Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (6)

Relevance

Accepted Solution

Official Solution

What is the new: Surcharges & fees, Cost Assessment Charge $2.80

This showed up on my current U-verse bill. What is it?? I looked back at the past few bills and there are not notices about my internet going up in price. My internet is still $40, but there is this fee: Surcharges & feesCost Assessment Charge$2.80 Can someone please help me understand what this is

Questions

 • AT&T Internet Account

8.2K

13

0

Promotional discount and bill increases

U verse bill keeps on rising. We benefited from a promotion on the 2nd year to keep the monthly rate down. Now, even that promotion expired and Att increase comes along... Called a retention agent and they don't have a new promotion available, however their value offer to retain us is to increase th

Questions

 • U-verse TV Account

299

3

0

0

Retention Pricing

I have a hard time understanding the price increases from AT&T. I understood the first year why I could not keep my pricing the same as I was a "NEW" customer to AT&T. Now here I am a year later and I am having to renegotiate this pricing arrangement and again I am being taken advantage of. As a rep

Questions

 • U-verse TV Account

1.5K

12

0

0

Closed

CONTINUOUSLY INCREASING BILL SOLVED!!!

I am doing the buyout and it will save me over $60 for 14 months which comes out to a savings of $840 with same services with one exception. I currently have "24 mbps turbo" with AT&T that drops to 1-2 mbps at times, and with Charter, I will have 100 mbps pipeline. To qualify for contract buyout pro

Questions

 • U-verse TV Account

1.6K

14

0

Massive increase in cost of service

I received my bill for TV and Internet yesterday and my total due has increased by 50%. I called and spoke with customer service and was then transferred to Customer Loyalty Dept.  I spoke with a John who said he was the department manager.  He said that my U300 package had a previous promotional ra

Questions

 • U-verse TV Account

128

1

0

0

Increase in Bill

Recently my bill increased by $10 per month. I spent over 60 minutes on the phone trying to get a legitimate reason why. I was told that it was because I ended a bundle and that the "stand-alone" service was higher cost.  I have never had a bundle, have not inquired about a bundle, nor approached th

Questions

 • AT&T Internet Features

364

4

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.