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Unable to add minutes to AT&T pay as you go phone

I am no longer able to add minutes to my son's iphone. I think it's because I let 90 days go by without adding minutes. How can I add minutes, and if I have to get a new SIMS card, will he be able to keep the same phone number?

Questions

 • More AT&T PREPAID Discussions

90

1

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

47

3

0

Incorrect Caller ID

Several people have informed me that they see a former household member's name as my Caller ID. How do I fix this?

Questions

 • Data & Messaging Features, Internet Tethering

35

1

0

iphone 6 Enhanced Push-to-Talk is it compatible?

i recently tried to add this service, the add was successful but i can get the app to authenticate. I tried att customer care and no luck. is it even compatible.?

Questions

 • Device Features

1K

2

0

0

iphone 6 unlimited data plan error.

Hi all,  Just wanted to touch on an issue I've been very concerned about and seen others concerned as well. I ordered my iphone 6 yesterday, and was very careful to read all the text before purchasing my handset. After I confirmed my purchase, I see that it is stated that my unlimited data plan has

Questions

 • Data & Messaging Features, Internet Tethering

2K

3

0

0

Closed

$2,300 in Fraudulent Long Distances Charges

Can anyone please help me? I discovered over $2,300 in outgoing call charges from US to Jamaica.  The phone is on my family plan and is used by my daughter who has an intellectual disability (special needs.) Based upon review of logs, two incoming calls from Montego Bay to my daughter's p

Questions

 • Wireless Account

30

1

0

Bad reception since 6-months ago with LTE and iPhone 6

At the beginning of this year, my iPhone had great reception where I teach at City College of San Francisco. In the same building where I have had exemplary reception for years, I now have NO SERVICE most of the time. Once in awhile I get one bar. I'm in urban San Francisco where you should have ste

Questions

 • Network Coverage

910

1

0

0

If I upgrade and renew?

I currently have an an iPhone 5 with the same unlimited data plan I've had for years now. If I upgrade to the new 6 will I have to lose my unlimited data? I spend half my days using my data in one way or another; to lose my unlimited plan would ruin my use of any phone even a brand new shiny iPhone

Questions

 • Wireless Billing

344

2

0

0

Iphone 6 on Microcell calls go straight voicemail after one ring

During an incoming call the phone will give a very short ring that I don't have time to answer (less than 1 second); the caller is sent directly to voicemail.  Iphone 6 fully updated5 day old At&T microcell that was purchased when service in my office park became terrible. Voicemail noticfications c

Questions

 • AT&T Cell Booster

1.6K

7

0

0

Very odd iPhone 6 Plus shipping confusion

I ordered a 6 Plus (128, gold) on 11/26 and was given a window of 12/29-1/7 for shipping. A few days ago I received an email from AT&T saying "We appreciate your purchase of the iPhone 6 Plus. Because the color and memory size of the iPhone 6 Plus you purchased is very popular, we have not received

Questions

 • Apple

891

4

0

0

iPhone 6 unlock question

I am planning to place an order for the iPhone 6 using AT&T next. Since I travel internationally, I would like to unlock it in time for a trip early next year. I have had 1 unlock on the account in the past 24 months, and wanted to confirm my understanding that the only condition I need to meet to h

Questions

 • Apple

1.5K

4

0

0

iPhone 6S visual voice mail only works intermittently. Help please!

11.29.16I have an iPhone 6S running iOS 10.1.0 on AT&T.  Both  Apple and AT&T software are up to date. When I try to listen to visual voice mail by going to the icon in the phone app, I can see there are voice mail messages but when I press to hear the message it goes to the screen like it is going

Questions

 • Apple

495

3

0

0

iPhone 6Plus - No Service and calls dropping/cant hear

I think I might have made the biggest mistake and gotten the iPhone 6Plus. this will be my fourth iPhone (3GS, 4S, 5 and 6Plus) and I think this is the WORST phone yet!! All the HD video and add ons cannot help the fact that I CANNOT USE MY PHONE!!! I get "No Service" mulriple times a day, calls int

Questions

 • Apple

8K

10

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

50

4

Can I use Pre-paid SIM on iPhone 6?

I would like to buy an iPhone 6, but I don't want to sign a contract. Can I buy a T-mobile $649 one, and use the Pre-paid SIM of At&t on it?

Questions

 • Device Features

9.7K

1

0

0

Problem logging into AT&T account in iPhone 6

Since changing my AT&T account login password can no longer get email on the iPhone 6 , all other devices just needed to update email password on them to match, tried deleting account and adding back in under yahoo which it was setup under and takes me to AT&T login page signin.att.com and

Questions

 • Apple

97

1

0

I have an iphone 6 that has been successfully unlocked 4 times by At&t, but is still not accepting any european sim card

Hi, I unlocked successfully 4 times through At&t unlock website and my phone is still locked. I tried to connect it to Itunes, and it is still the same issue. I called and spent about an hour on the phone to try to solve the issue with At&t and I got the answer at the end that I have to submit the u

Questions

 • Apple

51

8

0

iPhone 6 LOCKED!

Hi guys, Pretty frustrated - Apple have told me that my new phone has been locked to AT&T and ONLY AT&T are able to unlcok this phone yet I have been told toldthat my device is incompatible. Pretty sure I believe Apple over AT&T! Someone is definitely lying, might as well throw the phone away seeing

Questions

 • Apple

2.4K

19

0

0

Att account hacked, along with all apple products

att account has been hacked, phone calls for several consecutive days have been removed. Even from att servers. Somehow hacker has been able to access mobile hotspot also. Friday evening I purchased a new net gear mobile hotspot. By the next morning hacker had already accessed new hotspot along with

Questions

 • Apple

478

1

0

0

Unlock Confirmation Expired

I submitted a request to unlock a phone but misread the email I got in return and did not click confirm when I got the email. Now the 24 hour confirmation email has expired. When I try to confirm the unlock request via the email it says that the link has expired and I should submit a new request.Whe

Questions

 • Apple

140

7

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