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Set up Voicemail, Change Tones, Add Contacts & More

Learn How To Set Up Your Device   If you're wondering how to use your new device or need help setting it up, we have you covered.    You will find information on how to: Set up your voicemailChange tones for different contactsAdd contactsMove data from one device to another Find your deviceAnd more!

Questions

 • Device Features

401

3

0

Log In required at Check usage

I've just noticed on the ATT mobile app on my iPhone and iPad that I am now being asked for a userid/password combo everytime I go into check usage on my daugthers cell phones. This used to be seamless and seems to have started recently. Anybody else experiencing this? Anybody else know why?

Questions

 • Data & Messaging Features, Internet Tethering

7

1

0

jcwas left by my mom her IPad air

i didn’t get her pass words and now i finally want to put it on our plan. what do i need. have original box but i didn’t see sm imari number   mom died. no password to reset and now want it on our account

Questions

 • Other Phones & Devices

792

2

0

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

Switch wireless plan to a ipad plan

Can I keep my original number if I switch the account to a ipad?

Questions

 • Other Phones & Devices

6

1

0

Changing Device Signal Bands

Just bought a new iPad, and it's attached itself to the 2.4 Ghz radio on my Pace 5268AC router. An older iPad is on the 5 Ghz band and is receiving a stronger signal. How do I get the new one moved over to the 5 GHZ radio?

Questions

 • Network Coverage

19

4

0

Installment Plan: Return or Trade?

I'm not necessarily looking to do this but I'm just curious...If I'm midway through my Installment plan for an iPad Pro, is it possible to turn it back in or trade it for something else of equal or lesser value? How does that work? I've barely used it at all and it's in excellent/like-new condition.

Questions

 • Apple

209

1

0

0

What to do with an old Apple iPad - first generation?

Hi all, I have an old first generation Apple iPad.  Any suggestions on what I could do with it?  It has wi-fi. Thanks,Gina

Questions

 • Apple

275

4

0

0

I don’t have any information of my account

I went to an AT&T stand on Walmart and opened an account for myself (new customer) and got an iPad. But the clerk didn’t give me any information on my account, just the receipt with the iPad service number. Now that I want to see my bill overview, I can’t create an account and I don’t understand

Questions

 • Apple

10

1

0

iPad Pro Trade-In Nightmare

I ordered and received a new iPad Pro last month. At the same time, I completed the online form to trade-in my original (18 month old) iPad Pro. First AT&T sent me the wrong size packet to send in my 12.9" iPad Pro. It was also so flimsy that the screen would have been broken in transit. I was then

Questions

 • Wireless Billing

1.2K

13

0

0

Does Data Connect pass prepaid plans allow users personal hotspot?

https://www.att.com/esupport/article.html#!/wireless/KM1048698?P=8 This is the page. But this doesn't mention personal hotspot.   I asked this to AT&T postpaid support  by chat. She told me all the prepaid plans of Data connect pass allow users personal hotspot it the device has pers

Questions

 • Plans & Features

627

0

0

0

Submit a request for AT&T carrier visibility

How do I submit a request for carrier visibility so I can view and select another cellular provider on my iPad Pro 3rd Gen 11' Right now the only option available is AT&T. My iPad is already unlocked.I called at&t at 8003310500, but the cs doesn't know what I am talking about and tell me to go to a

Questions

 • Apple

51

1

0

No local channels on UVerse app

I am unable to see local channels on Uverse app on iphone/ipad and PC. Who do I need to call to get this fixed?

Questions

 • Watching U-verse TV

10.8K

12

0

0

AT&T Carrier Reveal Program/ Request to enable choice of other carriers on my device

My ipad pro 3rd gen is already unlocked through ATT website, but my the esim is still locked to ATT (there is only att to choose in the cellardata setting). According to other forums, I need to submit a carrier visibility request. When I call att support team, they don't even know what I am talking

Questions

 • Apple

67

1

0

Does World Connect feature work the same way when account holder is in France calling/receiving calls FROM the U.S.??

Does the WORLD CONNECT feature on an account holder's AT&T line allow the account holder to contact the U.S. and be contacted from the U.S. while the account owner is physically located and working in another country - specifically France?? Thanks in advance any and all help!

Questions

 • Account Features

14

3

0

Trying to unlock my iPad, but IMEI doesn't work.

Trying to unlock my iPad mini, but IMEI doesn't work. The unlock device portal says the IMEI doesn't match an AT&T iPad. That's completely wrong.  There's no outstanding payments for equipment. My account is in good standing. iPhone 6s unlock request (bought at the same time from the same place) wen

Questions

 • Apple

1.2K

1

0

0

I need to remove an iPad from my plan

I have a family plan that has just 2 ipads on it.We are getting rid of 1 ipad and I need to REMOVE IT from the account. HOW can I do this?

Questions

 • Wireless Account

1.6K

2

0

0

taking advantage of BOGO iPhone promo and iPad discount

Hello, I am trying to take advantage of the iPhone 8 BOGO promotion and the iPad discount promotion together and I have a few questions. I have a line on my account that is eligible for an upgrade. If I were to upgrade this line and add a new line for the other iPhone, then activate that phone on an

Questions

 • Phone & Device Upgrades

402

1

0

0

iPad can’t connect to cellular

IPad can’t connect to existing cellular plan. I activated it and thought that should do it but after about three weeks I’m still not connected. It has a phone number that is local for this area. I got on the myAT&T app and got support from Nathan S. After doing so work on his end he had me reboot th

Questions

 • Data & Messaging Features, Internet Tethering

4K

1

0

0

Who is responsible in AT&T for Customer Issues Resolutions?

UPDATE:Did get a call from an AT&T representative--and was offered a satisfactory solution.Will leave the post (vs. deleting), to be fair.I sent the letter below (my contact information was removed to post here) to AT&T on the 15th of December 2019.As of Dec 28, am still waiting on a reply.

Questions

 • Other Phones & Devices

447

1

0

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