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Device Unlock Issues with installment (Back-end office support)

I have submitted multiple device unlock requests using the web portal and keep getting an error that there are remaining installments on the phone. I've had the imei checked at a corporate At&t store and the phone is confirmed to be paid off, and the account is closed with no past due balance. The p

Questions

 • Android

182

2

0

0

Installment Plan: Return or Trade?

I'm not necessarily looking to do this but I'm just curious...If I'm midway through my Installment plan for an iPad Pro, is it possible to turn it back in or trade it for something else of equal or lesser value? How does that work? I've barely used it at all and it's in excellent/like-new condition.

Questions

 • Apple

210

1

0

0

A friend paid off two of my installments for phones i had and it said successfull.

Its now been over 12 hours and no confirmation about them being paid off. Also his credit card shows pending charges for them. But when I log into att it doesn't show they are paid off. Is there a time period sometimes before its done? I need help from an att specialist that can look into this for m

Questions

 • Wireless Account

88

5

0

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I'm forced to loan AT&T money with BOGO phone

I bought two phones under a BOGO offer. I paid for the phones up front: $1000. On my first bill I was charged $41.67; the 1st of 24 installments for the free phone. This phone was free! My second bill I received a $41.67 credit, but was charged the 2nd installment of 24. And so it goes; I'm credited

Questions

 • Wireless Billing

621

16

0

Pay off installment in store

Is it possible for me to pay my installment off in store with multiple payment options? Ie $200 cash and the rest on card?

Questions

 • Wireless Billing

249

1

0

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Paying off installment balance/credits

I'm currently on Next with monthly installment payments. A credit is applied to my account each month because I traded in a phone.My question is: If I were to pay off the outstanding balance owed in one lump sum, will the remaining credits be deducted from that balance?Hope that made sense.

Questions

 • Wireless Billing

848

2

0

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Make additional payments on NEXT installment plan?

My question is simple, yet there seems to be many answers out there... Can I make additional payments specifically towards my phone's installment plan?  I have gotten a couple different answers:1. Flat out no and a couple hints saying it is coming soon2. Yes, but you have to do it with a representat

Questions

 • Wireless Billing

2.6K

3

0

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Taxes

Are the taxes on your bill charged on hardware installment payments or just service?

Questions

 • Wireless Billing

254

1

0

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What is different from installment plan and contract?

When i unlock iphone on https://www.att.com/deviceunlock/.It shows in contract,my brother shows "pay off your installment plan".What different bettwen "in contract" and "pay off your installment plan"?

Questions

 • Wireless Account

75

1

0

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Accepted Solution

Official Solution

Installment plan make me crazy.

I had iPhone 6s Plus with att installment plan,was next 12/20.It has been finished on 2017.But I tried to upgrade online or att store.They said I only have trade in upgrade option,and they reps always said will eligible to upgrade next bill. For what,this phone paid off already,why I have to trade i

Questions

 • Account Features

242

3

0

0

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