Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (10)

Relevance

Accepted Solution

Official Solution

iPhone XS Dual Sim support

What is the point in promoting the Dual Sim Dual Standby feature on the at&t iPhone XS product page when the majority of iPhone users on the at&t network won't be able to take advantage of it because it is carrier locked? I have an international sim that I want to be able to use on my iPhone XS Max

Questions

9.8K

3

0

Accepted Solution

Official Solution

iPhone XS Max to iPhone 11

On July 31rst I bought an iPhone XS Max in store. I was wondering, since the phone was purchased not to long ago, can i trade in the iPhone XS Max for the new iPhone 11 at minimal cost?

Questions

351

2

0

0

Accepted Solution

Official Solution

visual voicemail on iPhone XS max. How do you set it up?

I have a iPhone XS Max and downloaded the ATT visual voicemail app. It will not accept my pin.  I changed my pin. It will not accept the new pin.  I called att support. no help.  How about you; can you help?

Questions

2.2K

2

0

0

Accepted Solution

Official Solution

Why I haven’t received my money back to my card?

I make a Oder through the phone. But it cancel after 2 days and still now I haven’t received my 700$ back to my card why?

Questions

224

1

0

0

Next Plan Return Chronic Problem

Hi there,  I really hope someone out there can help me out with this issue, as I've tried every single thing I can think of and this is my last hope.    I am on the yearly NEXT plan.   My upgrade was scheduled for a few months back.  I ordered my updated phone (iPhone XS Max) in December 2018 and el

Questions

337

3

0

0

Things to do while you wait for your new iPhone

Hello friends, While you wait for your shiny iPhone to arrive, here are a few things you'll want to do to get ready for the big day. Order a caseOrder an inductive charger (and brick, preferably fast charging, as Apple still bundles the puny 5w adapter from years past).Ensure your data is backed up

Questions

151

0

0

0

Buy your iPhones straight from Apple

I am so highly irritated by the lack of customer service this company provides. I purchased an iPhone XS on launch day and then decided to exchange it for the XS max the following week. I was told by two separate phone reps and an AT&T store manager that if I returned the device by mail, I wouldn’t

Questions

390

9

0

0

iPhone X Trade-In Stolen After Dropping It Off At USPS

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

Questions

5.7K

11

0

0

The iPhone XS, XS Max, XR, dual SIM usability, and AT&T Next

How will purchasing the new iPhones (Xs, Xs Max, and Xr) through AT&T Next impact the usability of the dual SIM feature? Up until now, iPhones purchased through AT&T Next have been locked to the carrier until the payment plan runs its full duration and the phone is payed off, at which time the owner

Questions

4.8K

9

0

0

AT&T is Canceling my iPhone Xs Max Pre-order

It’s happening again!I pre-ordered my iPhone Xs Max as soon as we were able to and received an email last night telling me there was a problem and I needed to call with my order number. Now their telling me because so many orders came in I need to cancel my original order and re-order the iPhone Xs

Questions

496

4

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.