
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
I have the unlimited monthly prepaid plan. It says that I have international data but it may be slowed to 2G. Is there additional cost for international data roaming or is that included in my plan? Thanks!
Questions
•
Plans & Features
Accepted Solution
Official Solution
I am abroad in Indonesia and was hoping to make a few calls and send texts to family but am unable to find an International day pass for my Prepaid account. Does Prepaid have add-ons for international calls + texting? I need both for 1 day/1 month if it exists. I’m not looking for a workaroun
Questions
•
Plans & Features
Accepted Solution
Official Solution
Our family has two iPhones (6S), each on the new Prepaid $45 (6GB) plan. I understand roaming and texting is unlimited to and from Canada and Mexico.But what will work in Germany and Ireland?Specifically texting - will the plan work with unlimited texting while in Germany and Ireland?(I understand t
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
My wife and I were in Mexico last month with our iPhones set to "Cellular Data" OFF, "Roaming" OFF, and "Wi-Fi Calling" ON. My wife has the international plan were if you make at least one international call (which they all will be since we were out of the country) you get charged $10 for the day.
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I am going to travel aboard (outside North America) and I found that on the AT&T website, there is only information regarding the international day pass (IDP). I would like to know if there is, besides IDP, any other options for international travelers (with postpaid accounts)? Thanks!
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Hi, I am a US resident AT&T customer with Unlimited Extra as wireless plan. I am considering snowbirding (or more) to Mexico. One of the features of my plan is, "Enjoy unlimited talk, text, and data use in Mexico and Canada...." There are restrictions on data spee
Questions
•
Account Features
Accepted Solution
Official Solution
I am traveling to the UK & will be using my US phone. What do I have to dial to get in touch with UK friends? Do I dial he local UK number only, or do I need to use all the International dialling codes for the UK. I have already signed up for the International Day Pass.
Questions
•
Account Features
Accepted Solution
Official Solution
Greetings. I am a USA resident and AT&T wireless customer. In a few weeks, I will be visiting my child who is living in Mexico for the summer. His current iPhone is dying, and he asked me to purchase a new phone in the USA (as an upgrade to his current phone/#, which is part of my AT&T acco
Questions
•
Phone & Device Upgrades
Accepted Solution
Official Solution
I will be going on a multi-country trip. In one of the countries, passport and day pass will be active at the same time. Which one is "charged" for data use?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I feel stupid this morning.I went to Toronto for a few days and came back to a $300 bill.On my iphone I turned off cellular data and thus roaming, and made sure WiFi calling was on.I called my wife every night when I was on Wifi in the hotel. Was I incorrect in thinking it was free?
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I will be moving to the US shortly, and so I have been searching up about phone compatibility. Until I decide on a new phone, I will be using my Lumia 920 (unlocked) that I bought overseas. Below is the relevant information about my Lumia 920. Can I connect to AT&T's LTE/4G/3G? LTE network bands: 1,
Questions
•
Wireless Account
Accepted Solution
Official Solution
How does International Day Pass billing work? I will be out of the country from May 31st-June14th. If I get international day pass on my phone, will I be charged $100 max or since the time will span billing periods will it be $100 from May 31 -June10 and $40 more for the new billing period starting
Questions
•
Wireless Billing
Accepted Solution
Official Solution
I recently noticed that my bill increased by $100/mo starting in June... I looked and it is international Day pass.... I have a phone connected for wifi calling to receive txt messages for my banks and other who need a USA phone to call and verify my accounts.... I called su
Questions
•
Wireless Billing
Accepted Solution
Official Solution
While using the International Day Pass, will callers from US numbers be charged for calls to my US number?
Questions
•
Account Features
Accepted Solution
Official Solution
My child will be doing Study Abroad this summer in Japan (I’ll still be in the US). Do we need to do anything different from how we typically call or text one another? Do either of us need to change any settings on our iPhones? Is there a charge for calling or texting? We are on the same family plan
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
I am currently overseas, but unfortunately I cannot visit the U.S. because Covid-19 does not allow free international travel.I would like to cancel AT&T Wireless while I am outside the U.S., but the 800 number will not connect from outside the U.S.Does anyone know how I can cancel AT&T onlin
Questions
•
Wireless Account
Accepted Solution
Official Solution
Looking for help with my set up for Dual SIM while abroad in the EU. Here are the details: AT&T account is on the eSIM Have a Swedish physical SIM I only want to use the AT&T line with WiFi calling and never activate the international day pass I also don't want to lose calls or tex
Questions
•
Wireless Account
Accepted Solution
Official Solution
We are going to Italy and signed up for the international plan for emergencies. I know if I accept a call while in Italy I will be charged $10 that day. My question is around incoming text messages. Will I be charged if a text message is sent to me and I don't open it? I am concer
Questions
•
Account Features
Accepted Solution
Official Solution
Can anyone tell me how to text a South Korea cell phone number? I am in the USA and using an AT&T phone. Tried various methods and all result in error messages. From the internet, it looked like I needed to enter +01182xxxxxxxxxxx. I also tried +82xxxxxxxxxxx. Neither way work
Questions
•
Data & Messaging Features, Internet Tethering
Accepted Solution
Official Solution
Is Mobile Hotspot available in Mexico for any of the Prepaid plans?
Questions
•
Plans & Features