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IMEI number you entered doesn’t match an AT&T device

My brother-in-law has tried to unlock his old iPhone 6 that is off contract and paid off through his account, but it says that the IMEI is not recognized. I have tried the website services to unlock the phone and to no avail. Unfortunately @ATTHelp no longer receives private messages so a solution p

Questions

 • Apple

621

3

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Unlock Request Denied - Need Help as no alternative solution provided

I'll try to keep this brief but detailed... bought an iPhone XS Max in full for cash for work when my landlines were down for a brief period. Since I had Apple Care, I exchanged this iPhone due liquid damage. As my work phones were fixed, the need for this iPhone was gone so I turned around and sold

Questions

 • Apple

125

2

0

0

Trying to unlock paid devices - it doesn't accept

I am trying to unlock two devices that are paid off on AT&T and it keeps coming back to say that "We can't unlock this device because you've tried too many times". I've tried once, maybe twice.  Help!

Questions

 • Apple

289

1

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How do i unlock device apple

Hello At&t . I am not a customer of at&t company. I didn't find support service email on the company's website. That's why I write to you here. Please help me. One person suggests to me to buy mobile phone apple iphone 7plus 128gb with IMEI XXXXXXX and serial number XXXXXXXX blocked (sim lock) by at

Questions

 • Apple

58

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Can usa purchase iphone x and samsung galaxy s8 unlocked outside usa.

If i purchase iphone x and samsung galaxy s8 in usa and them move to other country then can i unlock iphone and can i unlock samsung galaxy s8 outside use. what is the cost and how i do it.

Questions

 • Apple

165

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Followed Instructions On How To Unlock But Phone Still Locked

I received approval to unlock my iPhone 5s and followed the instructions provided for unlocking a device using an AT&T SIM card. After erasing and restoring my iPhone, it is still locked. What went wrong??

Questions

 • Apple

492

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Closed

Your IMEI number & device don't match

I submitted requests to unlock iPhone 7 which I know for sure are locked to AT&T but got the following response from AT&T unlock portal.  Anyone else had same issue could you please let me know how you resolved it? Thanks   Subject: Your IMEI number & device don't match We can't complete your unlock

Questions

 • Apple

3.7K

7

0

Not receiving any response from ATTCares

Hello, I was wondering if anyone knows how come I don't receive any response from "ATTCares"?I have sent "ATTCares" fromerly "ATTMobilitycare" several messages, but have not heard anything back.I am a military member and I am trying to get my device unlocked before my upcoming deployment.I would nee

Questions

 • Apple

167

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Your device is currently active on another AT&T customer’s account. [ Any Solution ] ??

hi Every one,no matter how many times i try to proces my iPhone which is fully paid and 2 years old,i get this message Your device is currently active on another AT&T customer’s account. i have submited like 20 times . Any HelpThanks

Questions

 • Apple

877

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Accepted Solution

Official Solution

How to unlock an Iphone

How can I get my iPhone unlocked? How long does this process take? What are the requirements? These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help! Thank you,Dmitriy

Questions

 • Apple

453K

5.4K

Accepted Solution

Official Solution

How long does it take for Iphone 5 unlock to take effect?

The unlock request was submitted on 4/15/14 and was approved on 4/16/14. I did the restore and all the stuff they say to do. I then put my tmobile sim and it says sim invalid. I called Apple and they said they have not received the unlock request from AT&T. I am not an AT&T customer so I had the sel

Questions

 • Apple

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