
•
Account & Usage
Accepted Solution
Official Solution
My ex boyfriend stole my phone and i have been trying to hold of att to get other phone can you yall help thats my bill behide cuz i have not had it
Questions
•
Other Phones & Devices