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Billing Dispute

Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services.  I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio.  If you've experienc

Questions

 • AT&T Internet Account

599

5

Accepted Solution

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Can I purchase my own modem?

I want to purchase NETGEAR Nighthawk AX12 12-Stream Wifi 6 Router (RAX200). Please advise.

Questions

 • AT&T Fiber Equipment

7.8K

2

0

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No Internet Connection but Gateway is Green

I’m having issues connecting my at&t fiber internet. I recieved a Gateway and connect the red ont cord into the existing fiber service box in the ethernet port and then powered it on. Everything is green including broadband and it appears on my devices but then after connecting says “no internet

Questions

 • AT&T Fiber Installation

538

8

0

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Eero Wifi Router 6 with ATT Fiber Router?

Hello, the new Eero wifi routers are on sale and I wanted to buy one but I only wanted to use it as sort of a stable extender with my ATT Fiber router. But I'm confused on a few things, does the Eero routers work with the att routers and can I pair it as an extender so that I'm able to extend my wif

Questions

 • AT&T Fiber Equipment

1.8K

1

0

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How do I contact the engineering department for Fiber Internet?

I’m purchasing a new construction home and would like to get fiber internet since att is the provider for that area. I was told to contact the engineering department.

Questions

 • AT&T Fiber Installation

556

3

0

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Why does AT&T refuse to run your fiber line the way you want them too in your house and refuse to put the 320 fiber modem in the garage?

As a customer, I feel like I am paying for a service and as the owner of my house, I shall be able to choose how to run the fiber to my house and where I choose to land that fiber within my property. I was told that if the fiber had to be buried even though the box that they run from is 30 inches fr

Questions

 • AT&T Fiber Installation

124

1

0

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Will any unlocked phones work on WiFi after unlocked

I have an IPhone 7 Plus that I am upgrading the line to an iPhone 11 Pro Max. It is in brand new condition and I would rather keep it than get rid of it because I did pay quite a lot for it. If I unlock it can I still use it with WiFi and will all my pics stored on my phone be accessible when not ho

Questions

 • Apple

67

3

0

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How Do I Connect U-Verse Wireless Receiver to Nest/Google Mesh WIFi?

Setup of Nest/Google Mesh WiFi want exceedingly well. We now have very fast internet all over.    Just one problem:  I cannot get the the AT&T U-Verse Wireless Receiver (Cisco ISB7005 Internet Protocol Set Top Box)  to connect to my new network.  The only workable sol

Questions

 • U-verse TV Equipment

2.3K

11

0

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Internet 5 GIG router

Hello, I am trying to find more information on the ATT 5 GIG router. My guess is that the router has 1Gbit ethernet ports and the 5Gbit speed is a theoretical speed having multiple computers connected to ethernet and to the Wi-Fi. Am I correct or the router offers 10Gbit ethernet ports so I can u

Questions

 • AT&T Internet Equipment

451

2

0

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5Ge connected but there’s no data connection

I live in 80501. My iPhone has 2-3bars at my house and usually LTE connection although today it says 5Ge and I can’t connect to the internet or text AT ALL without WiFi. This is from my house in a highly populated city where I usually do get cellular data. There is no longer an App for reporting thi

Questions

 • Data & Messaging Features, Internet Tethering

729

3

0

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Lease or Purchase modem/router

Can you purchase your own modem or do you have to lease from ATT?

Questions

 • AT&T Fiber Equipment

345

2

0

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The Bill Looks Different - AT&T's New Bill Layout

We heard you and we are changing the layout of the bill! We know your time is important and made the bill easy to understand! Check out some of the changes below! We added a video that explains the change in more detail at the bottom of this thread!     New Total Due Layout   &

Questions

 • U-verse TV Account

2.2K

2

0

0

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Closed

Technical support/dispatch fee

I was charged $99 for a dispatch fee for a WiFi box switch due to bad equipment.cs rep that made the appointment assured me that I would not be charged any fee. Now I have to pay for a service fee because instead of me waiting on a box I requested someone come out ASAP because if I don’t have intern

Questions

 • AT&T Internet Equipment

1.6K

4

0

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Boost signal

Is there a way to boost the signal on my ZTE MF279? I have at least two towers I can see and was thinking about a MIMO external antenna. I get an average of 45mb, but need more. Too many devices. 3800 sq ft on two levels using a google mesh system attached to the ZTE. Rural location. 

Questions

 • Phone & Device Upgrades

212

9

0

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Arris bgw210-700 bridge mode

Can the Arris bgw210-700 be put into bridge mode? I'd like to deploy a private firewall.

Questions

 • AT&T Fiber Equipment

1.5K

2

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Problem with port forwarding and LAN clients

I am using a BGW320-505 (software v 2.12.4). I'm afraid that what I'm describingis a bug in that software, but any help would be great! I have a host "mythical" allocated LAN address 192.168.1.111 listening for sshconnections on its port 8176.  This host sends its hostname to the router when

Questions

 • AT&T Fiber Equipment

816

10

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Switched SIM card back to new device and not working

Hello I switched my SIM card from my iPhone 12pro max to iPhone X and now when I put the SIM card back on my iPhone 12 it’s not working (cellular network or calling), how do I fix it ?? thank you 

Questions

 • Apple

360

2

0

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Closed

Unable to Install AT T Internet Security Suite

Hi, I am unable to install the ATT Internet Security suite (aka McAfee Antivirus suite). Following are the details. 1. I have a windows 10 computer, which had a previous version of McAfee (also through ATT internet and expired). I uninstalled it using instructions on the KB article page (unins

Questions

 • AT&T Internet Equipment

21.5K

230

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Uverse Ubasic + Uverse Internet Bundling

I have a Uverse Internet plan w/o any other services - it has a 1TB cap.If I get the Uverse Ubasic package - is that enuf of an upgrade to make my internet plan qualified for unlimited data? I only need 1 receiver - no HD/no DVR. And - what installation fee is there to add the Ubasic?

Questions

 • AT&T Internet Account

5K

3

0

0

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Service Needed Dead Zone

I currently live in a dead zone where only Hughes net is available. AT&T is down the road. There is multiple houses around me that would get AT&T service if it was available. Who do we contact about getting the service extended down the road?

Questions

 • AT&T Internet Installation

57

1

0

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