
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Is it possible to pay for a new phone for someone on an installment plan on my bill, if they are on their own data plan already? My spouse is still bundled on a family plan and I am on a separate plan. Wondering how difficult it would be to be able to “upgrade him” and I pay the installments on my p
Questions
•
Wireless Billing
I promise that I am an intelligent person, but I am feeling really stupid right now. I was due an upgrade on my iphone in June. I didn't upgrade then, but saved it so I could use it to get the iphone 6 for my husband for Christmas. When I went into the store, they told me that I needed to do the N
Questions
•
Apple
I recently cancelled my service and traded my phone in and got a $300 credit on my account. I was hoping to use that credit to pay off some of the remaining installments and I’ll pay the difference out of pocket. I’m unsure on how to go about doing this
Questions
•
Wireless Billing
I bought two phones under a BOGO offer. I paid for the phones up front: $1000. On my first bill I was charged $41.67; the 1st of 24 installments for the free phone. This phone was free! My second bill I received a $41.67 credit, but was charged the 2nd installment of 24. And so it goes; I'm credited
Questions
•
Wireless Billing
Is it possible to order accessories (such as Bluetooth speaker) on AT&T website and have it billed to my phone bill and only pay the taxes? I read some older posts that said it could only be done in the store just wondering if that has changed? Also if I’m not the account holder but an authorized us
Questions
•
Wireless Billing
Hi, I have AT&T Next (24 month) with an iPhone 6s Plus. I currently still have $400-450 to pay on it. I have found myself in quite the pickle by being laid off from my job recently.So my main question is can I forfeit my phone without owing anything? Or is there anyway I can switch this phone to som
Questions
•
Wireless Account