I have the iPhone 13Pro and an iPad Air on the monthly pay plan inside a family plan that I am account holder of. However, only I am moving to the Philippines. Can anyone tell me step by step on what to do? How to offload the equipment? Unlock them?  Boy, so glad I am doing it this early, I

A few days ago I started having an issue with my WiFi connection on all devices that have always worked correctly when connected. The devices  (iPhone, iPads and Samsung Galaxy S9) started acting as if the internet connection was lost. This only happens based on what I’m trying to access. The browse

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

After 16 years I switched to AT&T - Jake at Walmart, a contractor for AT&T, got me to switchover....Trade your phones in for new ones- just bring your bill to AT&T with the old phones and they will cover the balance on your verizon phones- NOPE! So I spend HOURS on the phone just for th

Ii would like to know how to file a formal complaint against AT&T. I have been nothing but a goos customer paying my bills on time and loyal for years to them. The other day i spent some time in the store and great service and because of it i decided to not got to best buy and buy an iPad i ins

Request for carrier visibility / carrier reveal on iPad Hi! I’m following the template I found here: https://forums.att.com/conversations/apple/request-for-carrier-visibility-carrier-reveal-on-ipad/61afe53e2f2f4a2ecda17252 - I’d like to submit a request for carrier visibili

Hello, I am trying to take advantage of the iPhone 8 BOGO promotion and the iPad discount promotion together and I have a few questions. I have a line on my account that is eligible for an upgrade. If I were to upgrade this line and add a new line for the other iPhone, then activate that phone on an

UP TO40%OFFSaleSave25% Off Select Beats Headphones, Or 40% Off Any iPhone Or iPad20 uses todayGet DealSee Details DetailsAdd a Comment Ends: 11/03/17Details: Get 25% off select Beats headphones, or 40% off any iPhone or iPad has anyone used this promo? I find it confusing because on at&t the discoun

I purchased this iPad for my moms 85 birthday. When I went to configure it for cellular, it says Managed by AT&T.  I ran the IMEI number thru the AT&T data base and it said that it was Unlocked.  But now I find out it is being held Hostage.  How to I get rid of this Hostage issue????

I have a iPad Pro with a SIM card into it for wireless access. But I got the AT&T account and sim card when I had a I Pad 4. Do I need to get a new Sim Card for my New iPad PRO and will this speed my iPad Pro up? Because it’s slowed my new iPad Pro by at least one bar? Plz, Help, THz, Ray

Does anyone have any insight into how or whether a simple end user (me) can solve the very annoying problem of not being able to receive short codes? I've done all the basic stuff and spent hours (over two weeks now) on the phone with ATT trying to fix and they keep saying it will happen and it keep

I have been on the phone for two weeks now everyday trying to connect to someone from AT&T to help me. I am a victim of identity theft and fraud my account was transferred as a First Net account a year ago and had my phone bill payed through First Net. Come to find out I was being charged an add

Where do I find e-sim to download and activate my plan?

Has anyone had ATT not include the SIM card with your Apple devices? I was about to set up my iPad pro and they did not include a SIM card. So mad. Anyone experience this?

I have been trying to log into, or create an account for my iPads prepaid data only account. I’ve spoken twice too a representative on the phone. They couldn’t figure it out. I have been into a store. They didn’t care, or try, or offer any help other than telling me to call. The only way apparently

Can someone explain the reason AT&T is breaking my unversal sim? If I buy an iPad Air 2 with a unversal sim why is AT&T locking the sim to their network when other carriers are not locking to theirs? Yes, I am aware that I can replace the sim but that takes my time and will even cost me money if I w

How can I get my 4-6 digit PIN (not password) if the number attached to my account doesn’t exist or cannot accept text messages?

How do I submit a request for carrier visibility so I can view and select another cellular provider on my iPad Pro 3rd Gen 11' Right now the only option available is AT&T. My iPad is already unlocked.I called at&t at 8003310500, but the cs doesn't know what I am talking about and tell me to go to a

I bought an iPad from AT&T last year. I paid off the device this year and tried to use it with another carrier. I verified that it was not locked through the device unlock tool. I then closed all my AT&T accounts and soon after got a new SIM from another carrier. That's when I found that I c

I have one of the original iPad cellular service unlimited accounts whose price was never supposed to increase EVER but obviously did. I used to be able to move my cell service between different iPads. Which was convenient as I could take the most appropriate iPad with me on the road. Recently, it s