Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (906)

Relevance

Accepted Solution

Official Solution

Both International Day Pass and Travel Pay Per Use are on my Device, which takes precedence?

Since I will be traveling out of the US soon, I checked my line options for international travel, and saw I have two options on my line. I do want the International Day pass (covers 210 countries, $10/day).  The Travel Pay Per Use is as expected, exorbitant.  Which option will AT&T us

Questions

2.7K

8

0

Accepted Solution

Official Solution

Passport vs International Day Pass

I am trying to figure out how best to compare these 2 options: Passport vs International Day Pass Not even sure if the Passport plan still even exists as I can't seem to find it listed on the AT&T site. Going to Italy and trying to finalize what to do on the trip. Thanks!

Questions

10.4K

8

0

Accepted Solution

Official Solution

Network locked SIM - Unlock phone

I need to unlock my phone, but I am in another country and do not have access to my mobile number to receive the verification code to start this process. When I bought the phone, I paid for it all upfront so that it would not be tied to the AT&T carrier, because I anticipated being out of the co

Questions

338

3

0

Accepted Solution

Official Solution

GoPhone usage in the UK

I have just arrived in the UK, and due to the hectic nature of my travel so far I forgot to set up my GoPhone for use in the UK before leaving the US. I cannot call any of the help lines AT&T offers on my $45 monthly GoPhone plan, so I am currently quite stuck. Is it possible to have calling from th

Questions

1.4K

1

0

0

Accepted Solution

Official Solution

Note 4 Update From Turkey

Hi,I bought my At&T Samsung note 4 in US last year and now I am using it in my country (Turkey )I tried to update android version 5.0 however it always interrupted. How can I solve this issue?

Questions

910

1

0

0

Accepted Solution

Official Solution

Stop data transfers by APPs

I'm going on vacation out of the country and want to stop background data transfers from my APPs because of the cost.  We have the IPhone 6Plus and IPhone X.  What setting do I need to turn off?

Questions

438

1

0

0

Accepted Solution

Official Solution

Can GoPhone receive calls from the US in China

I'm traveling to China next month. I'm just wondering if I can receive calls from the US since there will be business calls. Do I need to activate any package? I'm using an iPhone SE with the $45 plan.

Questions

1.4K

3

0

0

Accepted Solution

Official Solution

Need to chat with customer service from Scotland - or call with WhatsApp - any tips?

My son cancelled his account before I could transfer to my own account or port my number to another provider. I would rather stay with AT&T on my own account.  But now that he's cancelled his account, I can't login to chat.  AND, I'm currently in the UK, so can't just call customer se

Questions

112

3

0

Accepted Solution

Official Solution

Traveling abroad

I've been in Peru for the past 2 months, and I will be getting back to the States in March, will I be able to keep my number if I last topped up in early December? What's the longest I can keep my number for before adding some money to my prepaid balance? I want to keep my number

Questions

67

6

0

Accepted Solution

Official Solution

Can I recieve SMS messages with prepaid ATT, from other countries? (I am in US and sender is in Europe)

Hi all, When I search online, all I find is just recieving text messages when abroad. That is NOT what I am looking for. Im in US, just wanted to make sure, if my bank in europe can send me a verification code on my prepaid line or not. Currently they were not able to but I was wondering if the

Questions

90

2

0

Accepted Solution

Official Solution

I have a mobile share account with 2 devices. Are 2 separate Passport purchases needed?

I have a mobile share account with 2 devices.  I will be traveling internationally and am planning on using the Passport service.  Do I need to buy 2 separate Passport packages in order to roam with both of my devices?  Or is a single purchase applied across all the devices on my account (as is the

Questions

875

1

0

0

Accepted Solution

Official Solution

Suggestions for international travel

Hello,I am going to Europe on business for a week.  I am going to get the $40 passport via AT&T for international coverage while away.  Unlimited texts is pretty cool and I understand that only pertains to customers who have unlimited domestic texts and also AT&T to AT&T customers only.  In addition

Questions

6.1K

8

0

0

Accepted Solution

Official Solution

Sending Mail while in Europe

I will be traveling abroad in the next couple months. I use Outlook 2007 on my laptop. I pick up my mail from my personal domain but send from my ATT mail server. I have it setup with the Normal outgoing ATT configuration.Outgoing Mail server outbound.att.net and logging on with my account and passw

Questions

629

2

0

0

Accepted Solution

Official Solution

International calling

Could I use the AT&T International Calling package to call the US or UK if I'm traveling somewhere like Spain?

Questions

82

2

0

Accepted Solution

Official Solution

Travelling to India and want to receive text message

Hi Team, I am travelling to India for 4 months. And I want to receive the text message while I am there, What are the plans do I have? I am currently a prepaid customer, but if required I can switch to Postpaid. Thanks Parikh

Questions

654

1

0

Accepted Solution

Official Solution

Call forwarding while in Canada

We'll be in Canada for a few days next week and my AT&T iPhone 7 plan does not include roaming to Canada (don't want unlimited as I lose hotspot).  I have a backup phone with TMobile, and that DOES include free call/text/data while in Canada.  Both phones are in the same local area code. If I forwar

Questions

1.3K

1

0

0

Accepted Solution

Official Solution

Net10 and an International Samsung A50 (A505F/DS) phone - will it work?

My ancient LG G3 (an old ATT unlocked) phone died, and I need another one. Of course, what I'm finding in the mid-range is that the International versions of the Samsung A50 are the best price out there. An American flavor will  run you at least 100.00 more, and probably come with a tone of bloatwar

Questions

1.2K

4

0

0

Accepted Solution

Official Solution

Texting the UK

I don’t have a international plan but I do have an iPhone and so does someone I know but He lives in the UK. How could I text him through iMessage with out it charging me on my AT&T and him on his O2-UK.

Questions

2.9K

1

0

0

Accepted Solution

Official Solution

New phone, will it work in Italy

I just got a new iPhone 14 ahead of a trip to Italy. I want to use the Prepaid International add-on.  My old phone (with a sim) had the proper SIM number to use in Italy as does all the other phones on my plan, but my new phone has a different SIM.  Will I still be able to use my new phon

Questions

161

3

0

Accepted Solution

Official Solution

Unable to message internationally on prepaid plan

I have a prepaid mobile plan which is supposed to include unlimited international messaging but at the moment I am unable to text internationally, even when ensuring I use the correct country codes. I am an exchange student from the UK and I signed up to this plan when I moved to America so I could

Questions

1.2K

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.