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New Internet Contract after Moving? Cancelling requires paying early termination fee?

Have been an AT&T wireless customer for several year. I had AT&T fiber (100Mbps, $40/month) in my old address for more than 12 mo and already fullfilled the 1-year contract.  Recently in Aug 10 2019 I moved to a place, but at the installation the technician had to downgrade the service to 10Mbps bec

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 • AT&T Internet Account

1.8K

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Slow connection using Google, Facebook, and certain sites after recent upgrade (2Wire/Pace)

If you are experiencing issues with loading certain sites, sites not loading completely, it is recommended to disable IPv6. The following goes over steps for a 2Wire/Pace gateway.   For steps for NVG Gateway, go here.     Thanks ATTJohnCS, AT&T Community Specialist

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 • AT&T Internet Features

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High Latency & Ping - Information from the AT&T Community

Learn what acceptable ping is on the AT&T Network & Traceroute Information  First things first, check out "what is acceptable latency" if you are not familiar with latency. Below that you will find some information regarding some of the causes of latency  What is acceptable laten

Questions

 • AT&T Internet Features

12.2K

6

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LTE spees is less than 2MB at times. Why? Are there issues in Jackson Michigan area?

We moved to AT&T from Frontier due to better internet speeds. However, lately, I have noticed that the speeds are about the same as what I had with Frontier. What happened in the Jackson Michigan area? Does anybody have any ideas?

Questions

 • Network Coverage

233

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ATT Fiber 300 Internet Installed a Week Ago - Lag, Timeouts, and Slow Loading (BGW210-700)

We just upgraded to AT&T Fiber last week. We got the BGW210-700 modem and it's not been particularly fun.  ProblemsI get logs from my router about "Invalid Packets" (92 of 192 logs had this error).My phone randomly gets off of the network and doesn't reconnect unless I notice (did not do this with p

Questions

 • AT&T Fiber Equipment

3.6K

10

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Uverse TV Freezes/Internet Slow

For the last 3 or so days the uverse tv will freeze, go to a screen that says the picture failed to load and then come back for a brief minute or two and then repeat. The internet has been slow as well only getting about 5-6 mb.   Tech chat support said there is trouble with my lines and whe

Questions

 • Watching U-verse TV

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