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Report Infrastructure issue, digital cable from ground exposed to hazards, not in protective conduit.

This was reported to Entergy of Louisiana who then reported it to AT&T infrastructure who then made repairs which made everything worse off than if they never did anything. The guide cable is not secure, the underground cable is not protected at ground level up the pole as code requires. The gua

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113

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Accepted Solution

Ip Address

How do we change the IP address range to include 192.168.1... and 192.168.2. Every time I try to change IP range it will only take one. Anything I am missing here? I have the Nokia BGW320-505 model and everything works fine I just need to create a separate network for my Home servers. Any help is ap

Questions

138

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Accepted Solution

Adding an additional AT&T CL80107 Accessory Handset to AT&T CL84107 DECT 6.0

I have a AT&T CL84107 DECT 6.0 with one handset and I bought a new AT&T CL80107 Accessory Handset, and it says to register see manual. The registration keeps failing the manual says to put the handset on the telephone base cradle but there is no way to do that.

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67

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Official Solution

ATT Fiber junction pole was left open with fiber cable on the ground

Someone was working on a fiber junction in back of my house. I suspect it was an ATT Technician but I didn't get outside in time to talk to him. He left the junction cover loose and not secure, with this black fiber cable loop sticking out. Who do I contact to have this fixed properly?

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356

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Accepted Solution

AT&T Fiber at Delaney Park Oakley CA 94561

I am really having internet issues, working from home, many occasion now in the middle of my meetings and too many intermittent issues, losing connectivity in the middle of presentation is very disappointing and frustrating with my current provider (Comcast) and put you on the edge every time, I hav

Questions

37

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Accepted Solution

Device Access Code does not work [SOLVED, VPN on]

I want to enter the modem configuration options and the Device Access Code printed on the side of the modem doesn't work. Is this because my browser is blocking the 22 trackers on that page?  

Questions

47

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No one showing up to install

Saturday, I called At&t (this number 866.861.6075) to order new internet. After speaking to someone, I requested the soonest date and the man on the phone told me that it would be Tuesday at around 11 am. However, the day comes and no one showed up, so I was wondering what do I do now?

Questions

258

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No call no show

No call no show. 2 hours on the phone with customer service and still no resolution.anyone have a solution?

Questions

248

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Questions about installation for Internet or Fiber: digging in yard? interference with alarm system?

Hi, I have questions about both the AT&T Internet or AT&T Fiber internet options. We have AT&T phone only, and are interested in adding Internet or Fiber internet (Fiber IS available in my zip code). However, I have a couple of questions. For either of these internet options, would digging in our ya

Questions

188

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Scheduled to upgrade my current 100mb to 1000mb and had a question about installing Ethernet ports

So I am scheduled to have my gigabit upgrade installed this next week. Currently I run the standard 100mb plan but the wireless connections (and some direct ones) have gone down hill. So to combat this, I was hoping the installer could install drop ports at 3 locations in my house. Or if this was ev

Questions

882

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FIBER INTERNET

I have been told that a ATT fiber runs VERY close to our property but we cannot access it? There are several new homes on our road that would attach if it become available. PLEASE RUN THE FIBER NEAR THESE HOMES AND WE WILL CONNECT TO IT!!!!

Questions

81

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Questions about Fiber 100 & 1000.

I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th

Questions

1.6K

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Not committing to promise to waive installation fee?

Almost 2 months ago when I called to set up my internet service at my new apartment (I'm a new AT&T customer) I was promised that the $99 installation fee would be waived. However, it showed up on my first bill last month. I've since contacted customer service via online chat 3 different times inqui

Questions

95

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Horrible Customer Service

Why does AT&T penalize their customers for an employee's mistake? We switched to AT&T because we heard of the "wonderful customer service" they provided. We originally had Comcast, so anything had to be better than that... or so we thought. the day of our initial install, the tech did not show up wi

Questions

320

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Belkin -Battery Backup Unit Rev B

My system is outdated ARRIS NVG 510 and Belkin ... the battery is beeping, time to replace, what is the current set up? Thanks

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190

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Safety with ATT

ATT isn't so interested in safety when it comes you. I had to beg, plead and basically threaten their bottom line before I could get them to come out and bury my internet line that was catching on every delivery truck that came into my driveway.  Today I noticed that they left a nightmare of m

Questions

51

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adding splitter to a pace 5268AC gateway

I need more than the 4 existing ethernet ports that are on the Pace 5268AC. Any problems adding a splitter to one of the ports?  Will I need to change any of the Pace's settings?  Thanks in advance.

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80

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Need service on new phone

Need to switch service to new phone

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28

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Fiber optic in my neighborhood

Fiber optic is in my neighborhood, but not to 5-6 houses. How do I get it to my house and the other homes? We are so close the boxes. Thank you.

Questions

87

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AT&T Installation Refusal

I do not live in a rural area, and this house was serviced by AT&T prior to me purchasing this home a few weeks ago but AT&T now refuses to send someone to install any form of internet service, (fixed wireless, DSL, cable,etc) My wife is a teacher and forced to work from home for quarantine she has

Questions

110

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