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IMEI number you entered doesn’t match an AT&T device

My brother-in-law has tried to unlock his old iPhone 6 that is off contract and paid off through his account, but it says that the IMEI is not recogni

Questions

 • Apple

621

3

0

0

Trying to unlock paid devices - it doesn't accept

I am trying to unlock two devices that are paid off on AT&T and it keeps coming back to say that "We can't unlock this device because you've tried too

Questions

 • Apple

288

1

0

0

Unlock Request Denied - Need Help as no alternative solution provided

I'll try to keep this brief but detailed... bought an iPhone XS Max in full for cash for work when my landlines were down for a brief period. Since I

Questions

 • Apple

123

2

0

0

Your device is currently active on another AT&T customer’s account. [ Any Solution ] ??

hi Every one,no matter how many times i try to proces my iPhone which is fully paid and 2 years old,i get this message Your device is currently active

Questions

 • Apple

874

1

0

0

Not receiving any response from ATTCares

Hello, I was wondering if anyone knows how come I don't receive any response from "ATTCares"?I have sent "ATTCares" fromerly "ATTMobilitycare" several

Questions

 • Apple

167

1

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How do i unlock device apple

Hello At&t . I am not a customer of at&t company. I didn't find support service email on the company's website. That's why I write to you here. Please

Questions

 • Apple

58

1

0

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Can usa purchase iphone x and samsung galaxy s8 unlocked outside usa.

If i purchase iphone x and samsung galaxy s8 in usa and them move to other country then can i unlock iphone and can i unlock samsung galaxy s8 outside

Questions

 • Apple

164

2

0

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Followed Instructions On How To Unlock But Phone Still Locked

I received approval to unlock my iPhone 5s and followed the instructions provided for unlocking a device using an AT&T SIM card. After erasing and res

Questions

 • Apple

490

3

0

0

Closed

Your IMEI number & device don't match

I submitted requests to unlock iPhone 7 which I know for sure are locked to AT&T but got the following response from AT&T unlock portal.  Anyone else

Questions

 • Apple

3.7K

7

0

Accepted Solution

Official Solution

How to unlock an Iphone

How can I get my iPhone unlocked? How long does this process take? What are the requirements? These and other related questions will be answered in th

Questions

 • Apple

452.7K

5.4K

Accepted Solution

Official Solution

How long does it take for Iphone 5 unlock to take effect?

The unlock request was submitted on 4/15/14 and was approved on 4/16/14. I did the restore and all the stuff they say to do. I then put my tmobile sim

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 • Apple

15K

6

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