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Can I use my own modem instead of the one from AT&T?

Can I use my own modem instead of the one from AT&T?

Questions

 • AT&T Internet Equipment

62

2

0

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Official Solution

Can I get TV & Internet service at my home?

I would like to know if I can get service at my home and I'm not trying to pay a lot of money for stuff i don't need

Questions

 • AT&T Internet Plans

335

1

0

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COVID-19 and Home Office supprt

Local ISP Broadband and 1Gbps connection speed has been around for several years now. And, now with this COVID-19 pandemic, more and more people are working from home. In my home office, I actually have devices that use and support 1Gbps ethernet connection speeds, except one, the AT&T Microcell dev

Questions

 • Device Features

90

2

0

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Official Solution

I would like to request FIBER!

Hi, I/ve read a few "cookie cutter" responses from ATT. I looked on the map and it says my city of Mansfield, TX has fiber, but particularly my neighborhood does not have access to it. I have only lived here for 2 years and have been requesting faster service the past 2 years, currently i am only ge

Questions

 • AT&T Fiber Installation

67

1

0

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Official Solution

Can you see past text log content and conversation

I found my way to the past messages but is there a way to see what was actually said and pictures or videos sent? It's great the numbers and times but I need to know if it's a telemarketer, or doctors office, or some kind of inappropriate conversation..

Questions

 • Online Account Access

208

2

Accepted Solution

Official Solution

Accepting Billing responsibilities for home Internet. Error SD024

I’ve been trying to take over of my internet and wireless billing since June of this year. First problem was unified billing (I got help on this forum, non of the ATT reps knew what was that old error we kept getting). We took care of it it almost Two months later I finally was able to transfer wire

Questions

 • AT&T Fiber Account

74

10

0

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Official Solution

Closed

Was this data deactivation intentional?

In the middle of March 2020, an inactive at&t prepaid phone that I own was given suddenly active (data only) despite the fact that i hadn't paid the bill in several months. I did some research online and found out that it was due to this whole coronavirus situation. The article I read stated tha

Questions

 • Wireless Account

45

1

0

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Official Solution

Connecting Devices to your Wi-Fi Home Network

Connect your devices to your Wi-Fi Network. Steps below include how to connect any PC along with:   Apple iPad Samsung Galaxy Device Amazon Kindle Barnes & Noble NOOK

Questions

 • AT&T Internet Equipment

2.6K

2

0

0

Accepted Solution

Official Solution

Will Fiber internet EVER be available in my area?!

It seems that fiber internet will never be an option for me...I've been extremely patient but this is getting beyond ridiculous! In January, I was told by an AT&T representative that it would be available in March 2020. Yet, here we are in the middle of May and no one can tell me anything. I have "I

Questions

 • AT&T Fiber Ordering

308

1

0

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Modem BGW320-505

Internet drops in my back bedroom. More often now. Just wonder what I need to do to keep from dropping in my computer.

Questions

 • AT&T Fiber Equipment

129

1

0

Accepted Solution

Official Solution

Requesting assistance with my broadband connection (flashing red)

My broadband connection signal is flashing red. I have tried rebooting and resetting but it is still flashing red. Can’t connect to the internet for work. Checked fii I r outages in my area and there are none. Requesting assistance please

Questions

 • AT&T Internet Account

183

1

0

Accepted Solution

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Removal of ATT equipment from my outside wall

I have an unused ATT junction box and buried cable that I like to be removed. What is the legal process to do that?

Questions

 • AT&T Phone Equipment

280

1

0

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domain names for sale

Does at&t allow their customers to purchase domain names? Example, current customer looking to buy their domain name to use on a different hosting service.

Questions

 • AT&T Internet Security

76

1

0

Accepted Solution

Official Solution

Responsibility for cable reconnection charge?

The utility locator services came out and marked the yard repeatedly before I had a French drain installed by a landscaping company.  Still my internet cable was cut.  The landscapers pointed out that where the paint in the yard was, was not near where the cable was cut.  Called AT&T customer servic

Questions

 • AT&T Internet Equipment

56

1

0

Accepted Solution

Official Solution

What cable do I need?

We want to upgrade our UVerse service from 6mbps to 50mbps (previously that high of speed was not available to us). The current cable we have says it is a cat5.  We know the tech could do the wiring but we would prefer to do the portion inside the house (from modem to wall jack and in the craw

Questions

 • AT&T Internet Installation

188

3

0

Accepted Solution

Official Solution

I am in need of a bill extension due to covid 19

Lack of work just getting back

Questions

 • AT&T Internet Account

90

1

0

Accepted Solution

Official Solution

Billing Dispute

Were you aware that AT&T does not prorate the final bill? Depending on when you cancel services they are taking ~$100 per customer for unused services.  I have submitted complaints to the Ohio Attorney General, the FCC, BBB and Public Utilities Commission of Ohio.  If you've experienc

Questions

 • AT&T Internet Account

597

5

Accepted Solution

Official Solution

Airties is not pared with wifi

Red light is showing on the booster the extender not showing up and it not pared with wifi and it has the cord to connect with the wifi ?

Questions

 • AT&T Internet Equipment

41

1

0

Accepted Solution

Official Solution

Closed

I am 500 dollars due on my bill and need covid-19 support

I have been out of work since late February and have not received a stimulus check or unemployment benefits. I am 500 dollars due on my bill and I don’t know what to do.

Questions

 • Wireless Billing

691

2

0

Accepted Solution

Official Solution

Unlimited data due to COVID-19

I saw in one of the posts related to your COVID-19 response to help consumers that are affected by waiving data overage charges. Does this mean I can use my personal hotspot at home so my son can access his online/distance learning while schools are close and I don’t have to worry about staying with

Questions

 • Data & Messaging Features, Internet Tethering

762

2

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