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No help from fixed wireless internet

I've contacted att multiple, and I mean multiple, times about my fixed wireless internet. Some calls lasting for hours, being transferred until my head spun, talking to techs who have no clue what's going on. I've argued the fact that my equipment is registering more data than we are actually using.

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AT&T fiber for small condo building

[Is there some sort of contact I should address this to?] I'm the HOA president of a small (6 unit) condo building in Palo Alto, CA. We're doing major renovations, the walls are open and it would be a perfect opportunity to improve our connectivity. Obviously this building is too small for the AT

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36

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How to cancel my installation

My roommate got Internet service without telling me and it was installed the day after I made the installation appointment, is there a way to cancel mine through the website/app or do I have to call to cancel?

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105

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ATT Fiber Coverage 40023

Does anyone know if there is someone to call or speak with about ATT connecting the nodes on the map (attached)? We are currently AT&T Fiber 1000 customers, and moving to a new address.  When I spoke with ATT, they said the only coverage available is 25mbps.  Looking at the coverage m

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How long should it take after receiving notice that fiber will be available for fiber to actually be available?

In November I received a letter stating that ATT Fiber would be available at my house within 30 days. Its now nearly February and it still isn't available. Is there anyway to get an updated date of when it should be available? I understand there are often delays with these types of things, but I

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Does the AT&T have router/gateways that support POE?

I have AP that are POE and I need to know if AT&T have devices that will support them

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113

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Hazardous AT&T Residential Fiber Install

AT&T (or one of their subcontractors) just completed a fiber installation at a neighbor's house.  I got out of my car this afternoon and stepped on the in-ground AT&T communications panel that sits in the tree lawn between the sidewalk and the curb.  The panel was either installed

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84

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Fiber installation

I moved to a new apartment last week. I ordered AT&T fiber because it said it was available at my address. A technician came to install the Wi-Fi modem, and it turns out that my apartment doesn't have the fiber connected to the fiber box; "literally, you can see the cables tied and disconnected

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Issue with bad fiber box installation

How do we get escalation with ATT Risk Management on a bad fiber box installation by ATT contractors? I have left voicemails as I have never been able to speak to a person when contacting them - we have received no contact from ATT on this.A tech came out June 13th 2023 and agreed that this needs t

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110

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ATT Fiber junction pole was left open with fiber cable on the ground

Someone was working on a fiber junction in back of my house. I suspect it was an ATT Technician but I didn't get outside in time to talk to him. He left the junction cover loose and not secure, with this black fiber cable loop sticking out. Who do I contact to have this fixed properly?

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409

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Running Fiber optic cable install

I live in South Carolina in Rural Area  there is ATT fiber around other streets but not  on the street I live on there's about 20/30 Houses that would like to get internet service and we are all trying to figure out how can we get this to happen for all of us The name of the two streets a

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54

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utility pole install incomplete

We had a new wood pole installed for a new streetlight and most of the old pole is propped up on a peg leg standing on a board in the dirt and bolted to the new pole, waiting for ATT to come and move the big gray switch box over to the new pole. A month waiting, so far. It looks pretty crappy and ha

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52

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Using my phone internationally with a SIM card from another country

I’m traveling to Japan and I’m planning to purchase a SIM card there for temporary use while visiting. I have a phone plan with AT&T but haven’t paid the phone off yet. Will I need to pay the phone off before I swap out the SIM card?

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169

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AT&T Fibre Connection: Poor Coverage Resolution - Adding Netgear Orbi Router to extend Wifi Coverage

My AT&T Modem-Router is in the cloak closet in our hallway. The Wifi coverage was spotty & poor in some rooms so I had laid down hard wired connection in different rooms. We can't be using hard wired connection to access the Internet through a variety of devices. To improve the wifi covera

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Can the box be moved?

The white box that has the att logo ( not sure if it’s called the modem) where the internet actually comes from)…can it be moved to a different place in our home? It’s stuck to a wall that is inconvenient.

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415

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Outside Facility Issue?

I recently bought a house and was excited to get AT&T Fiber installed so I could host tailgates and move nights soon after moving in. The sales team was very helpful and got my account set up and installation scheduled in no time. However, the day before the installation, I got a call saying the

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converting AT&T DSL to fiber - can we keep our email addresses and mailboxes with content going back for MANY YEARS?

We have AT&T DSL and want to switch to AT&T fiber. Can we keep our email addresses - and 19 YEARS of emails in our accounts - when we switch? Or are fiber accounts different than sbcglobal.net addresses, which is our address. Also, we have masked email addresses with prefixes - exampl

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129

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Device Access Code does not work [SOLVED, VPN on]

I want to enter the modem configuration options and the Device Access Code printed on the side of the modem doesn't work. Is this because my browser is blocking the 22 trackers on that page?  

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56

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Need new underground lines at home

Hello. My family (myself, wife, and 2 kids) has recently moved into my parents house and they have AT&T internet service. It looks like the maximum speed they can get is 25 Mbps down and frankly it's terrible. We have 5-6 individuals that can be using the internet at one time and need an upgrade

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Unprofessional tech

At&t technicians came and cut out fiber optics line and they left without any notification. The  work is very unprofessional and horrible. This is not the way you would want your employees to represent your company. Wires all over the place, lack of communication and very poor quality of

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