Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (5)

Relevance

Accepted Solution

Official Solution

Upgrading to the iphone from basic flip phone...

If I upgrade my basic flip phone to the iPhone and decide not to use it and use my basic phone instead will I still be charged for data?

Questions

3.8K

2

0

0

Accepted Solution

Official Solution

How to Return Next Phone

I upgraded my Next Every Year and Next 30 phones to iPhone X's.  I ordered the phone and did the Next upgrade through the Apple App.  The phones were shipped directly from China and inside the box was nothing but the Apple iPhone Box wrapped in plastic.  There were no instructions, nor return label.

Questions

5.5K

3

0

0

My phone shows delivered to AT&T and they are denying it was AND trying to charge me $485-attorney?

Dealing with AT&T saying I didn’t return my old phone after I upgraded. I returned the phone on December 7th. Newgistics recieved the package on December 11th and AT&T recieved the Phone back on December 13th 2017. So tracking number shows delivered by Newgistics to AT&T nearly a month ago.When the

Questions

173

1

0

0

Tried to port my number from att , rep added a new line instead...

I went into a att store to have my number ported over from a different carrier and also upgrade my line for the bo go offer. I went instore because I was unsure of the process of porting over a number. The in store rep told me that I needed to purchase a new phone first and then I would be able to p

Questions

745

2

0

0

When am I eligible for an iPhone 7 upgrade?

When I eligible for an upgrade?

Questions

2.7K

27

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.