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Call from France with subsequent billing

I have an AT&T family plan, and one of the cell phones is for my 99 year old mother. She received a phone call from a France number 336-725-44697 (1 minute) and over the next 3 hours, she supposedly made 3 phone calls of 1 or 2 minutes to the same phone number at a cost of $3.00 each plus taxes

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34

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0

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International add-on to AT&T prepaid plan not working in greece

I purchased the $35 (5day) international add-on for my wife's AT&T Prepaid plan. She has an iPhone with the correct SIM card. She's in Greece now (Athens) and say's it's not working. She's getting a message saying she's got no phone service. How do I turn it on?

Questions

583

4

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BEWARE Overcharges for International Plans $$$

This is a fact not a question but I can not find any other way to notify someone at AT&T who "cares".  If you buy a 30 day International Passport 1GB | $60.00 one-time charge and if you have previously bought a International Day Pass, you will be charged $10 per day on the International Day Pass eve

Questions

1.5K

12

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Canceling auto pay on prepaid plan from abroad

How can I cancel my prepaid service with att from abroad? I am enrolled in auto pay, but cannot log in through the prepaid site or reach anyone vial phone or text from Rwanda.

Questions

137

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International Roaming not working

I have a US prepaid sim and it's not working in the Philippines. It's not able to connect to the local network and I have no service at all. Troubleshooting steps I did: 1. Reset network settings 2. turn on and off airplane mode 3. rebooted phone 4. Removed sim and inserted it back 5. Reached

Questions

656

4

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international day pass

We have an unlimited data plan including the international day pass. If we use my husband's phone as a hotspot, will we still only be charged $10 per day if my daughter and I connect to his hotspot wifi?

Questions

375

2

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AT&T No service issue in IRAN(RighTEL)

Hi guysI have att SIM and now i'm in Iran,when i'm inserting my sim in unlocked iPhone it tells me No Service,I called the International Support of att and they told me ur SIM is activated,but I don't remember that I have enabled roaming before leaving US or not,is it possible for No Service issue?T

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2.1K

11

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Roaming International

Hello, So I have an iPhone 6s, and I am on a $45 ATT Prepaid monthly. However, I am traveling to Guyana, which is the Caribbean, but it is in South America. I need to be able to have data and voice access, however, I can't figure out the proper way to go about this. I know that AT&T offers to roam t

Questions

353

1

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International Call/Text - South America - NO SERVICE

In two separate occasions in Colombia, one with the daily paid service of $10/day and the other with the wireless plan that includes it, the service (call/text) did not work. All settings were correct, per support person. iPhone 12 Pro Settings > Cellular: Cellular data = ON Cellular data

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230

4

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Any AT&T fees for hitting 802.11u "AT&T Wi-Fi Passpoint" enabled international hotspots?

Does anyone know if AT&T charges for stumbling upon one of those new "AT&T Wi-Fi Passpoint" enabled hotspots while traveling internationally? Zero of 3 AT&T agents knew. I travel internationally with my iPhone in airplane mode, cellular data off, Wi-Fi enabled, and Wi-Fi calling enabled. As long as

Questions

4.9K

2

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International Day Pass - Enabled, but how to avoid being charged for data when not using data

Without typing a very long explanation on what I have already tried and how I got to this point, here is my question; Can I enable the international data pass (or whatever it's called) on my AT&T Prepaid Plan, allowing my phone to see and ping international towers, but avoid being charged the da

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496

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Activating E-sim when outside of the United States

Question from an AT&T corporate store employee: Can you activate an E-sim with your American number when you are outside of the USA? My sister is in Turkey and currently has her American number on a physical sim card inside of an iPhone 11, but she just got an unlocked iphone 14 and wants to act

Questions

1.2K

6

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Closed

International Travel Add-On not working

I purchased the International Travel Add-On, but I am not receiving text messages from the U.S. where my phone is based. If I try to make a call to a US number, the connection can't be made.  I am presently in Japan, and I have checked that the area where I am has coverage: "Off-net voice serv

Questions

741

3

0

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Have all pay per use plans been discontinued?

As an expat living outside of the US for nearly 10 years, I've used and loved having AT&T PREPAID service. It easily allowed me to switch SIM cards and instantly have phone service when traveling back to the US. When aboard I would always keep my plan set to $2 per day (a pay per use plan). Thi

Questions

888

6

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How to check for status on my International Day Pass order?

What is the best way to find out the status on an order I submitted? It is for the AT&T International Day Pass service.

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3K

6

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Receive text internationally - is this possible?

I am currently travelling in Europe, I have a 50$ prepaid plan and I need to receive text messages to access my Microsoft accounts.None of the add-on packages seem to match to what I actually need. Do I need to change my plan to get access to international travel add-on package(s)?Please help!

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209

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Problems to activate roaming on my prepaid

Hello, got a prepaid device. I already activated the device in my destination, got a plan here and also bought the roaming pack (Internatinal travel) but I still have no coverage. What should I do to activate it? Did I miss a step?

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68

6

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Can I use same Sim after three months ?

I am Indian citizen visiting US on business . Enjoyed my prepaid service for three weeks. I will leave this week. I paid for this month only, with no Autopay. I will have to travel back to US after three months. If I retain my SIM and want to pay for the month after I arrive, will prepaid account st

Questions

68

1

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New MicroSIM

I work in Afghanistan and upgraded to a Samsung Galaxy S4 Active, but my soon to be ex-wife decided to steal the phone for herself rather than send it to me.  I have my old Samsung Evergreen with the full size SIM card in it.  I need to know how I can purchase a microsim for my S4 from Afghanistan.

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1.5K

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Using wi-fi in Airplane mode

Is it possible to us my cellphone via wi-fi, if I have it set in Airplane mode? I am planning to travel internationally, and I don't want to incur International Roaming fees.

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100

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