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Submit a request for AT&T carrier visibility

How do I submit a request for carrier visibility so I can view and select another cellular provider on my iPad Pro 3rd Gen 11' Right now the only option available is AT&T. My iPad is already unlocked.I called at&t at 8003310500, but the cs doesn't know what I am talking about and tell me to go to a

Questions

141

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iPad Air Gen 4 - Cannot use SIM from another carrier

I bought an iPad from AT&T last year. I paid off the device this year and tried to use it with another carrier. I verified that it was not locked through the device unlock tool. I then closed all my AT&T accounts and soon after got a new SIM from another carrier. That's when I found that I c

Questions

123

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4-6 digit PIN

How can I get my 4-6 digit PIN (not password) if the number attached to my account doesn’t exist or cannot accept text messages?

Questions

37

2

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Active Armor App - How to turn on Mobile Data for data encryption over AT&T’s Wireless Network

The app has red warning “Mobile data is off”. How do I turn on Mobile Data for data encryption over AT& T’s Wireless Network on iPhone and iPad Pro?

Questions

462

2

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Streaming ESPN+ on iphone or ipad

We paid for an ESPN+ Subscription so we could stream SEC ballgames and watch on demand archived past games on our iphones or ipad. We have U-verse cable TV 300 with SEC Network and ESPN.   In the past we bought ESPN+ and could watch SEC games on our phone or ipad.  We are not able to

Questions

748

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collections when i have not had att lety alone have an att account on my credit report as having an account

what gives? i guess the subject line says it all. thanks for destroying my good credit i worked on so (Edited per community guidelines)ing long and never had a collection

Questions

457

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Sim failure error message

I’ve started getting a SIM failure pop up message every 10 seconds. I did a network restore which helped for about 24 hours, until I rebooted. Now it’s back. I do not have a SIM card. Have been told I do not need one. I’m using an iPad Pro. help!

Questions

1.1K

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adding a device

I want to add an iPad pro with a cellular card to my account. How do I do that? I currently just have an iPhone with ATT

Questions

24

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When will I be able to get an actual 5G Unlimited Data Plan for my "data only" devices?

I have seven lines on AT&T today, two of them are "Data Only". I want to switch from my old AT&T Unlimited Plus Multi Line (LTE) plan to the newer AT&T My Way, 5G Unlimited Elite plans. Unfortunately, If I do, I will have to cap my data usage on both of my "Data Only" devices down to

Questions

70

6

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Inability to text others from my iPhone 12 mini

I have been unable to text other smart devices since August 2022. I have utilized this forum and tried all suggestions without resolution. I am unable to receive texts from all, I believe, but when I respond not all people receive my responses. Nor am I able to initiate a text to those same numbers.

Questions

30

2

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Devices drop off home WiFi at regular interval - solved

Problem: many wireless devices (iPads, tablets, cell phones, laptop) lose connection to home WiFi every 30 minutes or so. They reconnect by themselves with 1 minute. Wired connection (computer) to the router remained stable at all times. Troubleshooting: replaced modem/router; set fixed/manual chan

Questions

25

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Carrier Visibility on ipad

Hello, I’ve called AT&T 3 times today to request the carrier visibility on for my iPad. No one knew what I was talking about and twice I was disconnected and no one called back.  Please help!!!!!

Questions

48

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tethered computer and iPad w/cell super slow on LTE; untethered iPad fast

For the last week or so, I have had speed issues on LTE only with my iPad and with my iPhone 6 plus when either are used as a tethered connection to my laptop.  As soon as I untether, the speed returns to normal.  I tried 2 different iPads with cellular (3rd gen and 2nd gen mini) as well.  All three

Questions

1.7K

5

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Is the ipad on AT&T stolen list

Hi there,I just buy a new iPad, and suspect it is on AT&T stolen list. I want to get some official confirmation and evidence about if it is on the stolen list. If it is really on the blacklist, I need to return it to the seller and get refund. Is anyone know what I should do to get some officia

Questions

42

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AT&T Carrier Reveal Program/ Request to enable choice of other carriers on my device

My ipad pro 3rd gen is already unlocked through ATT website, but my the esim is still locked to ATT (there is only att to choose in the cellardata setting). According to other forums, I need to submit a carrier visibility request. When I call att support team, they don't even know what I am talking

Questions

128

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Changing Device Signal Bands

Just bought a new iPad, and it's attached itself to the 2.4 Ghz radio on my Pace 5268AC router. An older iPad is on the 5 Ghz band and is receiving a stronger signal. How do I get the new one moved over to the 5 GHZ radio?

Questions

69

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iPad auto renew failed and I can’t talk to a human about it because 800-901-9878 can’t find my iPad number

My auto bill for 30 days failed on September 12th. The service then stopped working.  I can log in to the /ipadlanding page and update my credit card expiry date, but can’t force it to redo the payment on that web site.  I only have att internet service on my iPad.  When I try to log

Questions

103

5

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Received iPad Pro 11 with messed up display

Ordered my iPad Pro from the AT&T website on Sunday evening. Was surprised it arrived mid afternoon on Tuesday. Got home from work and opened the box to find the top of the display to be blacked out and other pixelated issues. Tried to call for assistance and all the system does is send me over

Questions

92

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Created a att prepaid account on iPad Pro with no sim

Hello,   I recently bought an iPad Pro (2020) and decided to go with the listed att prepaid option. I entered my card information and have set up an account. The cellular plan lists the att prepaid plan as active, however I’m not getting any service. I did not go with the option of installin

Questions

619

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Closed

iPad ESIM Carrier Visibility

My iPad was previously used on AT&T network. Now when I go to Cellular Data, Add a New Plan, my only choice is AT&T and Other. T-Mobile was unable to set up my ESIM using Other. I contact AT&T advanced technical support twice. They did not know how to resolve for me. Please someone help

Questions

29

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