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Got 2 iPhone XS w/BOGO deal and no credits have been added...

To provide some context, my account has 7 lines in total with 2 BOGOs added in 2018.  The first BOGO went extremely smooth, the bills afterward were exactly as the saleslady said; the credits were added accordingly.  Now the nightmare that began a continuous cycle of extremely high bills with the se

Questions

 • Wireless Billing

214

5

0

0

Not receiving some texts

Several friends have sent texts that I didn’t receive. They sent a follow up that I did receive. Why am I not getting all texts? iphone Xs on AT&T

Questions

 • Apple

12.3K

7

0

iPhone X Trade-In Stolen After Dropping It Off At USPS

I have the AT&T Next Every Year trade-in plan, and after receiving my new iPhone XS, I packed in my old iPhone X and dropped it off at USPS on 9/26/2018 at 6:09pm and got the US Mail Receipt as instructed by the trade-in instructions. While I was waiting for the confirmation from AT&a

Questions

 • Apple

4.8K

11

0

0

Things to do while you wait for your new iPhone

Hello friends, While you wait for your shiny iPhone to arrive, here are a few things you'll want to do to get ready for the big day. Order a caseOrder an inductive charger (and brick, preferably fast charging, as Apple still bundles the puny 5w adapter from years past).Ensure your data is backed up

Questions

 • Apple

140

0

0

0

Buy your iPhones straight from Apple

I am so highly irritated by the lack of customer service this company provides. I purchased an iPhone XS on launch day and then decided to exchange it for the XS max the following week. I was told by two separate phone reps and an AT&T store manager that if I returned the device by mail, I wouldn’t

Questions

 • Apple

276

9

0

0

VERIFICATION MESSAGES ERROR / NO ACCESS TO SET UP PASSCODE: (VORCC02) - I'm a 1st Time Client

@ATTCares Re: VERIFICATION CODES DON'T WORK AND I CAN'T SET UP PASSCODE AT ALL.   I transfer from another mobile company to AT&T in hopes that it will be amazing and everything would be working to perfection. Sadly, I have encounter several issues with the process of how things are done. Specifical

Questions

 • Wireless Account

1.4K

7

0

The iPhone XS, XS Max, XR, dual SIM usability, and AT&T Next

How will purchasing the new iPhones (Xs, Xs Max, and Xr) through AT&T Next impact the usability of the dual SIM feature? Up until now, iPhones purchased through AT&T Next have been locked to the carrier until the payment plan runs its full duration and the phone is payed off, at which time the owner

Questions

 • Apple

4.7K

9

0

0

AT&T Next Trade In

So I have a problem, I upgraded two of my devices and got the iPhone XS Max for each of the two lines I upgraded. I printed off the label AT&T emailed me and sent both phones in two separate boxes. Both tracking numbers thru their "SmartLabel Tracking" system shows it was delivered to the return

Questions

 • Phone & Device Upgrades

156

0

0

0

Accepted Solution

Official Solution

Can you use At&t prepaid sim card in a At&t finaced phone?

Gifting a new iPhone XS to my Dad but he uses AT&T prepaid and doesn’t want to be under my plan and service on AT&T post paid. Can he take his prepaid AT&T sim card out of his iPhone SE and put it in the iPhone XS finaced under my account to use it without any issues?

Questions

 • Other Phones & Devices

1.4K

3

0

0

Accepted Solution

Official Solution

My billing cycle starts on the 4th should I wait to upgrade my phone

Someone said I needed to wait until my billing cycle restarts to upgrade my phone or I will end up paying 2 payments in the month of November. Is this correct? I was going to get the new phone tomorrow but now idk

Questions

 • Apple

527

1

0

0

Accepted Solution

Official Solution

Government alerts on my iPhone XS

Hi All, I have my AT & T phone number on my iPhone XS on the eSIM and not a regular SIM card. On the Apple support page (https://support.apple.com/en-us/HT202743), there is a conversation where it says that Government Alerts can be found under Settings->Notifications. I can't find it on my iPhone. T

Questions

 • Apple

224

3

0

0

Accepted Solution

Official Solution

H2O Sim inserted into full price BestBuy iPhone. Locked to AT&T. Cannot Unlock

Hi,I purchased an iPhone XS for the full price from BestBuy. I inserted an H2O sim into the iPhone and used it with calls and texts (did not have a data plan). In December, I noticed that I would get a cannot activate cellular network error on the phone when I attempted to use data. Due to upcoming

Questions

 • Apple

1.2K

9

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