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Internet Speed while watching TV

I have UVerse Internet, TV, and phone.   Is the bandwidth allocation for these separate or combined?  I ran a speed test with the TV off (using ATT's speed test) and got one number.  I turned on the TV and got about 6Mbps less.  I was surprised at that.  It is repeatable.  I'm assuming that the TV i

Questions

 • AT&T Internet Features

2K

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Official Solution

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Where is the Live Chat support option?

Where is Live Chat for support?  I used to use this all the time and I can no longer seem to get this.  Did they remove it?  I don't have time to always call and devote all of my attention for an hour to try resolving an issue.  This on top of not actually seeing an improvement in my internet speeds

Questions

 • AT&T Internet Security

63.2K

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How to increase my internet speed

When I switched over to Uverse Internet, I was told that the max internet speed that I could receive was 1.5Mbps and they were working on upgrading the speed in our area. I'm using a Pace 5168NV Modem/Router with 4 Gigabit Ethernet ports and 802.11n wireless technology,My problem is I average 187.8

Questions

 • AT&T Internet Equipment

6.6K

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Internet speed is jumpy.

so my internet speed goes from 22mbps to 15 to 4 to 1 to like 200kbps making me extremely laggy with anything i try to do and sometimes it just goes out completely like someone restarted it and i either have to restart it myself or just wait for it to stop acting up i already contacted customer supp

Questions

 • AT&T Internet Plans

127

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How long does it take to UPGRADE/FIX internet speed? I've been waiting for MORETHAN 3 MONTHS!

Does it really take MONTHS for AT&T to upgrade and fix internet problems?I've called AT&T customer service many times and it seems we going in circles.  Is my case (internet situation) really that difficult to solve?  Someone please enlighten me, sorry this is rather long but here it goes: Our contr

Questions

 • AT&T Internet Plans

2.4K

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Slow Internet

I have Internet 75.  The steaming programs on my tv often freeze, buffer or just crash. Only 1 tv on at a time.  Can I get higher speed?  Can I get service at my home?

Questions

 • AT&T Internet Plans

97

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How can a hard wired internet lose internet?

I have uverse/wifi. I recently did a speed test on my "hard wired" internet smart tv and it was 8? I constantly get a pop up that says my LAN wired is "not connected" how can a wired connection lose internet? I sit here and do nothing and it pops up later and says wired now connected? I have never b

Questions

 • AT&T Fiber Installation

283

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45 mbps max tier?

I have 45 mbps power internet service.  I have been trying to twitch stream and have some issues because the upload bandwidth allotted is very close to the bandwidth of the twitch stream. I was wondering if ATT has plans to create higher upload speed tiers or more tiers in general of internet speed.

Questions

 • AT&T Internet Features

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Why is my internet terribly slow?

Yes like many, many others I am having trouble with my (wifi) internet speed through AT&T. My plan (which is an awful plan to begin with) has me paying about $60 a month and only offering me a download speed in a range of about 3-6 Mbps. However, in actuality, I will only be able to have about 1 Mbp

Questions

 • AT&T Internet Features

157

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AT&T Internet Problem (with PHOTOs)…6 months and counting!

since August 2017hazard! danger! This post is in relation (or continuation) of my previous post here: https://forums.att.com/t5/AT-T-Internet-Plans/How-long-does-it-take-to-UPGRADE-FIX-internet-speed-I-ve-been/m-p/5299796#M2971) This is how our front yard looks like today.  I first called AT&

Questions

 • AT&T Internet Account

278

2

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Uverse MAXX speed is up to 0.45 MPS???

Can you guys see this? 0.45mps... I can't believe this. I am having this problem every night. I am paying $50 dollars every month and I am supposed to have up to 18mps as I bought Uverse Max. Yet, 0.45 mps is what I am getting every night. I turned off and on the modem and tried everything possible,

Questions

 • AT&T Internet Features

596

6

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Personal Router versus ATT MODEM ROUTER

I recentyr started 1gb internet service with attU-verse. I am currently using the ATT ROUTer that was installed in when they installed service.  I have great speed where my pc is connected via ethernet to the router but my WiFi speed is less than 1/4 what I get when hard wired. Would I be better off

Questions

 • AT&T Fiber Equipment

968

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AT&T On Line Speed Test

I've signed up for AT&T's 300mb Fiber Internet service. Ever since the install, my internet runs slower than it did with our previous 100mb service (through another carrier). When I run on-line speed tests, (AT&T or Google) it comes back between 90-95mb.  That's less than a third of what I signed up

Questions

 • AT&T Internet Equipment

279

7

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Paying for 6mbps; only getting 3mbps speeds!

I've been paying for 6mbps (Uverse Internet) for months now, since I've upgraded from 3mbps.However, I still consistently get 3mbps speeds, (or less,) even though I pay for the faster speeds. I believe that is not a problem with my computer, as all my mobile devices get the same speed.

Questions

 • AT&T Internet Security

1.3K

2

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LOSS OF DOWNLOAD SPEED

I had the basic 6 internet  ... my speed generally showed at 3. something for download and don't remember the download...   I just had the Fiber100 installed - the 100mbps internet...   when I run the speedtest  it gives me a download speed of .33    WHY has the speed dropped so much with the faster

Questions

 • AT&T Fiber Account

206

4

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Not receiving the speed I am susppose to

Hi, I am having a problem with my internet speed. I am not getting the speed I am paying for. I have ran multiple speed tests on different browsers and different computers and are well below 15 mbps. A tech came out from AT&T and swapped routers and told me that I am at max speed available for my ar

Questions

 • AT&T Internet Equipment

154

3

0

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Upgraded Internet Planned for my Residential Area?

Hello - I currently have AT&T Internet Basic 1.5 where I currently live because that is all that is available in my area. I have been told over the phone for a year that AT&T's top priority is to get fiber (or an upgraded plan) to all AT&T customers. However, no details have ever been provided and m

Questions

 • AT&T Internet Plans

115

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Internet Speed

I live in the Dallas, Texas area and i've noticed that other servicve providers offer faster internet speeds than the 18MB Uverse speed I currently have for comparable pricing. Is there any way I can get a faster connection with Uverse?  Thanks

Questions

 • AT&T Internet Features

510

5

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Whom to contact to correct AT&T installation mistake

I signed up for AT&T U-verse 1000Mbps internet (with TV and phone package). The installation technician did not use CAT5e or better from ONT to the gateway. I get only 250Mbps because of the CAT3 voice phone wire used. I emailed the installation supervisor, but he refused to take any action. Calling

Questions

 • AT&T Fiber Installation

324

1

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Uverse internet dropped from 45Mbps to 24 Mbps after ending Uverse TV and moving to Directv

Perhaps a technician can help me here...I recently had Uverse 450 TV service along with Internet 45Mbps service.I bought the hype that Uverse is going away and that all things Directv is the future. So I bit ... i order directv. It was installed today and works. I called and terminated my Uverse 450

Questions

 • AT&T Internet Features

1.4K

6

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