
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
As a customer, I feel like I am paying for a service and as the owner of my house, I shall be able to choose how to run the fiber to my house and where I choose to land that fiber within my property. I was told that if the fiber had to be buried even though the box that they run from is 30 inches fr
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Hello, the new Eero wifi routers are on sale and I wanted to buy one but I only wanted to use it as sort of a stable extender with my ATT Fiber router. But I'm confused on a few things, does the Eero routers work with the att routers and can I pair it as an extender so that I'm able to extend my wif
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I would like to order AT&T internet service online and self-install the equipment. When checking out, i see no installation option other than scheduling an appointment. Additionally, is it possible to pickup the installation kit from a local AT&T store or do I have to wait for it to be shipp
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I'm hoping one of the knowledgeable installers can help me get an idea of what is possible for a new fiber installation. The web tool says we can get "Internet 1000", which I am assuming means fiber.We rent, and the landlord isn't thrilled about the idea of us getting fiber installed, partially for
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
My Father is 85 years old, and hearing impaired. How can I get service to come to the house and install a CAPTION REAL TIME TALK PHONE?
Questions
•
AT&T Phone Installation
Accepted Solution
Official Solution
So, I am buying/moving to a house that had Time Warner Cable and is wired for cable. From what I can tell it is not wired for a DSL type service like Uverse. WIll ATT run the wires under the house/in the attic for free? I do not want TWC! Thanks!
Questions
•
AT&T Internet Features
Accepted Solution
Official Solution
I live in a rural area. AT&T dug up our street to run a fiber line through my area with a manhole access at the end of my driveway. They finished April 2018. I would like to know if fiber is going to be installed at my house. How can i get a technician or something to get out to my house and verify
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Hi I need to get a COI sent to our property managers before an install. I've had no luck over other support lanes. Any help would be appreciated
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Two years ago ATT came to my home and told me they were putting in Fiber service in the neighborhood. Finally ATT cleaned up some trees in my backyard in July to give them access for ATT Fiber. They put up a yellow rope across my back yard, presumably where the fiber will go. Sinc
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
I've been on the phone twice with the AT&T Unburied Line number for close to an hour. This is during the time that Dorian is coming up the Florida coast, so I'm not upset or freaking out but I would like to know if it would be possible if instead of being on hold, could there a simple menu selection
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Closed
Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot
Questions
•
Samsung
Accepted Solution
Official Solution
I have 2 wireless stbs. #1 is a isb7005 #2 is a VIP2500, and a VEN501 wap. The VIP2500 burned out, so at&t sent me a replacement vip2500, they included a VAP2500. I setup the vip2500 and it works fine with my old ven501. When my other vip2500 burned out 2 years ago and they replaced
Questions
•
U-verse TV Equipment
Accepted Solution
Official Solution
Current phone line from green junction box to house is over 38-years old and over the last 20-years has regularly demonstrated connectivity (slowness) issues and speed decline during wet weather. (My work is now regularly done via home-based telework, so consistent connectivity and speed are "musts"
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
I want to move my modem to a new room. I have the wall jacks terminated in several rooms, but they were never terminated back on the side where the internet comes in to my house. I'm wondering if I can use this green board with all the connection ports (see pic) as a way to connect all of my rooms t
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
Learn what you need to make sure you get the most out of your Digital Home Phone service! Overview AT&T Digital Home Phone Digital Home Phone Voicemail Service Digital Home Phone Features, Portal, & Caller ID Overview Setup & Installation Setup & Manage Digital
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
I just switched over to fiber optic and I cut the cords and want to stream only. Do I still have to use an ATT Modem/Router or can I use my own now? Is there any down side or upside to either?
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
When I move the ATT Wifi Extender closer to the side of the house where my outdoor security cameras are it tells me that it is too far from the gateway to connect. I have a hardwire location on that side of the house, can I just leave the extender hardwired and get it to broadcast that way? This ext
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I am curious as to how AT&T and Comcast are allowed to use the PG&E power line easement across my back yard. Can someone offer some insight? Thanks in advance.
Questions
•
U-verse TV Account
Accepted Solution
Official Solution
Hello, I work for the City of Knoxville and a neighbor on N. Broadway keeps reaching out for the City to clean up some ugly green utility boxes left on the sidewalk. I reached out to the Public Service Department and they said that the boxes belong to AT&T. I have no idea who to contact about t
Questions
•
AT&T Phone Equipment
Accepted Solution
Official Solution
I followed the instructions, unplug and remove battery then wait 10-15 minutes (actually 30-45 minutes) Install battery into new device plug into outlet and press On button and wait for signal lights. Plug in phone. I have a dial tone. Make test call. Get prerecorded message telling me this call is
Questions
•
AT&T Phone Equipment