Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.2K)

Relevance

Accepted Solution

Official Solution

Internet service near our neighborhood

There is a new neighborhood just being built on the adjoining main road outside our neighborhood. They have ATT fiber that was run up the adjoining road. Does anyone have a way to request from ATT the same fiber be pulled into another neighborhood? When I call ATT they say my address doesn't have hi

Questions

225

6

0

Accepted Solution

Official Solution

Private Property

Shouldn't AT&T notify homeowners before burying a cable on private property? The cable originates a few doors down but must go through my yard and that of 2 other neighbor's in order to reach the cable box.

Questions

100

2

0

Accepted Solution

Official Solution

Closed

Need a dedicated business account representative!

I need to locate our business account representative. TMobile, Verizon - BOTH very easy to deal with for this... AT&T?... on hold for the second time today - dead air - going on 45 minutes... and being told that with a business plan?... there is no account rep?  Are you kidding me?  I

Questions

164

1

0

Accepted Solution

Official Solution

Pi update for LG V20

Hi, Is the Android 9 Pi update available for the LG V20? Please point me to a link with instructions. Thanks

Questions

65

4

0

Accepted Solution

Official Solution

Setting Up and Installing Your Equipment

If you have opted to install your own Internet service or wireless receiver, check out our step-by-step videos below!     Wireless Receiver Installation   Need to troubleshoot? Check out our TV Help Article or Internet Help Article   -ChrisZ, AT&T Community Specialist

Questions

10.7K

2

0

0

Accepted Solution

Official Solution

Utility Pole Equipment Relocation

An old utility pole behind my house is going to be torn down. AT&T needs to remove their equipment.

Questions

427

11

0

Accepted Solution

Official Solution

Engineering/Construction Contact for a Utility Clearnace for Utilities City of Allentown Pennyslvania

We have a major Land Development Project in the City of Allentown and submitted a package containing plans and utility clearnace forms to AT&T corporate in Texas but never received a reply. Who would be the appropriate contact in regards to a Utility Clearance? Thank you for your time.Form D – 4181

Questions

104

1

0

Accepted Solution

Official Solution

Wired only DSL modems compatable in 2021? [Answered]

(Edited per community guidelines), Curious about using an older wired only (non-wifi) modem with AT&T DSL (Internet 18) service. Can they still work, be configured? 

Questions

531

7

0

Accepted Solution

Official Solution

Trying to find my account

I have changed my password and it doesn’t work so please help me

Questions

71

3

0

Accepted Solution

Official Solution

Customer service told me twice my email address was successfully updated but When I try to log in it's still my old email address

I need to update my email address. I have called customer service numerous different times and the last time I talked to some1 they told me My email address had been updated but yet Every time I try to log in to my AT&T account to check My phone plan and all the lines I have connected to my pla

Questions

43

1

0

Accepted Solution

Official Solution

AT&T Fiber go straight into the home?

I am scheduled to get AT&T 300 Mbps fiber tomorrow and I have several questions: 1.  Does the fiber come all the way into the home?  2.  I haven't gotten any info on anything that I have to do to prepare?  3.  Does the "fiber" come all the way inside?  4. 

Questions

627

7

0

Accepted Solution

Official Solution

Help installing internet security suite

I am trying to install the AT&T internet security suite powered by McAfee. The instructions say to uninstall any previous software on my computer first, and there is a link for it. (pre-install clean up). Well, I clicked on that link and the page never loads. It's just a blank page. My computer

Questions

112

2

0

Accepted Solution

Official Solution

Damaged Boxes in Community

Good morning, I am the Administrative Assistant for an HOA located in Denton County, Frisco TX. We have several damaged boxes in the community that have AT&T on them as well as "Telecommunications Signature Series Broadband". We need information on if these boxes are even functioning as there ar

Questions

692

2

0

Accepted Solution

Official Solution

DATAREMOTE 9070 WEB ADMINISTRATION PANEL ACCESS...

I have reset the device to factory settings (I assume as I followed the instructions to do so three or more times, and the led sequences indicated it worked) The username / password for the web interface at 192.168.25.1 is not driadmin/DRIAdmin1 nor is it admin/Password1 nor is it -/attadmin nor

Questions

2.3K

5

Accepted Solution

Official Solution

AT&T Fiber Installation Process

Before converting to fiber, I want to know step by step what the technician has to do to complete a fiber installation at my house. What's involved? Thanks, Russell

Questions

326

1

0

Accepted Solution

Official Solution

Damage to my yard and drive way

How do I get AT&T to fix damage ? There was new construction down the street and AT&T construction and engineering damage 3 yards for new construction. 1. drive across my white driveway leak oil and red dirty . Needs to be power washed  2. Dug up grass and just layed pine straw . Gras

Questions

113

1

0

Accepted Solution

Official Solution

Installation experiencing upgrading from 1Gig to 5Gig

I’m upgrading from 1Gig to 5Gig. Presumably my old wall-mounted ONT in my closet and Pace 5268AC gateway will be replaced by a newer combined ONT/gateway BGW320. Can anyone who has recently had this done share your experiences and let me know what to expect? Was it an easy and quick job or did it

Questions

101

4

0

Accepted Solution

Official Solution

What modem/router can I use as Bridge to connect to the AT&T gateway? Any recommendations?

Currently I am using a BGW210 modem/router that was provided by ATT and I'd like to know what are the supported brands and references that I can use to connect to this one. Also, would this AT&T modem support wifi 6? Thank you!

Questions

781

23

0

Accepted Solution

Official Solution

Homeowner Requirements for AT&T Fiber

AT&T is placing conduit and fiber in my neighborhood. What are the homeowner requirements to connect to this service? If AT&T buries a fiber service drop from the handhole to my house (where the current copper drop and electric meter are located), will AT&T place an ONT on the outside of

Questions

1.5K

5

0

Accepted Solution

Official Solution

Closed

Request Fiber Optic Internet

Our neighborhood is current only less than 100 feet from a fiber optic cable that runs through the city. I was wondering if a way to get an AT&T Technician to install fiber optics in our homes.

Questions

58.1K

82

Not finding what you're looking for?