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What is the new: Surcharges & fees, Cost Assessment Charge $2.80

This showed up on my current U-verse bill. What is it?? I looked back at the past few bills and there are not notices about my internet going up in price. My internet is still $40, but there is this fee: Surcharges & feesCost Assessment Charge$2.80 Can someone please help me understand what this is

Questions

8.4K

13

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Promotional discount and bill increases

U verse bill keeps on rising. We benefited from a promotion on the 2nd year to keep the monthly rate down. Now, even that promotion expired and Att increase comes along... Called a retention agent and they don't have a new promotion available, however their value offer to retain us is to increase th

Questions

311

3

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Retention Pricing

I have a hard time understanding the price increases from AT&T. I understood the first year why I could not keep my pricing the same as I was a "NEW" customer to AT&T. Now here I am a year later and I am having to renegotiate this pricing arrangement and again I am being taken advantage of. As a rep

Questions

1.5K

12

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0

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CONTINUOUSLY INCREASING BILL SOLVED!!!

I am doing the buyout and it will save me over $60 for 14 months which comes out to a savings of $840 with same services with one exception. I currently have "24 mbps turbo" with AT&T that drops to 1-2 mbps at times, and with Charter, I will have 100 mbps pipeline. To qualify for contract buyout pro

Questions

1.6K

14

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Massive increase in cost of service

I received my bill for TV and Internet yesterday and my total due has increased by 50%. I called and spoke with customer service and was then transferred to Customer Loyalty Dept.  I spoke with a John who said he was the department manager.  He said that my U300 package had a previous promotional ra

Questions

140

1

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Increase in Bill

Recently my bill increased by $10 per month. I spent over 60 minutes on the phone trying to get a legitimate reason why. I was told that it was because I ended a bundle and that the "stand-alone" service was higher cost.  I have never had a bundle, have not inquired about a bundle, nor approached th

Questions

375

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