Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (27)

Relevance

Accepted Solution

Official Solution

Upgrading My 4s to iPhone 6s

I use a Go Phone plan using a 4s. Ive purchsed the iPhone 6s unlocked from Amazon. I should have it in a few days. How do I transfer the service to my new phone? Do I stop into AT&T for a Go Phone sim or can I do this online? Id rather not go the store if I dont have to.. ha ha.

Questions

747

2

0

0

Accepted Solution

Official Solution

"Shared Upgrade" on Legacy/Unlimited Data Plan with 2-year contract is more expensive?

I have a FamilyTalk 700 plan with unlimited data. Today, (December 27, 2015) concludes the 2-year contract on ONE of the phone lines -- the one that is not mine. Mine doesn't end until sometime in March.   I want an iPhone 6s now (not the Plus - still debating between 64 or 128, but probably the 128

Questions

1.4K

3

0

0

Accepted Solution

Official Solution

iPhone 6s: Start Here

So much buzz and lots of questions!  Where can you go for help?

Questions

8.9K

5

0

0

Accepted Solution

Official Solution

Iphone 6S Audio issue

HI Team,I am facing issue with Apple Iphone 6S bought yesterday from AT&T store, the audio is not working properly, I cant hear the voice when I am calling/ receiving a call from  somebody, the voice is coming very low even if I raise the volume to maximum. I already tried the trouble shootings sugg

Questions

331

1

0

0

Accepted Solution

Official Solution

Upgrading phones in the middle of an AT&T Next 24 agreement

Hi, so I have a Note 4 and I want to upgrade to the iPhone 6S Plus in a few months which means I will have completed 6 months of my AT&T Next 24 agreement. Since I am paying this phone for 30 months and it will be 24 months by the time I want to upgrade, I want to know if I could pay off the remaini

Questions

2.1K

7

0

0

iPhone 6s no service

hey,  i have a te a brand new iPhone 6s.  I got it for my wife who is in Serbia, so am I. Both of us got new iPhones for when we are back in the states.  I got them in Colorado.  Both worked fine in Colorado.  Now that we are in Serbia, mine works great, but my wife's says that there is no service.

Questions

971

2

0

0

Customer Support for iPhone 6S release?

I have questions about the release of the new iPhone and my account that I need answered before pre-orders start however it seems any form of customer service closed at 10 pm local time? So who should I be talking to/where can I get answers. It looks like some AT&T employees are responding on Twitte

Questions

753

3

0

0

Unable to Delete Messages-iPhone 6s

The error message that keeps coming up when trying to delete. This started happening in the last couple of weeks. I’ve tried turning my phone off, and back on, but the same error message appears. I’ve also tried deleting a fewer number (150-200), same issue. 😠

Questions

134

1

0

0

No longer receiving LTE signals

I have been using my iPhone 6s on ATT gophone for two months now. Recently I have noticed I do not get LTE in areas I did (school, work, interstate). It seems the only place I get LTE is at my house (1 bar). My friend has an iPhone 6s as well that is running on ATT postpaid and they have LTE in the

Questions

20.9K

8

0

0

Unlock iPhone6s from AT&T Reseller (H2o)

I have a 6s AT&T phone. I have been using it on a prepaid H2o account. Recently I started the process to move to another provider because the AT&T coverage is poor where we often travel. A "port out" was performed by H2o so I could take my phone number with me. All was good until I tried to activate

Questions

4.9K

5

0

0

Need contacts of AT&T top management - Why my online orders are getting cancelled

I have been trying to order an iPhone online at AT&T website since saturday(Jan 9th). I made 2 orders on saturday. [edited for privacy – please do not post personal information] . The first one was cancelled by (Maryann) a representative without my confirmation Second one was cancelled and the suppo

Questions

342

4

0

0

Iphone 6S Plus BOGO Purchased in Feb 2016 * IS A SCAM I AM STILL PAYING ON 4 PHONES IN DEC 2016!!!

I purchased 2 Iphone 6S in Feb 20, 2016 under the BOGO offer of AT&T . I was told that I would need to open new line to receive offer so we did so. I was told that I would have to pay on all 4 phones for the next 2 months and after that time I would be credited for the 2 free phone payments that i h

Questions

2.5K

8

0

0

iPhone 6S voicemail - may I set a message ("greeting") with NO option to leave (record) a message?

I have an iPhone 6S.I would like to set up the voicemail with a message ("greeting") but with NO option to leave (record) a voicemail.The tutorials suggest using call forwarding to disable voicemail, that might work for me if I can set the call forwarding to kick in after 6-8 rings, but I can't find

Questions

131

1

0

0

Sammie

I have an iPhone 6s and have two emails that I cannot remove.  Please HELP!Sammie

Questions

138

4

0

0

iPhone 6s activation

I received my iPhone 6s yesterday and have followed all of the instructions on how to activate it.  I've tried it from scratch twice already, and the phone still says No Service.  I've also been unable to 'activate device' from my account on the site.  Every time I attempt to do that, I received a m

Questions

8.1K

4

0

0

Trying to preorder iPhone 6s and having trouble Please HELP

I have an iPhone 6 128 GB. I am trying to upgrade to the iPhone 6s and it says my options are to upgrade and pay or to pay off device completely. I went through the menus to upgrade and trade in my device and pay the cost to upgrade and it charged my credit card $212.50 to pay up to upgrade. Then wh

Questions

1.4K

17

0

0

Are new batteries placed in the new iPhone 6s

Paid and had my iPhone 6s battery replaced and it worked great. Three weeks later I had water damage. So I used my insurance and got a new iPhone 6s. This thing runs out of battery in a few hours with minimal use. Are the new phones sold with the newer batteries or the older scamming batteries?

Questions

159

2

0

0

Postpaid to Prepaid - Getting the run around from ATT

Hello,I have 3 lines on a Postpaid account, out of contract, unlocked phones etc.Trying to change phones and am looking at iPhone 6S Prepaid while keeping the same numbers.Chat online said it can be done and I need to go to the store. Called store for stock and was told that I cannot do this and get

Questions

370

6

0

0

Att has not sent confirmation email to unlock phones

Attempted to unlock min & my husband’s  iphone 6s phones last sunday (today is Thursday) never received confirmation email promised onthe site, so we couldnt confirm and they cancelled our request. Called att & spoke to some very nice representatives, one of which was a mgr. He filled it out again w

Questions

186

0

0

0

How long does it takes till my iPhone 6s arrive and what color will it be?

How long does it takes till my iPhone 6s arrive. We got it for free because my parent change our service to unlimited and how do we know what color will it be. We agree the terms and conditions. I just want to know when it will arrive.

Questions

317

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.