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Questions

 • Other

1.2K

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Nightmare Fiber Install

Our installation for AT&T fiber has been nothing but a pain. A tech came out to install the ONT on the 3rd of this month, however he was unable to

Questions

 • AT&T Fiber Installation

549

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People 10 yards away from me have ATT fiber but I don't

Hello anyone who is reading this. I recently found out that houses near my condo have att fiber availible but not in my area. The only att service ava

Questions

 • AT&T Fiber Installation

347

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Fiber Internet coming to my area this month

Over the past couple weeks I’ve talked to 5 people from AT&T about getting Fiber Internet at my address, & literally every person I talked to, assured

Questions

 • AT&T Fiber Ordering

573

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Horrible Experience with ATT Install

I’ve spent weeks trying to resolve installation at my new home. I’ve taken 2 days off work and still no resolution and no internet. I’m told outside s

Questions

 • AT&T Internet Installation

719

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AT&T Internet Security Suite by McAfee "download cannot continue..."

AT&T Internet Security Suite by McAfee "download cannot continue because either there's a problem with your internet connection or the McAfee server i

Questions

 • AT&T Internet Features

14.5K

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Slow Speeds on 1GB Fiber Connection/Poor resolution

Installed in San Diego yesterday 1-26-18Tech was awesome, but it was late on Friday evening and I wanted him to get home, even though I requested an e

Questions

 • AT&T Fiber Equipment

592

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Can't get Uverse back?

Trying to see if any techs/experts out there can tell me why I can't get uverse back. I had uverse from 2010 to 2016 with no problems. Family wanted f

Questions

 • U-verse TV Equipment

266

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Facilities issue for awhile

I am very displeased with ATT, I ordered ATT Uverse on June 15th, ha...d a install date of June 27th. Received a call on the 26th saying they could no

Questions

 • U-verse TV Account

3.3K

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No wall jack.

Received my self install kit. But I have no broadband Jack or phone jack in my apartment. I did notice that my modem does have a cable attachment on i

Questions

 • AT&T Internet Installation

20.5K

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Any actual solution or customer service?

I apologize for the lengthy post but this seems like the only place I could possibly write out this mouth full of an ordeal.  About two months ago, fo

Questions

 • AT&T Internet Installation

87

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How do I fix the plugin for troubleshoot and install.

It was working before with no problem. It stopped working and I had to reinstall pluging again to no avail. I can't figure out how to download the Tro

Questions

 • AT&T Internet Features

94

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New customer trying to get AT&T Fiber on a fiber enabled street for the past 6 months

I'm a little beyond frustrated as I have been trying to order AT&T Fiber for the past 6 months, and it seems like nobody at AT&T sales or "u-verse" ca

Questions

 • AT&T Fiber Ordering

211

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What A WASTE!

I had a similar issue to some other people in this forum. I went into the AT&T store to upgrade my husband's phone got talked into a new tablet as wel

Questions

 • Other

613

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FTTP Install experience vs expectation (complaint)

I live in a large apartment complex and AT&T have been installing fibre in the neighborhood. I received a letter from my apartment leasing office

Questions

 • AT&T Fiber Installation

323

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damange caused by AT&T install

we are in a new home development. The at&t crew that came in to install line damaged several of the yards in our neighborhood. no one is responding or

Questions

 • AT&T Internet Installation

557

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Internet speed down to 22 mbps after upgrade to internet 75

Today, I upgrade my service from Internet 25 to Internet 75.  An technician visit my home for install new line and replace my equipment.  After all hi

Questions

 • AT&T Internet Plans

420

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Fibre upgrade from DSL

I tried to upgrade from DSL to fibre. I took time off work for the install window yesterday Aug 13th. They were supposed to arrive between 11am and 4p

Questions

 • AT&T Fiber Installation

491

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Need help wiring NID for new phone jack install ahead of internet service turn up.

I am doing a self-install of internet-only this week. The agent told me it was DSL and a phone line was required. We have never had a phone jack in ou

Questions

 • AT&T Internet Equipment

1.6K

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Some Process Improvement Ideas

Initially ordered Fiber + UVerse in July. Install scheduled for August 6. Shortly after the install window expired, received a call from install tech.

Questions

 • AT&T Fiber Installation

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