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New construction not in AT&T system

I tried to sign up for AT&T internet and TV but they said they don’t have my address in there system. I have cable from AT&T right to my house and the provide service to the rest of the development.  The only answer I got from AT&T was “sorry not available “.  I would think th

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131

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Spare battery for Cingular Flex

I'd like to buy a spare battery for my Cingular Flex 4G but have been unable to locate one online. By any chance does the Flip IV use the same battery as those are plentiful online?   Thanks for any pointers anyone can provide.

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308

5

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New fiber installation scheduled. Should I request BGW 210 or 320?

This is new ATT install to be done by technician.Two story home on pilings. First floor is garage only with foam insulation 12’ ceiling and sheetrock (basically sealed.) 2nd floor foam insulation in exterior walls, 10’ ceilings. Service drop on west side of house, network rack and media rack >

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776

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Fiber Optic cable depth

I want to know how deep the fiber optic cable is buried in my yard. I had it marked by 811. I want to run an aerator across my lawn and the spikes may go up to 3" in the ground.

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837

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Netgear router wont connect through the att gateway modem.

Netgear Nighthawk R7350. Wifi works but the ethernet connection through the Motorola NVG589 gateway doesn’t. I have tried all the recommended passthrough configurations including both dynamic and fixed DHCP. The gateway does not report the router’s MAC address - it does show all the other devices o

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1.8K

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Network Locked Sim Card Inserted

I am trying to switch to mint mobile from At&t, but the phone is telling me that the new sim card from mint mobile is locked and that I need some sort of network code to unlock it. I asked Mint what to do and they said that I have to contact either At&t or the manufacturer to get my phone un

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177

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Pre-wiring for ATT Fiber Internet

My house has an existing NID box attached to an exterior wall, near the electric meter. If I am to sign up for ATT Internet with Self-Installation promo, does that mean I will also be responsible to connect the NID to the ONT box? Or is the self-installation only pertains to connecting from ONT onwa

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510

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Switching to XFINITY, what do I do with AT&T's ONT box?

Cancelled my U-Verse fiber plan for Xfinity's fiber. Since it's Rona season, the Xfinity technician will be giving me a self-install kit for setting up the internet connection and will only handle the outside wiring.   I'm in a 2 bedroom apartment so I think there's only 1 point of access for instal

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2K

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Grounding/Bonding Fiber Optic Internet Line

I am hoping to learn if there is any electrically conductive material used in the construction of the fiber optic line that is run from the service panel at the street up to my house. I noticed that there is not a ground from the box that AT&T installed on my house down to any ground rod. I unde

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575

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Proper ethernet cable for installation throughout house

For AT&T Fiber internet, which is the proper ethernet cable to use when installing ethernet ports throughout a house? They will be run through the walls like the electrical, not through HVAC ducts or anything like that. I'm familiar with: Cat 5e Cat 6 Cat 6a From reading about it, the cables

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1.7K

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Installing an ethernet wall jack

I'm moving into an older house that apparently has no ethernet wall jacks.  Does AT&T provide installation service and if so, what is the cost?  Does wireless require a wall jack? Thanks in advance.

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6.2K

3

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Honeywell Thermostat Not Working Since Fiber Internet Installed

My Honeywell smart thermostat was working fine the morning of the install of our new fiber internet service. That evening we updated the wifi network on the unit to connect to the new ISP. Now whenever the temp reaches the set temp for the heater to turn on the AC turns on instead, which isn't much

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627

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No visible jacks... Fee to install?

So I just bought a new house and scheduled service (U-verse TV & Internet) to be transfered from my apartment to my new home, I didn't notice at first but it looks like when the remodeled the home they never installed any phone jacks. Technician is scheduled for Monday will AT&T do the work and bill

Questions

1.8K

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How do I get AT&T to bury the cable in my yard after installation?

Hello, My internet was installed 5 weeks ago and I was informed that AT&T would bury the cable that runs from the street to my house within 10 days. It is still above ground, unburied. I tried to contact via the chat and now see a new order on my account for the internet I already have. How

Questions

7.9K

7

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Fiber optic line service

My fiber optic line runs from a pole across the street. It is not exceptionally low but every week our garbage truck hits the wire. I called internet service to see about getting the line raised only to have a representative relentlessly try and upgrade my service. He would not direct me to the righ

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626

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AirTies 4971 Ethernet Backhaul?

Does the 4971 support wired, Ethernet backhaul? I understand Ethernet can be used to pair the device to the router. That's a different use case from wired backhaul, which reduces WiFi traffic and latency. Also, is the 4971 the only current WiFi extender available on the AT&T store? It's not c

Questions

4.7K

33

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AT&T Fiber Installation - Folsom, CA

Hello - Hoping if anyone from AT&T will be able to provide any details on Fiber installation schedule for City of Folsom, CA (95630)? TIA

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53

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I'm starting to grow a strong disdain for AT&T and their seemingly intentional methods of assuring you make zero progress toward resoluti

First, I bought a couple phones from somebody I know. I then opened an AT&T business wireless account, to which I added/ actived 3 devices total. A few days later I traded in my old S22 Ultra  for an $800 bill credit. The next morning, all three devices were dosconnected and  as I lat

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66

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How am I supposed to get internet worth a crap if AT&T has monopolized this area?

I live in rural Alabama. I have a 7 yo who homeschools but 85% old his work had too new done with physical books because we can't have a dependable connection. This mess is SO pathetic, he got an Xbox for Christmas but can't play it! For a year and a half the (Edited per community guidelines) THAT A

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242

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Fiber internet extender

Hello, I have tried to find an email for AT&T so I can send a photo. The service provider who installed my fiber today said it did not come with one extender. Also when I called an AT&T representative, they told me it did not. When I signed up it clearly said it included one. Picture attache

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45

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