Hi ,I have an existing ATT wireless account with one line using on iPhone 7plus device, i paid the 7plus device's installment in full and placed unlock request and now it is unlocked and paying just for the plan and $8.99 for insurance.Today I've pre ordered iPhone 11 pro max unlocked/sim free varia

I am one of the unlucky ones with my new phone stuck in "Preparing to ship" status.  I like most of you have called and had chats all day with each AT&T rep telling me something different here are a few of the explanations:  1)  It's still going to be there, just wait.2)  Phones will ship out today

Unacceptable I just got off chat with someone from the AT&T order department and they told me that the reason why my order hasn’t shipped out it’s because the color that I picked is low in stock. I placed this order over the phone on Tuesday a few hours before 4 o’clock mind you they say any water p

I upgraded my iPhone XS Max, to the iPhone 11 Pro Max, and I want to keep the XS Max. I owe $250 for the Next account balance, for the device I want to keep. I have no problem paying that off, except, when I go to "Manage device installment plans" it says that the contract has been upgraded, and the

Hey y’all,i pre ordered 2 pro max on Saturday 9/13 in store and they are shipping to my house, I ordered 2 one says delivery on 9/20.  The other green 256gb says shipping estimated date of 9/20-9/27.  Any updates or similar people seeing there’s change?

I ordered my 11 pro Max on September 13 at 8:19am ET and was guaranteed delivery by September 20. Here we are September 22, and I still have  I phone AND the status says “preparing to ship”. No one can tell me why it hasn’t shipped yet.   I am so frustrated!!! Had I known they were falsely advertisi