I have been an AT&T customer for 6 years and I recently filed a claim for a stolen phone. I had added the insurance on October 12, 2014 and my daughter had her phone stolen on October 14, 2014. I know this might seem fishy but she bought the insurance for AT&T on October 12 because it was about to b

I have been paying $40 pm for insurance coverage on four of my wireless devices since Dec.2016.  On reviewing my bill recently, I noticed an additional insurance charge on two of my devices.  One ending with 0104 ($8.99pm effective Nov.2017) and an ipad pro ending with 7915 ($15.00 effective Jan.201

I just used my insurance to get a new replacement phone. The guy I talked to with the insurance company said that I can but this phone under a warranty. I was wondering how to go about that..

We filed an insurance claim back in January, since we thought our iphone had been stolen. However, a few days later, the iPhone was found by a kind stranger who returned it to us. I called AT&T and told them I would no longer be needing the replacement phone. They told me that it had already shipped

So AT&T suck, as does their twitter guy steveB. Let me explain: myself and my wife signed up to AT&T in-store 5 months ago. We were asked if we wanted Mobile Insurance Premium & Mobile Protection Pack - Enhanced Support and Mobile Locate and specifically delined these options for both lines. You see

[Subject edited for better exposure] Hi,I had lost my phone, put in a claim, and got my new phone today and found my old phone what should I do?

Hi.I own a Samsung Galaxy S8+ that i need to return back to att. I lost the Shipping Label and contacted att about this and they said they would resend another shipping label to me either by email and/or by sending to my mailbox, but i didn't receive either. Will i still be able to send it back or w

So I am somewhat reckless and will be filing  another insurance claim one month after a previous claim (for losing my phone the second time). I have used all the conventional methods to try and locate it (find my iPhone, Google Maps, Facebook, Calling, etc.) and no luck. Back in April I filed a clai

First time posting for help so please forgive me for any errors in etiquette...  History: My Samsung Galaxy S4's charging port finally gave out. So, I had to make a phone claim with the insurance offered by AT&T thru Asurion. I assumed they would send me another S4. Surprisingly, they sent me a Sams

I purchased an Iphone 8+ and an Iphone 8 back in Oct/Nov of last year. At the time I told the sales rep I did not want the insurance. I then had to call a CSR to tell them the same thing (I do not want the insurance) shortly after as I still saw it on the charges and as well as an "activation" fees

Ive got a Padfone that I love,great instrument. Now... I pay monthly for insurance,this phone has never been dropped or been in any place wet . they say the indicator in the phone shows that the phone has been exposed to moisture.. Im an honest person but the ONLY moisture this phone has been expose

So a month or two ago I called to initially make an insurance claim as I do have phone insurance. I explained what happened to my phone (screen came unglued, had not been dropped cracked or anything my fault at all) and the person said it sounds like it would be covered under warranty so I did that.

My iPhone 4s started to develop some issues so I filed an insurance claim with AT&T (Asurion). The replacement unit arrived in Fedex the next day but upon opening and turning on the new phone, I noticed that it looks and feels different from my original iPhone 4s. - The screen is not as bright a

I filed an insurance claim to cover a damaged iPhone 6. They sent me a refurbished iPhone 6 (I'm not happy), and in a different color. Is there any way to get a new iPhone instead of this referbushed rubish that "insurance" issued me? Thanks

Hello,On 12/15/17 I filed a claim for my a lost/stolen Jet Black iPhone 7 Plus 128GB with Asurion. While filing, I was made aware that the phone should be delivered the following day, which would be Saturday. When I completed the claim, (it was approved 12/15/17) I was notified that the JET BLACK iP

My iPhone's home button stopped working and I decided to contact AT&T to have it replaced.  Earlier in the year, I submitted a claim through insurance due to a cracked screen (first one I ever broke!).  Sure enough, a few months later the same thing happened--just a tiny crack this time.  I contacte

I've gotten nowhere with this through the AT&T call tree and I can't find an answer in the forums, so here goes... We had an electrical storm a few days ago and it blew the u-verse router. The tech came out and replaced it, but also had to replace the jack which had electrical damage (some charred p

I sent my phone in for a new screen repair.  When I received my phone back from Asurion Att it worked fine for several months.  Then the phone stoped booting up.  I took it to the Apple store where they said that Asurion had replaced parts inside my iphone that are not Apple parts and thats what bro