Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.3K)

Relevance
Selected Relevance
The wire left over ground during installation is prone for accident

Hello there! you guys installed the service at [EDITED] Jacksonville, Fl 32206. the way pulled in the cord or wire over the ground is prone for accidents. is is all over the ground and hard to walk and when there is no light this come between your steps and people fall and have accidents. please to

Questions

46

1

0

ATT already installed in my yard.

Hello, I live at [EDITED] Mountain Road in Farmington, Mo 63640. The previous address before building our new house was [EDITED] Hwy D, Farmington, Mo, 63640.  That was 7 years ago.   About 5 or 6 years ago, I came home from work and found 2 guys digging up my front yard.  I asked

Questions

62

7

0

I would like (need) Internet, Please!

I've been trying to get Internet installed at my house for over a year now.  On a weekly basis, I chat with customer support and its the same answers: sign up for updates regarding Internet in your area (I've have not received any emails regarding any type of status), purchased an hotspot device a f

Questions

292

1

0

0

Questions about installation for Internet or Fiber: digging in yard? interference with alarm system?

Hi, I have questions about both the AT&T Internet or AT&T Fiber internet options. We have AT&T phone only, and are interested in adding Internet or Fiber internet (Fiber IS available in my zip code). However, I have a couple of questions. For either of these internet options, would digging in our ya

Questions

193

1

0

0

Closed

CellBooster 4G

I hooked up my new CellBooster but when I plug it in all the lights initially light up yellow but then all but the power light go out. The power light starts constantly flashing white. I have tried multiple power sources (known to be good) but continue to have the same problem.

Questions

81

2

0

Questions about Fiber 100 & 1000.

I'm currently Internet 50 & U-verse TV 300 customer (I recently signed up). I didn't know but I am eligible for AT&T Fiber at my address.1.- Can I upgrade to 1000 without extra charges?2.- If I upgrade to Fiber 1000, are they going to run real fiber to my home? I mean, I am not a tech savvy but I th

Questions

1.6K

0

0

0

Closed

Fiber service request

I wonder why the ATT Fiber is not available in Windward southside.   I have talked to lots of my neighbors and we all want this service.  This time of working from home and doing everything on the internet is so much needed. It is also available in all the communities around us, includin

Questions

87

2

0

Gateway Router

Got a new Gateway Router and it won't connect

Questions

25

2

0

They're not here, they're not coming

I could dump a wall of text detailing dates and names of ATT personnel I’ve dealt with over the past month. It would accomplish nothing but elevating your blood pressure. Almost everyone I have dealt with has been kind and professional. And I’ve treated almost everyone with the utmost respect. This

Questions

828

4

0

0

Major Fiber Issues

I moved my family to Houston (Spring) in January and work from home. We started off with Xfinity because it's what we had in Florida and it was fine.  After missing 4 days of work in the first month because of internet issues and multiple technician visits, we cancelled Xfinity and switched to

Questions

388

1

0

0

So frustrated with AT&T service

I ordered my internet in February and still nothing. They kept pushing back the date of my installation and kept giving me the run around. So today, June 10th, 2019, I decided to chat and ask one of the customer service techs to see what was going on and they told me that I had to put in a whole new

Questions

263

1

0

0

FIBER INTERNET

I have been told that a ATT fiber runs VERY close to our property but we cannot access it? There are several new homes on our road that would attach if it become available. PLEASE RUN THE FIBER NEAR THESE HOMES AND WE WILL CONNECT TO IT!!!!

Questions

84

3

0

Sprinkler Wiring Damage

Hi, I had a new AT&T installation done on my property in winter. The tech caused a water line break (which is fixed) and seems to have cut some wires. My sprinklers don't work.I did not try the sprinklers at that time of installation because it was winter. The water line damage was visible and was f

Questions

50

1

0

No one showing up to install

Saturday, I called At&t (this number 866.861.6075) to order new internet. After speaking to someone, I requested the soonest date and the man on the phone told me that it would be Tuesday at around 11 am. However, the day comes and no one showed up, so I was wondering what do I do now?

Questions

260

1

0

0

Missed Installation Date

I contacted AT&T about purchasing the fiber internet product on Wednesday, September 27. Both myself and the representative agreed that Saturday, September 30, would be the installation date. While waiting for the technician to arrive for installation, I received an email at 11:48 a.m. on Saturday m

Questions

368

1

0

0

I NEED HELP IN HAVING MY FIBER OPTICS LINE INSTALLED - INSTALLER STAYS FOR 15 MINUES AND LEAVES

Since September, I have scheduled installation of the high-speed internet service to my U-verse subscription twice. Ifallibly, the installer comes and finds an obstacle to the installation - all the time its a neughbor that is not at home or something placed against a pole. End result, installer lea

Questions

247

1

0

0

Formal complaint and escalation

I have been supplied with the most unprofessional experience during my installation and set up issues. I have been continually promised resolve and turned around and given no assistance but to wait on a ticket to be resolved. I have been hung up on and cursed by an account rep over the phone for ask

Questions

476

1

0

0

Scheduled to upgrade my current 100mb to 1000mb and had a question about installing Ethernet ports

So I am scheduled to have my gigabit upgrade installed this next week. Currently I run the standard 100mb plan but the wireless connections (and some direct ones) have gone down hill. So to combat this, I was hoping the installer could install drop ports at 3 locations in my house. Or if this was ev

Questions

882

1

0

0

AT&T Property Damage Claim

AT&T installed new fiber service in my neighborhood, and during the process significantly damaged the main sanitary sewer line to my home as well as my lawn irrigation water lines resulting in house-wide backed up plumbing and back alley flooding.  I have attempted filing a property damage claim thr

Questions

264

1

0

Closed

High Speed internet service

200 yards from my home is a school that has AT&T fiber internet service. I would like to know if I can have that service extended to my home - I am prepared to pay the costs to do so. We live on a rural road with no other houses between me and the school. I am an existing customer with AT&T

Questions

89

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.