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Questions

 • Other

1.2K

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Lied to about installation fee

So, uverse comes out to my apartment that I've transferred service to. Before transferring, I ask the technician if there will be any fees, tech says no. So, after tech comes out and attempts to connect service to an outlet that was obviously old and not in use that I requested him not to, he puts a

Questions

 • U-verse TV Account

396

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What equipment options are there

for AT&T residential high speed Internet service that are NOT a combo modem/router, but JUST a modem, that do NOT have wifi or LAN ports, that have only one Ethernet port, and that *by default* interconnect whatever device (router) one connects to it, to be directly assigned the public IP address in

Questions

 • AT&T Internet Installation

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Great Installation Representative

This morning, we had an installation for internet scheduled at 9 am at our new apartment. Our installer was Eric (We're in White Settlement, TX area). I was hoping to leave a review for Eric because he was amazing, but I couldn't find anywhere to do that. I'd appreciate if somehow this could make i

Questions

 • AT&T Fiber Installation

13

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garage door automation package is not compatible

The tech said that the garage door protection package (tells when your garage door is left open) was not compatible. He was very unskilled, had to call and get someone else out to fix a lot of his mistakes, forgot to ask about the garage door thing. Why wouldn't it be compatible? I don't think he kn

Questions

 • Learn

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A hurtful situation

Hello, my name is Derek and I am writing in regards for my mother and sister who have both been dealing with chaos and trying to get our account resolved for over 2 weeks going on 3 now. We have been loyal customer since before AT&T bought Alltel. We are trying to upgrade our phone as well as port 2

Questions

 • Account Features

48

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uverse tv and internet

So me and my wife moving to a brand new home and looking to go with someone other than charter check att website says yes fiber is available we even see the technician doing the work outside on the building before ours (condo) stop and chat with him for a second and tells us yeah since it's a new co

Questions

 • AT&T Fiber Installation

340

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Wifi range and signal strength

I just had fixed wireless installed in my home. The installer put it in the basement toward the middle of the house. When I checked internet speeds, I noticed the speed near the modem was over 20 Mbps Download and only 8.42 Mbps in my office (where I need the speed). Is there a repeater I can use

Questions

 • AT&T Internet Equipment

17

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very slow recovery

Hi,ATT fiber installation damaged my home electric line on April 5, 2019. Temporary bypass line for electric supply set up same day. The bypass line removed at October 7, 2019.Still pipes did not bury fully and damaged lawn did not do anything else.Meanwhile I paid bypass usage fee for 6 month(more

Questions

 • AT&T Fiber Installation

393

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Bait and switch.

The short story is I called AT&t on December 10th. I spoke to an agent in Ohio named Teresa who promised me that if the internet service did not work out for me I could return the box and I would get a refund on the installation fee. I confirmed this at least three times over the phone with herI als

Questions

 • AT&T Internet Installation

323

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LIVE Player Plug-in won't install on Mac OS X 10.7.5, Safari 5.1.7

Hi!  I'm at this page: http://uverse.com/uv/configure-live-player-plugin I'm on Mac OS X 10.7.5 using Safari 5.1.7.   the Java box is green with a checkmark "Java Installed" I click the "Install LIVE Player Plug-in" and nothing happens - no download, no dialog box, nothing. how do we get this to wor

Questions

 • Watching U-verse TV

1.4K

7

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New Installation Cancelled

I recently signed up for cable/internet to be installed at my house that I've owned now for over 2 yrs.  I have never had AT&T service before.  After my first order being cancelled, I signed up again online and went all the way through the process.  My scheduled installation date was tomorrow aftern

Questions

 • AT&T Internet Plans

113

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How to add multiple routers to DSL for better coverage . i.e. 2 story home, weak signal downstairs, gateway upstairs

i have a ADSL2+ router with basic DSL service. i bought a netgear n600 and netgear n300 router at a flee market and want to add 1 or both to system ?  Is this possible, and if so can anyone help ? i have tried once and it took me about 6 hours just to get system back to where i started.  

Questions

 • AT&T Internet Installation

14

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Extremely poor customer services and installation. Gateway cannot connect to the network.

Internet stopped working about a week ago, which is rough because I need the internet to work from home. Something is wrong with gateway/broadband. Talked to customer services for repair and the person suggested that I upgrade instead for a cheaper price. I realized now that it's a trick to get me t

Questions

 • AT&T Internet Installation

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No Show Appointment

Hello,Please send this to a manager or anyone who cares.AT&T is the only internet provider at my apartment complex and that is the only reason I am staying with it. But I will be changing my cellphone plan now which I’ve had for 10+ years. I had an appointment yesterday to have my internet installed

Questions

 • AT&T Internet Installation

109

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Need to move my Internet

Hey, So I'm not the first to ask this or have this issue, but I'm getting ready to move to a new place (just a few blocks away) in the next week; ergo, I need to move my existing Internet service over there. I've called the provided number multiple times, but the office is either closed or all the l

Questions

 • AT&T Internet Installation

19

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Need to know if my installation is happening today....

Ordered 1000mbps internet, install was set for today, but depending on where I check the appointment info, it gives me different times that the install is scheduled for. 11am-1pm on my order status, 7pm-9pm on profile, and 3am-5am (what???) on the app. When I go to reschedule or confirm I get an err

Questions

 • AT&T Fiber Installation

65

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Does ATT black list certain web addresses

Can't log into certain sites just in the last few weeks. Quick Books, fashion design, checking account

Questions

 • AT&T Internet Features

17

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Facilities Issue

So i just received another call telling me that it will be an estimated Date of Jan 17th for completion of the facility issues. This has been going on over a month. NO one can give me a straight answer and every post i see on the Forum no one has ever came back and stated my services are now connect

Questions

 • AT&T Internet Installation

130

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No Call No Show for Internet Installation

After scheduling a block of my time form 8-12 for installation I realized I was not getting a call. I contacted att where I spoke with "John" who could not understand me and would not transfer me to a superior of any kind. I was placed on hold for over 30 minutes with no luck. "John" told me the per

Questions

 • AT&T Internet Installation

851

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