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What does "We're sorry. We can't unlock this device." mean??

It's an older iPhone 5, my mom uses on my account.Have the IME code, my account is paid in full & we own the phone. Filled out all the info correctly, and when I push submit. comes up with: We're sorry. We can't unlock this device.

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Your IMEI number & device don't match

To whom it may concern: G'day! My workmate have lend/gave me his spare Iphone 5 locked with AT&T and I'm trying to unlock it in the device unlock portal. So far, my first four attempts has given me the same feedback with Subject: Your IMEI number & device don't match and, 1st line in the body: We ca

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why was my order cancelled due to being unable to verify my information?

went through with placing an order for a refurbished iphone 5. wanted to start a new plan. put in all required information and everything went through just fine! 5 mins later i get an email saying my information couldnt be verified and that my order was canceled? HELP ME! why is this doing this onli

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