There is a new neighborhood just being built on the adjoining main road outside our neighborhood. They have ATT fiber that was run up the adjoining road. Does anyone have a way to request from ATT the same fiber be pulled into another neighborhood? When I call ATT they say my address doesn't have hi

Shouldn't AT&T notify homeowners before burying a cable on private property? The cable originates a few doors down but must go through my yard and that of 2 other neighbor's in order to reach the cable box.

I need to locate our business account representative. TMobile, Verizon - BOTH very easy to deal with for this... AT&T?... on hold for the second time today - dead air - going on 45 minutes... and being told that with a business plan?... there is no account rep?  Are you kidding me?  I

Hi, Is the Android 9 Pi update available for the LG V20? Please point me to a link with instructions. Thanks

If you have opted to install your own Internet service or wireless receiver, check out our step-by-step videos below!     Wireless Receiver Installation   Need to troubleshoot? Check out our TV Help Article or Internet Help Article   -ChrisZ, AT&T Community Specialist

An old utility pole behind my house is going to be torn down. AT&T needs to remove their equipment.

We have a major Land Development Project in the City of Allentown and submitted a package containing plans and utility clearnace forms to AT&T corporate in Texas but never received a reply. Who would be the appropriate contact in regards to a Utility Clearance? Thank you for your time.Form D – 4181

(Edited per community guidelines), Curious about using an older wired only (non-wifi) modem with AT&T DSL (Internet 18) service. Can they still work, be configured? 

I have changed my password and it doesn’t work so please help me

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

I am scheduled to get AT&T 300 Mbps fiber tomorrow and I have several questions: 1.  Does the fiber come all the way into the home?  2.  I haven't gotten any info on anything that I have to do to prepare?  3.  Does the "fiber" come all the way inside?  4. 

I am trying to install the AT&T internet security suite powered by McAfee. The instructions say to uninstall any previous software on my computer first, and there is a link for it. (pre-install clean up). Well, I clicked on that link and the page never loads. It's just a blank page. My computer

Good morning, I am the Administrative Assistant for an HOA located in Denton County, Frisco TX. We have several damaged boxes in the community that have AT&T on them as well as "Telecommunications Signature Series Broadband". We need information on if these boxes are even functioning as there ar

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Before converting to fiber, I want to know step by step what the technician has to do to complete a fiber installation at my house. What's involved? Thanks, Russell

How do I get AT&T to fix damage ? There was new construction down the street and AT&T construction and engineering damage 3 yards for new construction. 1. drive across my white driveway leak oil and red dirty . Needs to be power washed  2. Dug up grass and just layed pine straw . Gras

I’m upgrading from 1Gig to 5Gig. Presumably my old wall-mounted ONT in my closet and Pace 5268AC gateway will be replaced by a newer combined ONT/gateway BGW320. Can anyone who has recently had this done share your experiences and let me know what to expect? Was it an easy and quick job or did it

Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!

AT&T is placing conduit and fiber in my neighborhood. What are the homeowner requirements to connect to this service? If AT&T buries a fiber service drop from the handhole to my house (where the current copper drop and electric meter are located), will AT&T place an ONT on the outside of

Our neighborhood is current only less than 100 feet from a fiber optic cable that runs through the city. I was wondering if a way to get an AT&T Technician to install fiber optics in our homes.