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Not happy with replacement

I recently filed a claim on my Samsung Galaxy Note Pro. With my insurance, I chose to replace it. I was sent a Microsoft Surface 3. I am not pleased with this, as the only thing they have in common is they're both a tablet. Questionable on the Surface, as after working with it for 2 days, I can't ge

Questions

 • Other Phones & Devices

1.1K

4

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Why did asurion send me a broken phone?

My phone was stolen so i filed a claim and received a new one. I payed $200+ for a broken phone? Half the screen is dark and i went to Att to set it up and she was shocked that insurance sent me this phone. What do i do?

Questions

 • Other Phones & Devices

3.1K

3

0

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Asurion Insurance Question - Do you get the same phone as a replacement?

Hello, good evening all! My phone was dropped in water accidentally about a month ago, and I have been trying not to file an insurance claim. The phone works, but the rear camera does not, and the screen goes wacky sometimes. My question is: if I file a claim, will I get the phone that Asurion says

Questions

 • Other Phones & Devices

20.2K

13

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0

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Cell phone insurance

Is the IPhone 5S available for a replacement 5S through the phone Insurance if needed?

Questions

 • Phone & Device Upgrades

2.2K

3

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Anyone on NEXT with an iPhone 6 getting Insurance?

Since the iPhone comes with a 12 month AppleCare coverage free, trying to decide if I should get Insurance - should I decide to keep the iPhone until I pay it off... I guess if I know for sure I am trading up in 12 months to the new phone, would make no sense in getting coverage. Wondering what othe

Questions

 • Apple

12.1K

12

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0

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How do I return my phone to Asurion?

I need to return my damaged phone to Asurion but I don't know how to return it? I looked at videos on YouTube saying that they got envelopes to return in but I never got that? Do I just return it in the box I got it from? and where do I put it to get it returned? I don't want to be charged $ for not

Questions

 • Other Phones & Devices

31.7K

5

0

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How does Mobile Insurance work?

Suppose my phone is malfunctioning and feezing alot more frequently. Do I have to contact "Asurion" and tell them about my phone? Will they ship me a new well working phone? Just like that? Can someone please tell me exactly how their replacement went? I also need to know how much i need to pay exac

Questions

 • Network Coverage

7.8K

7

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0

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Samsung Galaxy s7 edge insurance replacement process

I have had my phone since like May and just now without dropping it the screen cracked. I have insurance on it will AT&T offer a loaner phone while I wait for it to be fixed???

Questions

 • Device Features

2K

1

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0

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ATT Mobile Insurance and Next Plan

Hi I was wondering if I have a phone I am still making payments on under the NEXT plan, if something were to happen to the phone.. if I have mobile insurance will I be able to file a claim I understand I would have to pay a deductible. Also will I have to restart my payments?

Questions

 • Account Features

2.2K

6

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0

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Multiple devices protection plan

We have had our phones for 1.5 years. Last month my phone was replaced and I only had to pay 100 deductible. My husbands phone just broke and the deductible shows to be 199. Should it not be lower than that? I'm confused. Any help is greatly appreciated!

Questions

 • Other Phones & Devices

2.2K

2

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0

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Samsung Galaxy S6 64GB insurance question

I just got a Galaxy S6 64GB. I just looked it up on the deductable list and there are no seperate listings for 64GB or the 128GB, are they treated as the same base S6 32GB model? I would imagine that I will get the same model that I had if I file a claim even if the deductable is the same as all oth

Questions

 • Account Features

785

2

0

0

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Mobile Ordering, Billing & Payment and Delivery Information!

If you are thinking about upgrading? Need setup auto-pay or make a late payment? What about the status of your order? And insurance, you have to have that! Check out some helpful information below! Upgrading? Check Out Your Options! Order your new device! - Skip the line, order online!&nbs

Questions

 • Wireless Account

48.8K

7

Accepted Solution

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Insurance bought after stolen phone

I wanted information on whether or not it would be possible to receive a phone via insurance claim even though the insurance was purchased after losing the phone. It had been at least 2 week gap between buying and losing the phone. Then, at least a 3 week gap between losing the phone and purchasing

Questions

 • Android

5.8K

9

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0

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Broken or Cracked Screen – Get It Fixed!

Broken or Cracked Screen – Get It Fixed! We have all been there, the dread after you have dropped your phone, “I hope the screen is not cracked!” If this is you and your screen was cracked, we have you covered! You may be able to get your cracked screen repaired instead of replacing your phone

Questions

 • Device Features

50K

5

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Accepted Solution

Has AT&T increased insurance fee’s and plan without your authorization?

I recently checked one of my bills and noticed I was getting charged $8.99 for my protect advantage insurance for 1 premium which is normal as I signed up for insurance. I also noticed that I was getting charged a $6.01 fee for something called protect for 1 fee. I wasn’t sure what this was so I cal

Questions

 • Wireless Billing

6.5K

8

AT&T Multi Device Protection Insurance and stolen laptop.

I have the AT&T Multi Device Protection Insurance on my account and got coverage for my laptop, problem is, my laptop was stolen recently and I'm ready to file a claim through AT&T, but I'm not sure what is going to happen, as my laptop is worth more than the $1500 dollars per device value and is al

Questions

 • Other Phones & Devices

523

1

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Insurance deductibles

Reading the TOS for the mobile insurance, there seems to be two deductibles, a repair and a replacement.Does that mean just want it says? If my S8+ screen cracks and it is repaired, it'll cost me $89. If I lose the same phone my deductible is $225?Is that repair deductible the same for any "repair"

Questions

 • Account Features

1.8K

7

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Regarding insurance for iPhone 11 pro max

Hi ,I have an existing ATT wireless account with one line using on iPhone 7plus device, i paid the 7plus device's installment in full and placed unlock request and now it is unlocked and paying just for the plan and $8.99 for insurance.Today I've pre ordered iPhone 11 pro max unlocked/sim free varia

Questions

 • Apple

1.9K

1

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Does the ATT insurance plan cover water damage?

I accidentally dropped my phone in the bath. The damage is only to the speaker, but, yeah. Thanks in advance.

Questions

 • Apple

1.8K

2

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Upset at AT&T Customer Service - Insurance Issue/Error on ATT part and they will not help.

A little over a month ago I upgraded my phone to the S9 and bought the insurance for the phone. This past weekend, I dropped my phone and tried to submit a claim. Apparently, the sales agent added the insurance onto my wife's phone which is 16 months in. Because the sales agent added the insurance p

Questions

 • Account Features

86

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