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iPhone 7 Plus on Backorder with ASURION

Hello,On 12/15/17 I filed a claim for my a lost/stolen Jet Black iPhone 7 Plus 128GB with Asurion. While filing, I was made aware that the phone should be delivered the following day, which would be Saturday. When I completed the claim, (it was approved 12/15/17) I was notified that the JET BLACK iP

Questions

 • Apple

5.1K

10

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How many faulty Assurion replacement iPhones will I need to send back?

AssurionI have been with AT&T for many years, and I always felt strongly that its best to err on the side of caution— also in regards to phone insurance. That is until recently, I am questioning the purpose of insurance. I have an iPhone 6plus that I bought brand new when it first came out, it has a

Questions

 • Apple

1.5K

5

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Blacklist policy may create a safety risk

My sister,  chronically ill, on my family plan, and residing in another state, had a friend notify me that her phone was lost during her trip from a medical clinic. I suspended her service then waited a few hours to file a claim for a replacement. The replacement phone was promptly shipped via FedEx

Questions

 • Wireless Account

1.3K

4

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AT&T's and Asurion's inability to resolve phone return problem

My phone keeps getting deactivated because of AT&T's and Asurion's inability to resolve the simple matter of me returning a phone from an insurance claim.  I returned the new phone because the lost phone was found.  I have followed AT&T's instructions and still have endured my phone being deactivate

Questions

 • Wireless Account

78

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Insurance Claim and Upgrade eligibility

Okay so in September 2016 I had issues with my phone to where it would charge at all so att told me to file an insurance claim with Asurion, which I did. I paid the 120 deductible and they gave me a galaxy s7 edge because they no longer made the note edge, which was what I had. Okay so fast forward

Questions

 • Wireless Account

7.6K

10

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Has anyone had problems with the AT&T Certified Refurbished Phones.

I have received 2 AT&T certified refurbished iPhones now under a warranty claim and both have had issues.  1st replacement phone the screen randomly wouldn't register touch. 2nd replacement the vibration function doesn't work.  Has anyone else had this much trouble with the AT&T Certified Refurbishe

Questions

 • Apple

3.4K

6

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Iphone, how much for insurance replacement?

I dropped my iPhone 5c in the toliet it has water damage to the screen and the camera. I have insurance that I pay on the phone. I was just wondering how much it would be to get a new iphone?

Questions

 • Apple

8.1K

4

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