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When? (If at all)

Fiber service is vaguely shown in my area but no information available if I may ever get this service at my home. I have ATT Directv and ATT DSL but I’m very close to deciding whether to move to Cox cable as DSL isn’t quite enough anymore and Directv price has gone up and I’m looking at alternatives

Questions

 • AT&T Fiber Ordering

227

3

0

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Official Solution

What internet plans do you have for Riverside?

Hi we just moved and was looking for internet in the area use to have spectrum and would like to know the plans you offer.

Questions

 • AT&T Internet Plans

44

1

0

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Do you have a student discount?

I am currently in college and since COVID-19, I have been struggling with my class work due to the fact we don't have internet at home. I was wondering what student discounts you had

Questions

 • AT&T Internet Plans

2.7K

3

0

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Service Restoral Goal means absolutely nothing?

A plumbing contractor cut our line because AT&T was too lazy to come out and mark it. Now, I have a ticket set-up for service and all it says is "Service Restoral Goal: 4:30PM today" (which it is long past now), and every time I call 1-800-247-2020 I get transferred around to different useless repre

Questions

 • AT&T Internet Equipment

32

1

0

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I'm unable to get a tech to come out

Just want every one to know that I came home and my broadband light is flashing red. Called for assistance and CANNOT GET A TECH OUT UNTIL TUESDAY. Mind you, my entire city is on LOCKDOWN curfew due to COVID, so AT&T really expects me to sit and stare at a wall for DAYS. They (Edited per communi

Questions

 • AT&T Internet Equipment

58

1

0

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Official Solution

covid -19 waiver date clarification

Hello, I need some clarification regarding the waiver form for those who are impacted by covid-19. The date listed on this link here https://www.att.com/help/covid-19/ (screenshot : https://imgur.com/YqGXmCJ at the time i wrote this) said "This waiver applies to these fees or charges incurred from M

Questions

 • Wireless Billing

683

2

0

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My smart manger tells me I have a gateway failure

My bgw210 is has connection but no internet, my smart manger tells me it is a gateway issue. What should I do?

Questions

 • AT&T Internet Equipment

191

1

0

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Official Solution

Closed

Was this data deactivation intentional?

In the middle of March 2020, an inactive at&t prepaid phone that I own was given suddenly active (data only) despite the fact that i hadn't paid the bill in several months. I did some research online and found out that it was due to this whole coronavirus situation. The article I read stated tha

Questions

 • Wireless Account

46

1

0

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Official Solution

Are there any discount for Prepaid?

What kind of discounts can single moms get on food stamps in giver. Houseing

Questions

 • Plans & Features

153

1

0

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wifi quit after 1st month

I activated a account with at&t wifi Hotspot worked for about a month the I would get a full signal on 12 inch screen but wouldn't connect, called the selling dealer they sent me to at&t , they sent me to uconnect that was in February 2021 I booked marked the at&t subscription web page a

Questions

 • Data & Messaging Features, Internet Tethering

43

3

0

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How do I find fixed wireless internet information?

Since the pandemic started, I have been working from home full time, using a mobile WiFi hotspot as my only internet. No wired connections (phone line or cable) are available to the six homes on my immediate street and the other areas close to us.  Satellite is not a viable option for constant

Questions

 • AT&T Internet Plans

454

3

0

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DARRIN tech for in home help with box

What’s your policy at AT&T on wearing a mask while working in my parents home that are ELDERLY? While my mother was wearing one. Hummm. Then as a small attempt to make small talk my mom 79 years old asked if they were busy? He said Yea... calls like this they pay is out to come do. By then she was b

Questions

 • AT&T Internet Installation

67

1

0

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Official Solution

UVerse Internet IP address is wrong and needs to be fixed. How do I make it happen?

I'm asking this on the behalf of my father, who has had AT&T Internet for years and recently expanded to UVerse. He lives in the Florida panhandle, but his IP address shows his location as Mobile, AL (about an hour and a half west). Here's the problem with this seemingly insignificant scenario: he s

Questions

 • AT&T Internet Equipment

2K

2

0

0

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Official Solution

Closed

How do I sign up for DirectTV

How do I sign up? My phone number is [EDITED] please call me [EDITED per Community Guidelines - removed personal information]

Questions

 • HBO Max Account & Billing

127

1

0

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is AT&T still expanding fiber in areas that already have fiber service?

I'm wondering if it is known based of their expansion in other parts of the country is AT&T still expanding their fiber coverage in cities that already have some fiber availability from AT&T , or are they only adding new Fiber locations? Sorry if the question doesn't make sense.

Questions

 • AT&T Fiber Installation

28

1

0

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Official Solution

Unlimited means nothing.

Tired of hearing about being unlimited and then Being told that service will be slowed down if I hit a certain point. Greed is taking over the world. I was switched out of a grandfathered plan and told it would be better. It’s not. Stop limiting access for unlimited paid services AT&T and no more sm

Questions

 • Wireless Account

200

3

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Official Solution

Wi-Fi password changed. (Wasn’t us)

I can connect to my “Guest” but the password for the main Wi-Fi connection has been changed and it’s not the password on the side of the router. I had to change the password on the guest account almost two years ago because someone was connecting to it and casting videos to my devices. Is it poss

Questions

 • AT&T Internet Security

506

3

0

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Bought new modem to replace your rental modem

Need help replacing modem

Questions

 • AT&T Internet Equipment

196

1

0

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When will we get service?

AT&T wired the neighborhood for fiber over a month ago but hasn’t connected to houses yet. What’s the holdup? I’ve wired the house for fiber but can’t get service yet. The website says I can get 50 MBs but no thanks. I want gig speed

Questions

 • AT&T Fiber Ordering

147

4

0

Accepted Solution

Official Solution

Who to contact for service quote for connection to closest remote

I'm looking for information on who to contact for potential service to a property. It is not currently listed as an eligible address, but I hear ATT is the closest connection. I'd like to see where the closest remote is and how much running the line would cost. The property is in Roane County TN of

Questions

 • AT&T Internet Installation

90

4

0

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