Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (41)

Relevance
Selected Relevance
I bought a prepaid chip for my vacation in US and now I cant unlock my iPhone 7 in my country - BR

Hello!    I bought an unlocked iPhone 7 at Best Buy and a prepaid chip at AT&T Store, for my use while at vacation in US. Now that I'm back to Brazil, I tried to use a chip of the companhies from Brazil but it appears that it is locked by the AT&T company.    So, I tried to unlock online my device b

Questions

821

2

0

0

When am I eligible for an iPhone 7 upgrade?

When I eligible for an upgrade?

Questions

2.7K

27

0

0

Order Canceled Without Notification

After multiple attempts to place an order online to upgrade my iPhone 6 Plus it was discovered that the find my iPhone feature was turned on. This prevented the ability to process an upgrade order. Once this was turned off, my order was placed with and estimated shipping date 10/21-10/28, about 6-8

Questions

1.5K

6

Closed

Jet Black iPhone 7 Plus Pre-Order Forum

I created this forum to discuss the fact that apparently no one who pre-ordered a Jet Black iPhone 7 Plus has received tracking info as of yet. On YouTube and eBay there are no signs of anyone in the world who has received this particular model of the phone without having personal connections inside

Questions

67.6K

979

0

0

Pre-ordered iphone 7 with trade-in iphone 6

My husband and I went to At&T store this past Saturday to pay off our current phones, pre-order the iphone 7 and 7 plus and trade-in our current phones. We understood that my husband's iphone 7 will essentially be free with the trade in offer of $650 and since i ordered the 7 plus, i will also recei

Questions

1.5K

12

0

0

iPhone 7 Plus order cancelled

My highly awaited iPhone 7 plus order is cancelled by AT&T after 1 day of accepting order. I had placed order on 9th Sept and supposed to receive order on 16th Sept. I need this phone before 6th Oct as I am travelling to UK for 1 month after that. Now if I place new order in store, I will get phone

Questions

567

3

0

0

Unable to unlock iPhone 7 from Best Buys

Hello, I got a iPhone 7 from Best Buy with post-paid service, AT&T next. I paid the phone off and tried to unlock the iPhone. When I entered the IMEI number, the system shows that the device does not appear to be from AT&T. I tried request unlock the device from AT&T at store and also talked with cu

Questions

131

1

0

0

iPhone 7 data does not work

Hello, I live in Baltimore but am currently in Kansas City. I have been here for a few days and my data has worked fine. However, around 7 am this morning my data all of a sudden stopped working. I googled the issue and have gone through multiple troubleshooting tutorials and have used the ATT Troub

Questions

761

2

0

0

iPhone 7 pre-orders Sept 9

I didn't see a thread in place so could someone remind me of the hurrdles we must survive in order to place a pre-order for an iPhone 7 on Sept 10?   I will be in Brazil (same time as EST) all next week with long working days. It will be very difficult to follow Apple news on Sept 7 and especially A

Questions

1.4K

10

0

0

AT&T Grandfathered Unlimited Data - Restricting 'Free' Features with iPhone 7 / iOS10

It's no secret that all carriers have moved away from 'unlimited' data plans in favor of tiered monthly limits.  With Apple's release of iOS 10 and the iPhone 7, it looks as though AT&T has discovered a new way to try and force its most loyal customers into submission.   Being grandfathered into the

Questions

2.9K

15

0

Apple Iphone 7+ Bluetooth Stuttering Issues still after almost 4 months

It has now been 113 days since I opened my first case with AT&T and Apple about the bluetooth stuttering. After a lot of testing on all Iphone 7's the Iphone 7+ AT&T Model A1784 is defective. There are tens of thousands, if not millions of users with this issue and it effects many bluetooth

Questions

8.9K

23

0

Duplicate texts in group messaging

Hello, My iphone 7 started, as of this week, sending me a new message every time I respond to a group message. It's just annoying. I'll reply back to someone, then a few seconds later get the message and it looks like it's coming from someone else but it's from me.  So the converstation has me in th

Questions

4.3K

1

0

0

iPhone 7 Upgrade Eligibility

I was thinking of paying in full for an iphone 7 at at&t, using my old prepaid plan on it, and waiting 6 months to unlock it. After I unlock my phone from at&t, can i get an upgrade to, say, a new iphone model for free, or do i still have to pay full price for that new iphone? or is it like a discou

Questions

885

5

0

0

AT&T Didn't honor the Trade in Program for Iphone 7, PLEASE HELP!!!!

I ordered an iphone 7 on sept 9th of 2016 as a trade in program for an older iphone 6. Its April 4, 2017, i haven't received any statement credits or AT&T will not return my old phone back to me. I've called countless amounts of time, spoke with several different departments, opened up several cases

Questions

233

3

0

0

Unable to unlock phone

I am unable to unlock my iPhone 7 as I am not the primary account holder. I am a dependent on a family plan that has been canceled as of December 28th. Originally, the error I got when I first attempted to unlock it was that my phone had not yet been paid off. I called the customer service line and

Questions

178

3

0

0

iPhone 7 Unlocking

Bought the iPhone phone from Craigslist, and the guy mentioned the phone is paid off and I can unlock by submitting request to AT&T.  So I get home and try to unlock through AT&T and I kept getting an error saying "Looks like the IMEI number you entered doesn't match an AT&T device".  I thought this

Questions

994

1

0

0

Apple wont unlock iphone 7 - paid for in full not under contract

I have an iPhone 7 32gb that i purchased from the AT&T store. I bought this iphone outright and use it with my ATT Prepaid account. They are refusing to unlock my device even though I did not buy it at a subsidized price and I own the device outright.  [Legal discussions are not permitted per the G

Questions

581

3

0

0

Got my iPhone 7 plus today and its a DUD! What do I do?

A few minutes ago I got my iPhone 7 plus 128 gb Gold. I turned the phone on and swiped a few times on the welcome screen. On the set up wifi section the screen suddenly becomes hazy and blurry and fades into black (dead). The phone will not turn on at all after this. I noticed that the battery was a

Questions

365

6

0

0

No voicemail notification on iPhone 7

I have tried to set up visual voicemail on multiple iPhone 7's on my prepaid AT&T account with no luck. My wife and I both have the same AT&T prepaid account and visual voicemail works fine on her iPhone SE but not my iPhone 7. It's not just that visual voicemail is not working, I also do not get an

Questions

1.3K

6

0

iPhone 7 - Next Every Year - What to return in the box?

My iPhone 8 arrived yesterday on AT&T Next Every Year from a pre-order.My question though is what do I put in the box besides the iPhone 7?Below is the list of what's included in the box (besides the iPhone), from Apple's website:EarPods with Lightning ConnectorLightning to 3.5 mm Headphone Jack Ada

Questions

504

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.