
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
While you travel outside of the U.S., you may notice that you are unable to sign in to your myAT&T account. Not to worry, AT&T has you covered when you travel, just call our international line at 314.925.6925. Our international team can help with: Billing questions Account concerns
Questions
•
Wireless Account
Accepted Solution
Official Solution
I have an ATT prepaid account. Is it free to send and receive calls using WiFi while in Germany? Can I send and receive text for free using WiFi in Germany?
Questions
•
Account & Usage
Accepted Solution
Official Solution
Is it possible to call the UK from a cellphone. If so what does it cost
Questions
•
Wireless Billing
Accepted Solution
Official Solution
My daughter has an iphone and an international at&t plan. She lost her phone in the UK and had it replaced. She will be using icloud to back it up and can Esim for her at&t service? Will this work or will she need remote activation?
Questions
•
Apple
Accepted Solution
Official Solution
I bought an AT&T Prepaid phone and brought it with me while I was traveling Asia. The phone has not been activated. I plan to visit Canada for a week and then go back to Seattle. Since AT&T Prepaid has Canada roaming, I want to activate my AT&T Prepaid phone, use it in Canada first, and
Questions
•
Account & Usage
Accepted Solution
Official Solution
I can't find a list of these countries anywhere! Is there a link to a page that someone can give me? Thanks!
Questions
•
Account Features
Accepted Solution
Official Solution
Hi there! I'm planning on traveling to Australia/Oceania soon, and intending on getting an e-sim from a local cell provider. I'm new to this e-sims and Wi-fi calling, so have a few questions Would I need to remove my physical sim card from my phone while using the local e-sim? If not,
Questions
•
Network Coverage
Accepted Solution
Official Solution
Hi everyone, I have somewhat important (at least to me) question regarding the removal of 3G network 2022. I was planning to switch my phone to what I bought when I was in Korea. The phone is Galaxy A51 5G and the model number is SM-A516N. But then, I saw the compatible device list for 2022, a
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
I have added the International Day Plan to one phone on our account, and understand that it will be $10 per day on days the phone is used internationally. It also says that use of a second line will be charged at $5 per day. Do I need to add the International Day Plan to the second phone also
Questions
•
Account Features
Accepted Solution
Official Solution
Can anyone tell me if my plan would allow sending texts to my friend in Canada? She has kept her American phone and phone number as her plan allows her to use it in North America.My plan is the Mobile Share Value 35GB with Rollover Data. Thank you!
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I have an unlocked IPhone 13 Pro. Can I use the E-Sim slot for the AT&T prepaid connection and the other slot for the Indian SIM. I would like to use AT&Ts wireless calling and text when I am in India and use the prepaid connection while in the USA. Also, when in India, the regular SIM slot
Questions
•
Network Coverage
Accepted Solution
Official Solution
Hi, I got a AT&T Unlimited S/M plan and moved to Switzerland a month ago. All my banks are relying on a US number to confirm my identity, i.e. when doing a bank wire transfer or just registering your credit card for payment. For the first month I partially used the daily international pass as w
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I currently have the AT&T Unlimited Elite Plan. What existing coverage is provided in The Bahamas on this plan?
Questions
•
Network Coverage
Accepted Solution
Official Solution
I will be traveling internationally soon and am looking at using one of the new Passport options for roaming. However, I can't seem to find accurate information about what the text messaging costs are. For the international packages (Passport), all over AT&T's Web site, it says that SENDING texts
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hello, First time posting to a forum, so thanks in advance for any info. I have a iPhone 12 pro that has 8 more installments (AT&T) until fully paid and able to be unlocked. It has a physical SIM card. My question is if I convert my physical SIM to an eSIM, would I be
Questions
•
Apple
Accepted Solution
Official Solution
I am changing over from pre-paid to post paid - wireless starter because it seems prepaid wont roam. Will I automatically receive texts and calls and roam on a network in South Africa with a post ATT paid plan?
Questions
•
Network Coverage
Accepted Solution
Official Solution
When a servicemember deploys is it Att&t's policy to unlock the device? If so, and deployment orders are requested what should servicemembers submit? I've been in the military 10 years, 4 deployments and not once have I been issued deployment orders...they are not a thing. The only orders we rec
Questions
•
The Military Discount
Accepted Solution
Official Solution
Closed
Hello, I bought a Iphone XS MAX a while ago on Facebook Marketplace, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to France I would like to be able to use my phone. When going on the unlock page of AT&T it give me this message "Looks
Questions
•
Account Features
Accepted Solution
Last time I visited with that plan, it didn't seem like my cell service or data worked. If its not included then which addon should I get so I can contact others while in mexico but people in the USA also.
Questions
•
Plans & Features
Accepted Solution
I am moving to Mexico and plan to ask for my iPhone 13 to be unlocked bore I leave. Then, I plan to purchase a plan from ATT Mexico and use my phone with a Mexican number. Can I port my number to Google voice and use that on my phone once I have a SIM card from ATT Mexico?
Questions
•
Apple