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Iphone 5s Unlock Error

I tried to unlock my phone using the unlock request. However I receive the following message which doesn't make sense to me:Thank you for contacting about unlocking your Apple iPhone 5S Model A1533 device. Hi NELSON, Make sure you have the correct IMEI: Find an IMEI on Apple devices • Go to your Dev

Questions

 • Apple

45

1

0

0

My shutter sound isn't working correct.

I cannot disable my shuter sound on my iPhone 5s even when its on silent and when i have earphones in. Please help

Questions

 • Apple

432

2

0

0

Complex iP5S Trade-in Scenario

Besides being in China when we will likely be able to purchase an iP8 on September 16 - as they will be selling in an Apple store near my Shanghai hotel - my primary concern has to do with an accounting issue at my office. My spouse's line is available for a trade-in, but her iP5S will fetch little

Questions

 • Apple

92

1

0

0

We're sorry. We can't unlock this device.

I have 2 of the iPhone 5S, these were purchased 5 years ago and are paid off in full, these are not company phones and my account is current.  Neither phone was replaced due to warranty or insurance. I would like to unlock the phone so I can use it overseas.  When I enter the required information fo

Questions

 • Apple

747

1

0

0

iPhone 5s help

My phone randomly shuts off with a full battery.  The only way to "wake" it up is to plug in it.  After I plug it in, I see the low battery signal but once it turns on the battery goes back to full charge.  I've tried a soft reset but nothing seems to work and it keeps happening!!  Anyone have this

Questions

 • Apple

554

4

0

0

Device Unlock error: "Your data cannot be validated by the system."

I am trying to unlock my old iPhone, but I don't have an account with AT&T anymore. I bought the iPhone in December 2013 on a 2 year contract, but than I cancelled my personal contract (and paid the remainder) in June 2014 when I switched to AT&T business account through my work. I didn't have to un

Questions

 • Apple

1.4K

3

0

IPhone 5s - visual voicemail after 11.0.3 update

I have always been able to access visual voicemail and receive voicemail notifications when I was connected to WiFi.  Now I can only access visual voicemail and receive voicemail notifications if I'm connected via "cellular data".  I sometimes won't see a voicemail notification for 36 hours after it

Questions

 • Data & Messaging Features, Internet Tethering

98

0

0

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Unlock denied for iphone

I applied unlock request online for a lot of times. Each time I got is NOT APPROVED. The reason is that I did not use the device for more than 6 months. In fact, I did use the iphone for more than 6 months and use at&t for more than 2 years. I called the at&t store Madison, WI 53705) more than 10 ti

Questions

 • Apple

327

2

0

0

UNLOCK REQUESTS PLEASE HELP ME

Basically, I'm on gophone. I'm about to start college and I'm extremely tight on cash. I literally can't even afford 25 a month. I'm the only person in my family on att. I need to unlock my phone so I can join my family's plan. I've had gophone for over six months, and meet all the other unlock requ

Questions

 • Apple

273

1

0

0

Uverse app for iPhone 5s & iPad not working at all.

Every time I try to log in it says "U-verse mobile service is temporarily unavailable" & to try again later. I have tried logging in countless times and I get the same notification every single time. I even updated my iPad & downloaded it there, but the same notification pops up every single time. I

Questions

 • Watching U-verse TV

1.7K

1

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0

iPhone 5S uses cellular data even when connected to WiFi

Hi,   I switched to AT&T Mobile Share plan on 10/19/2013 with 3 lines on my account (2 iPhone 5S and 1 iPhone 5).   I've never been more concerned about my cellular data usage until I gave up my Sprint unlimited data plan. I have reason to believe that I there are cellular data usage on my iPhone 5S

Questions

 • Data & Messaging Features, Internet Tethering

58.4K

33

0

¡AYUDA URGENTE!

Estoy intentando desbloquear mi dispositivo Iphone 5s, resulta que no me llego el correo de confiarmacion y se me perdio el codigo de rastreo, han pasado mas de 24 horas y dices que no puedo hacer otra solictud de desbloqueo porque ya se encuentra una con mi imei, no se que hacer, El dispositivo ya

Questions

 • Apple

200

1

0

0

Problem calling one specific number- "call can not be completed as dialed"

Sounds completely ridiculous… I know. I DID "check the number and dial again." I've called the number by manually typing it in, using the saved contact, and even the call back option in the voice messaging.   I have tried deleting the contact information, and re-adding it. I have gone through all of

Questions

 • Apple

4.2K

3

0

i tried to unlock my 4 year old iPhone 5s yesterday and it didn’t work due to “fraud”?

Now, this phone has had 2 previous users to be fair, but I don’t think they did anything illegal with it. We haven’t used at&t for nearly 3 years so I tried unlocking it a couple times, every time it just said fraud and no further explanation. Can someone help me please???

Questions

 • Apple

156

1

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Network Update 19.1?

Has anyone else installed a network update 19.1 on an iPhone 5s? Did it scramble your phone setup also? I installed what I hope was a legit ATT Carrier Network Update (my current version is 19.1), but afterwards, my playlists are missing, my iMessages was turned off and I had to re-authorize it for

Questions

 • Apple

3.3K

7

0

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Upgrading using Pay and Trade In Device on Next?

Hello, I purchased an iPhone 5s 32GB Gold about 4 months ago and want to upgrade to the iPhone 6...When I check my upgrade eligibility it tells me I have two options: 1) Pay off the phone entirely and keep it and then upgrade OR 2) pay off the remaining 12 month installment and trade in this iPhone

Questions

 • Phone & Device Upgrades

389

1

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Followed Instructions On How To Unlock But Phone Still Locked

I received approval to unlock my iPhone 5s and followed the instructions provided for unlocking a device using an AT&T SIM card. After erasing and restoring my iPhone, it is still locked. What went wrong??

Questions

 • Apple

490

3

0

0

iphone 5s not getting lte or 4g

My iphone 5s only shows bars and the at&t for signal where it would usually say lte or 4g. This has been going on for about 2 weeks now. I cant send imessages without wifi i have to send my texts as text messages which takes forever and my phone usually will not get the response in a timely manner.

Questions

 • Network Coverage

3.2K

4

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Accepted Solution

Official Solution

Iphone 5s sending but not receiving sms text messages, when iMessage still works.

My iphone 5s has recently hit a big texting problem. when texting someone for a while it would say "not delivered" on both of our phones and i would receive many duplicates of his text messages all at once when they finally did come through. But now everything i send does go through and they are rec

Questions

 • Apple

3.2K

4

0

0

Accepted Solution

Official Solution

How to unlock an Iphone

How can I get my iPhone unlocked? How long does this process take? What are the requirements? These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help! Thank you,Dmitriy

Questions

 • Apple

452.9K

5.4K

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