Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (14)

Relevance
Flagged for fraud when unlocking

I purchased the iPhone 8 when it came out. Last night I paid the at&t installments. I should be able to unlock this device as I’m selling it now. However multiple times of trying this I get the “this device is flagged for fraud”. No recent changes or upgrades have occurred. Help!

Questions

 • Apple

544

3

0

0

need return label to ship back old Next Every Year iPhone 7

Bought new jet black iPhone 7 plus last year online via APPLE STORE APP on night of release (which is like 3am as i have done each year for a while) but this time instead of out rite purchase I choose Next Every Year. The ATT app and bills say i am due for new iPhone and want the new one coming out

Questions

 • Phone & Device Upgrades

9.5K

15

0

0

Email address to file complaint

Hello.  Does anyone know of an email address I can send a complaint to regarding my pre-order experience for an iPhone 8?  I have tried for days to get a resolution to my situation only to be told today, sorry there is nothing we can do.  I am trying to cancel a pre-order and have been told I can't

Questions

 • Apple

508

4

0

0

BOGO Gone Wrong

On 12/2/2017, my wife and I took advantage of the ATT / iPhone 8 BOGO offer.  When we walked into the ATT store, we had (4) lines in a family share plan.  In order to take advantage of the BOGO offer, we had to add two new lines.  We had no need for two more lines since there are only (4) of us in o

Questions

 • Phone & Device Upgrades

2.2K

14

0

Inquiring about AT&T selling Apple iPhones at the AT&T Store (Local)

I've been with AT&T since my first mobile phone. However, after my last trip to the local AT&T Store, I just had the absolute WORST Customer Service that I have EVER experienced. Seriously considering settling up  with AT&T and terminating my Mobile Phone Account. Why would a company offer merchandi

Questions

 • Account Features

179

1

0

0

How does the free iPhone 8 with the purchase of an iPhone 8 offer work?

Hey guys!If any of you have personal experiences with this offer or know how it works, please let me know! I recently upgraded to the iphone 8 and I received the free iphone 8.  How does gifting the free iphone work?Is my name attached to the free iphone if I were to give it to a family member and d

Questions

 • Apple

2.7K

3

0

0

iPhone 8 Poor Cellular Connection / Inconsistent Reception MI

Apple iPhone 8. Newest software updates.   Since switching to an iPhone, my mother and I seem to have an issue talking to people on the  iPhone while at / within a mile radious of my home.    Data / Signal Strength: LTE + 2-3 bars      Wi-Fi: My broadband

Questions

 • Apple

3.2K

2

0

0

Visual Voicemail Transcription Problem Solved Apple iPhone - Enable "Hey Siri"

Hey Siri has to be enabled and in use for the transcription of the voicemail.  iPhone X - My visual voicemail stopped working a few weeks ago. I've spent hours on the phone with AT&T Tech Support. After they completely erased all of my voicemails and reset everything, it still did not work properly.

Questions

 • Account Features

5.8K

0

0

0

ATT Mobile Transfer Issue

Is anyone experiencing problems using the mobile transfer app with setting up the new iPhone 8?  I followed all of the steps and when the transfer was initiated, it said there was about 1 hour remaining; it's now been 4 hours.  I called and spoke to "Ron" who recommended waiting for 30 minutes and h

Questions

 • Apple

437

2

0

0

Voice mail speed

How can I slow down the speed of a voice mail on my iPhone 8

Questions

 • Phone & Device Upgrades

328

1

0

0

Can't Call Into My Voicemail Mailbox

Hey everyone, Before I explain my issue there are a few things to know: As a wireless customer, I have an iPhone 8 that has the normal voicemail setup on it. The device isn't tethered/synced/shared/etc with any other device like a Macbook or Apple Watch. And I'm not using any AT&T or third-party app

Questions

 • Account Features

2.1K

7

0

0

Accepted Solution

Official Solution

Can’t use cell data, calling or texting

My iPhone 8 suddenly stopped allowing me to call anyone or text SMS numbers. I can only text other iPhones through my apple id email. My cellular data has also stopped working and LTE no longer shows up in the top bar of my phone. Just the service bars and wifi. It has the most recent update, I’ve r

Questions

 • Apple

574

2

0

0

Accepted Solution

Official Solution

iPhone 8 / X Release Dates

Wanted to know when the iPhone 8 will be out.

Questions

 • Apple

24.5K

24

0

0

Accepted Solution

Official Solution

Can I trade in my phone to upgrade on AT&T Next?

Hi, I bought an iPhone 6S Plus in December of 2015 on AT&T Next 18 which means I'm paying it off for 24 months. I was wondering if I could trade in my iPhone 6S Plus to upgrade in September to get the new iPhone when it comes out. I would be 4 months away from paying off the phone and past the 18 mo

Questions

 • Phone & Device Upgrades

3.3K

3

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.