Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (797)

Relevance

Accepted Solution

Official Solution

Incoming international calls

Are there charges for incoming international calls on the prepaid $35 plan? Specifically, I'm interested in icoming calls from Russia.

Questions

2.4K

2

0

0

Accepted Solution

Official Solution

I am a tourist who had ATT number for the last 2-3 months while in the US - how long can this go unused before the number is reassigned?

Per subject line- I have recently spent a few months stateside and am hoping to return in April/May - I have a US number from ATT prepaid and am hoping to keep the same number. I know back home here (New Zealand) if a number isnt used for a specific amount of time it is reassigned back into the pool

Questions

46

1

0

Accepted Solution

Official Solution

What are some of the requirements for a new att USA sim card?

I need to some of the data requested when activating att Sim card. Also, what if l nor have the ID, do l still be able to get a Sim card activated and work? Also I need to know, what if am in Africa and l would like to buy and activate my USA sim card online,  What are some of the re

Questions

45

8

0

Accepted Solution

Official Solution

I am stuck in France and need access to my voicemails in the US

I have an AT&T prepaid monthly @$50 With the current situation I do not plan to head back to NYC before a while...I'm desperately trying to access my voicemails and have added the $35 International Add On.I have added the Add On, but my phone desperately says "No Service" or "Searching"--> have

Questions

116

1

0

Accepted Solution

Official Solution

How can I receive SMS and make phone calls in Asia?

I am a prepaid user and I find that I can't use my phone in Asia and I can't receive SMS.Please tell me how I can solve this problem.Thank you very much!

Questions

143

4

0

Accepted Solution

Official Solution

Closed

Outside US without access to my AT&T account but need to pay bills and retain number

Hello, I am currently outside the US and unable to access MY AT&T account online. I want to retain my number and pay all the due bills.I tried calling multiple times with another US number to +1.314.925.6925, however, I was never able to talk to a representative.Please help me pay my at&t bills and

Questions

73

3

Accepted Solution

Official Solution

How long till AT&T prepaid plan expires?

If I am no longer in the United States and am in India now, how long do I have till I have to pay in order for my phone number to not be taken away. Last, I paid was on March 30th 2023 and I only return to the United States on August 18th. When should I make a payment? I have the prepaid $30 plan!

Questions

80

1

0

Accepted Solution

Official Solution

Accepted IDs for newcomers for trade-in and purchase a phone

Hi, My husband and I have recently moved to the US. I have recently gotten my social security card. Is it an acceptable ID that I can present for trade-in and buying a new phone from AT&T? Thank you

Questions

68

3

0

Accepted Solution

Official Solution

prepaid card option as Tourist

Hey AT&T Team, End of May, I'm traveling to Las Vegas, NV for vacation. Is it possible to already purchase and setup the e-Sim while I am at home in Germany?

Questions

147

6

0

Accepted Solution

Official Solution

Alcatel_5044R YAMUAM0 multitouch bug

The multitouch does not work correctly, when I use two fingers vertically, that is, one up and the other down, it works, but when I do it horizontally aligned, since I have the option to show touches, you could notice that the small balls move quickly towards the center of the fingers and they becom

Questions

23

1

0

Accepted Solution

Official Solution

AT&T prepaid working in India

Hi, I am planning a trip to India next month and is currently on AT&T prepaid plan. I have already enabled Wi-Fi calling. Will prepaid sim work in India?. If Wifi calling is enabled then will I be able to get messages and calls on my prepaid number? Thanks, V

Questions

387

1

0

Accepted Solution

Official Solution

International Day Pass

It shows that you will not be charged more than 10 days per bill so if I am traveling for 60 days I would only be charged for 10 days per billing cycle? not for 60 days?

Questions

28

1

0

Accepted Solution

Official Solution

International Day Pass and Extended Trip to England (5 weeks)

Hi, I have a 5 week stay in England upcoming this summer. I have (and have had for several years) the International Day Pass add-on. Will I max out my monthly billing at 10 days? There is stated a 'never more than ten days billed per cycle' in the plan. Or are there other options for the

Questions

137

3

0

Accepted Solution

Official Solution

Phone roaming in Sierra Leone, Africa?

My son has an iPhone with unlimited starter plan in the US, tied to my own plan. Travelling within Sierra Leone, Africa - he seems to be getting automatically signed up for the "International Day Pass" for ATT that is $10/day.  That's fine with me....but he also gets texts from Africell &

Questions

306

5

0

Accepted Solution

Official Solution

International Day Pass Billing Details

Hello, traveling to Italy for 20 days. We have 2 lines/devices. I understand for 1 line it's 10 days max @ $10 a day.   Also, additional lines per day are charged at $5.   I'm assuming we'll use both lines everyday.  When we max out one line after 10 days, and we've paid an

Questions

29

3

0

Accepted Solution

Official Solution

International Plan

Hi. Before I left for my trip I purchased the international plan for $30 where I was to recieve unlimited texts and photo sharing. I also was to revive 120mb of data and $1 a minute calling. This worked well in Toronto and in Germany but when I got to Croatia i received a text that this country was

Questions

2.4K

1

0

0

Accepted Solution

Official Solution

Cannot activate International Day Pass

I need to active the International Day pass, and the link on the product page asked me to login. However, after logging into my AT&T account, there's no such an option. Would anyone please tell me where I can find it?

Questions

417

8

0

Accepted Solution

Official Solution

Asking for advice with AT&T Pre-Paid and Traveling Abroad

I will be in New Zealand for a few months and currently have a U.S.-based AT&T Pre-Paid Unlimited Plus plan. I was wondering if I will have access to data, calling, and messaging in New Zealand under the same plan.

Questions

19

4

0

Accepted Solution

Official Solution

Unlocking Iphone 11

I just purchased an Iphone 11 throught an online store and it came locked to ATT network. i tried your unlock procedure but it said the imei has some pending balance, how can i see whats pending? i need this device unlocked asap, i live in the Caribbean and cannot use att network

Questions

131

9

0

Accepted Solution

Official Solution

AT&T Value Plus Plan - Extended use in Canada

Hi AT&T,I am scheduled to do a long term higher education degree in Canada.Can I use my AT&T Value Plus Plan in Canada for extended periods of time (1-2 years)?

Questions

114

1

0

Not finding what you're looking for?