Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (58)

Relevance
AT&T not honoring price quote on AT&T insurance

Purchased IPhone6 October 29, 2014 with insurance from AT&T rep. (Have a receipt to prove phone and insurance purchase) Sales person stated we would receive the phone by mail to our address within 3 business days. We finally received the phone in late December 2014. We were told by the salesperson t

Questions

 • Wireless Account

695

6

0

0

Careful - ATT fraud is rampant in store - replacement insurance

The ATT store salesman convinced me to buy ATT insurance instead of Apple Care for my Daughter's i5s phone... "If it breaks, you pay a fee ($149) and we send you A NEW phone".  Surprise... they send you broken 'certified like new' phones.  the certified phone came with a loose screen - clearly broke

Questions

 • Apple

476

3

0

0

Why don't ATT customer care representatives notate accounts properly.

I have theory and I love anomolies.   The theory is as follows.  ATT employees do not notate the account in order that ATT does not have to honor what is said to its clients.  A user must request to have someting notated and then request the customer service person repeat the notation to the account

Questions

 • Wireless Billing

747

1

0

0

Cannot unlock a paid off phone

I got a phone via assurion insurance , After paid of my device the site says "Looks like you haven't paid off your device yet. Follow these steps to pay off your installment plan. Then, wait 48 hours before you submit a new request.

Questions

 • Apple

114

1

0

0

Opted for Insurance when purchased, Now no insurance coverage?

Ordered a new phone online and opted to pay for insurance on the phone. Got my new phone and never thought much about it again. I have my order confirmation where it shows my selection for insurance, and that it will be billed monthly for $7.99. My bills are paid each month by auto draft. I've been

Questions

 • Wireless Account

119

3

0

0

My local Att store

Can I report issues at my local AT&T store ,when I can’t use my stolen phone?

Questions

 • Apple

151

2

0

0

AppleCare or Insurance for Iphone X cost

I am a long time AT&T customer and have had the same plan for many years. I have one line with unlimited data and text along with the Nation 450 with rollover. I currently pay $96. My current phone is an iphone 5S. I paid $199 with a 2 year contract. I know upgrades are not done this way anymore. I

Questions

 • Wireless Billing

31.2K

9

0

0

Upset at AT&T Customer Service - Insurance Issue/Error on ATT part and they will not help.

A little over a month ago I upgraded my phone to the S9 and bought the insurance for the phone. This past weekend, I dropped my phone and tried to submit a claim. Apparently, the sales agent added the insurance onto my wife's phone which is 16 months in. Because the sales agent added the insurance p

Questions

 • Account Features

89

0

0

0

The insurance option is a joke and the provider ATT has chosen to manage it even worse

Please make sure you desperately need insurance before buying. Its so not worth the hassel and the Assurian, the company ATT outsourced it to is a joke. Firstly, you are not gauranteed an identical phone and thier idea what a equal phone is purely based on price it seems. If you have an iPhone you m

Questions

 • Other Phones & Devices

345

2

0

0

Why doesn't att give customers better alternatives the assurion

They are so expensive 199 deductible with assurion n top of there high monthly premiumsLook at square trade for example galaxy s5 for insurance,99 dollars for 2 years with 75 dollar deductibleOr 5 dollars a month with 75 dollar deductibleHad many warranties with them, fast and easy claims. The have

Questions

 • Wireless Account

350

2

0

0

Warranty Phone sent back with charge on account

My husbands phone started ringing for a phone call. He picked it up and the screen went black, flickered, and then stayed black. The notification sounds continued.We went to our local ATT corp store and it was inspected and notated pm the account that thw phone had no physical or liquid damage. I us

Questions

 • Other Phones & Devices

281

2

0

0

FAIR?

I have a line w insurance that i suspended for a wk. I called to restore service was assured the insurance was on the line. The phone needs replaced and because ATT failed to add insurance on the line I was basically told I am out of luck and that my only option is to upgrade the phone for 349.99 fo

Questions

 • Account Features

279

1

0

0

Great Experience with AT&T Phone/Device Insurance

I see a lot of posts here asserting that AT&T Mobile Insurance is not worth the money, or provides poor service.Here is my experience after paying $6.99 premiums for 14 months.   After 14 months, my iPhone 6 Plus 128GB began malfunctioning.  The Apple Genius declared it a “logic board failure”.  I c

Questions

 • Wireless Account

1.9K

5

0

AT&T Needs a new business model for customer service

Why can't we, when we pay monthly for insurance protection, and then actually have to use that insurance for a stolen phone, just file the claim, take that claim number to a local AT&T store, and get a replacement? Instead we have to go through the 3rd party vendor, Asurion, file the claim, be told

Questions

 • Account Features

207

4

0

0

Insurance Deductibles Never Specified

Hey, anyone else get caught with the high insurance plan deductibles off guard? I had to get two phones replaced on my plan. The first deductible was $100.00, but then I was told because we had to replace another device within 6 months, we would have to pay $199.00 for the second device. Ouch! I was

Questions

 • Wireless Account

192

3

0

0

AT&T cluster

Paying for insurance and filed a claim as battery and camer no longer working properly.  Rec'd REPLACEMENT PHONE, which was defective with bad screen (hardly readable blue green washed out).  Three hours on the phone with Asurian and then AT&T to find that this new REPLACEMENT phone is covered under

Questions

 • Data & Messaging Features, Internet Tethering

154

1

0

0

if you file a claim does asurion have the right to go through your phone?

also can they go through your phones text message history, call history?and if so, why would they? a friend of mine filed a claim through them but asked this question and i didnt know the answer.

Questions

 • Account Features

1.2K

1

0

0

Insurance/What does it cover?

I got my Iphone 6 Plus wet at the beach last week and now it will not turn on. I bought insurance with the phone when I got it. My questions are, does insurance cover water damage? Do I bring the device to AT&T to get it replaced or do I take it to the Apple Store?

Questions

 • Apple

4.1K

3

0

0

2017 Asurion Open Enrollment Dates?

Does anyone know when/if Asurion has open enrollment this year?  I have been asking since early Feb and have received multiple answers from customer care:a) "call on March 1st"b) "call back on March 31st"c) "call Asurion dept at 888-562-8662."d) (from Asurion dept) "we don't know anything about that

Questions

 • Account Features

2.1K

1

0

0

Device Insurance Question

For those ATT users that insure their devices via ATT and Asurion, are you having problems getting the correctly configured device shipped to you when you file a claim?  Every single time (4 times now) that I have filed a claim and used my insurance coverage to replace a damaged device, Asurion is v

Questions

 • Account Features

102

0

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.