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collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

 • AT&T Internet Account

46

3

0

Calm down, people.

I know there are a lot of folks frothing at the mouth over this and can't fathom why there's an apparent delay in iPhone 6+ shipping. Here's what happened, as I understand it: Pre-sales were supposed to go live, across the board, at 12:01 AM PST. People loaded up the Apple site or their carrier site

Questions

 • Apple

1.7K

17

0

0

Transferring SIM card from iPhone 6 to iPhone 12 mini

Hi, I've been with an iPhone 6 for a long time and bought an iPhone 12 mini. The information I see online is a bit muddy when it comes to swapping/moving a sim card from an non-iOS 13 iPhone to an iOS 13-having iPhone. I just want to know what I'm in for with the whole process and if it's poss

Questions

 • Apple

85

4

Want to unlock iPhone 6s so my son can use it in the Netherlands with a European sim card

I changed services and now am trying to get unlock code. I keep getting message I owe on phone even though it was not purchased from att.  I transferred other phones to new service but got new phone for that number.  My son lives in the Netherlands and wants to use this phone with the SIM

Questions

 • Apple

20

3

0

Trying to unlock a paid off phone but ATT system saying it has not been paid off

I have been trying to unlock my friends previous phone through AT&T unlock device online but it keeps telling me that I have to pay off the device first. Error message: "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before y

Questions

 • Account Features

46

1

0

Problem with an online trade in

I called the customer center four times. Each time I explained how my trade in was not a donation and how I waited for over 5 weeks. Each time a different person answered saying how they were sorry for me. All they did for me was send a mail to the customer service to escalate the problem and asked

Questions

 • Wireless Billing

257

3

0

SOLVED: iPhone 6 suddenly cannot access Internet unless I'm on Wifi (AT&T prepaid plan)

I've done all the troubleshooting I can -- turned phone off and on, turned airplane mode on and off, reset network settings on phone, made sure I had the latest iPhone software update, etc. I called AT&T wireless tech support. They ran some tests and couldn't solve the problem. Then they issued me a

Questions

 • Apple

446

1

0

Upgrade from referb iPhone to new iPhone

I filed an insurance claim to cover a damaged iPhone 6. They sent me a refurbished iPhone 6 (I'm not happy), and in a different color. Is there any way to get a new iPhone instead of this referbushed rubish that "insurance" issued me? Thanks

Questions

 • Apple

685

2

0

0

Upgrade Eligibility not showing up...

Hey guys. I recently ordered an iPhone 6 on 9/27 in store. I used one of my family member's upgrade. Just for kicks, I went to check my upgrade eligibility, expecting it to say I'm not eligible since I just upgraded when I ordered a new phone. However, it gives me an error message and says 'We are u

Questions

 • Phone & Device Upgrades

512

1

0

0

Currently Abroad - change plan to save money?

Hello, ​I am currently abroad (not in the US) and I'll be here for a few months. I usually do the 35$/month plan, but since I have changed my SIM card I am not using my AT&T one at all, and I don't want to keep paying $35 a month if I'm not using it. I hear that if you suspend your account you still

Questions

 • More AT&T PREPAID Discussions

50

5

0

iPhone6 IMEI mismatch issue for unlock

I'm trying to unlock my iPhone 6 device with its IMEI, but the website gives me an error message saying "Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI."I'm 100% sure that I'm using the

Questions

 • Apple

12

0

0

Device Unlock

Device Unlock page ,have-d some problem i can't send request. some body help unlock my phone or send request

Questions

 • Apple

63

16

iPhone 5 to iPhone 6 trade in promo code does not work

Hello all,  I just received my promotion code in my e-mail (Ordered iphone 6 on 09/13/14, shipped out 09/15/14). And the promo code does not work online for trading in an iPhone 5. If it helps, I got the e-mail from att premier.  Does anyone else have this issue?

Questions

 • Wireless Account

3.3K

10

0

0

Why is volume too low for others to hear me on my Iphone 6?

I can connect with callers and people whom I call, but I can't be heard. I have volume turned as high as possible with buttons. Actually they can hear me but well enough to converse. This is an Iphone 6 that was refurbished.

Questions

 • Apple

59

1

0

0

Unlock my iPhone 6 requires additional research?

Hello! I received a message that "Your request for device unlock requires additional research to determine eligibility. Please be assured that we are actively working on it."This phone was never on an installment plan, it was purchased in full from the start. What other information could possibly be

Questions

 • Apple

106

1

0

0

Outlook and Iphone mail not working after att.net / bellsouth.net password reset

I reset my bellsouth.net e-mail account password, but when trying to update the password on my iphone 6 and Windows 8 PC using Outlook 2013 the new password is not accepted. I saw some information saying that I may need to create or update my secure mail key but it is not letting me do this even aft

Questions

 • AT&T Internet Email & Security

186

1

0

Two iPhone 6's stolen in 2 days from front porch! Want to avoid customer service nightmare

I ordered 2 iPhone 6's -- birthday presents for my 2 kids. Received email from ATT after ordering stating that the expected shipping date was between November 10 and 24. So when it was approaching the 24th I wasn't yet concerned that the phones had not arrived. Headed out of town, fully expecting th

Questions

 • Apple

2.2K

6

0

0

Unlock - AT&T <=> Consumer Cellular

I was an AT&T customer for decades up until Sept of 2018 when we switched to Consuumer Cellular (with AT&T SIM)  as we are retiring and will use our phones less. My wife has an iPhone 6 which we bought from AT&T long ago, and I am pretty sure we unlocked it a couple or several years ago when it beca

Questions

 • Apple

2K

5

0

0

Un-unify billing account number (BAN)

Corporate Enrollment - AT&T AT&T got back to me and stated that your line is "under Unified billing and cannot be moved at this time. Please have them call consumer care at 800-331-0500 to resolve issue." I try to transfer my line to my company account, I already authorized the transfer wi

Questions

 • Wireless Account

142

3

0

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