I'm asking this on the behalf of my father, who has had AT&T Internet for years and recently expanded to UVerse. He lives in the Florida panhandle, but his IP address shows his location as Mobile, AL (about an hour and a half west). Here's the problem with this seemingly insignificant scenario: he s

Three separate issues. 1. The machine ATT used to bury Fiber on my property after my installation damaged my lawn. I have ruts and dead spots where the machine travelled over. 2. I had to call out a landscaper to isolate a sprinkler system issue. They discovered the sprinkler line was damaged at th

Why is it that people here in WV can't get all access thats not fair we have lost jobs and our children need internet for school and I'm a mother of 6 and only can get the 75$ unlimited plan which I end up paying 10$ for 5 gbs last 2 weeks of month bout everyday this os so ridiculous I can not get i

Just want every one to know that I came home and my broadband light is flashing red. Called for assistance and CANNOT GET A TECH OUT UNTIL TUESDAY. Mind you, my entire city is on LOCKDOWN curfew due to COVID, so AT&T really expects me to sit and stare at a wall for DAYS. They (Edited per communi

I would like to know if I can get service at my home and I'm not trying to pay a lot of money for stuff i don't need

I need to turn the AT&T Fiber Gateway into a Fiber modem. I actually need to turn off the 'Home Network' on the gateway.  I see how to turn off the wireless radios but not the Home Network.  I have it currently working because the Netgear system automatically detects that the Gateway

I'm looking for information on who to contact for potential service to a property. It is not currently listed as an eligible address, but I hear ATT is the closest connection. I'd like to see where the closest remote is and how much running the line would cost. The property is in Roane County TN of

As a customer, I feel like I am paying for a service and as the owner of my house, I shall be able to choose how to run the fiber to my house and where I choose to land that fiber within my property. I was told that if the fiber had to be buried even though the box that they run from is 30 inches fr

I have been trying to reach "https://paygonline.com/" for a week now, but the site can't be reached. There is no way to login to my account to pay!

I've been nearing my data limit for the month (4GB) over the last 3-4 days. AT&T sends me a text every morning that I am anywhere from 500-800MB of usage closer to, and then beyond, my limit. Both my phone data usage menu and AT&T's data usage logs do not show anything more than 200MB of dat

Can the Arris bgw210-700 be put into bridge mode? I'd like to deploy a private firewall.

When will fiber internet be available in North Richland Hills, Tx? At this time I can only get 25mbps which is ridiculous.

Hi! I know a few students at my school have received the student discount using their student email in the Signature Program. However, my student email has not been working. When I slightly altered the email address to test it, it worked, but obviously sent the next steps to an address that doesn't

In one of the Latin America countries and my mobile data isn't working like the plan says it should now. Phone and text is working fine. Do I need to turn on international data roaming? Will this charge me roaming charges? The details made it seem like my phone should work as if I were still

When I log into my gateway I can devices connected to the 2.4GHz but nothing is connected to the 5GHz. I have brought multiple devices (iphones, ipads, laptops) within range and direct line of sight with the gateway but nothing registers as being on the faster frequency. The Wifi radio status shows

VPN is not changing IP address when connected.

Hello all! I was wondering if anyone could explain to me why AT&T will not give me a BGW320 gateway device. I specifically requested this be installed when my AT&T Fiber service was set up a couple of weeks ago. My house is brand new and they installed some old piece of equipment that was c

I'm trying to upgrade my router and modem, but wondering if I absolutely need one or the other provided from AT&T in order for it to work.

Hi! I purchased my Turbo Hotspot 2 yesterday and was excited to use it again today because of the quality I was getting. I turned it on today and it connected to my device but on my device it showed “connected but no internet connection.” As usual I did every step from previous questions asked su

I am using a BGW320-505 (software v 2.12.4). I'm afraid that what I'm describingis a bug in that software, but any help would be great! I have a host "mythical" allocated LAN address 192.168.1.111 listening for sshconnections on its port 8176.  This host sends its hostname to the router when