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Is my final bill pro-rated?

Hello, Please anwser my question. Should I pay whole amount even I used one day during billing period? I want to pay what I used.    Dec 2015    - ATT charged  $140.18 for entire bill cycle(Dec 12-Jan 11).     - I canceled ATT account at 12/12/2015 Jan 2016    - ATT charged $111 for termination fee

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8.1K

7

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WHY ARE CUSTOMERS NOT A PRIORITY?

Hello,Does anyone out there have contact information for payments that where processed but never applied to my account, I have confirmation number from AT&T and my statement as well from my bank that the money was taken!I have spoken with multiple reps and given information many times that is comple

Questions

251

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Where Is There Decent Customer Service

I have been a loyal customer of AT&T for nearly 10 years. In January 2017, I decided to bundle my cellular data with DirecTV and U-verse. Since that time I have made 16 phone calls, spoken with 12 different customer service representatives, spent 439 minutes, which equals 7.31 hours of unpaid work t

Questions

276

8

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TREATING CUSTOMERS POORLY!

Hello,It seems from what I have been reading on the forms page that its ok to mistreat customers. Why is this acceptable in the culture of AT&T, to treat customers poorly?

Questions

243

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Closed

Customer service representatives not being held liable for what they say about the services

In November I contacted customer service via the chat option, the reason was that my bill had increased from $44.95 to $49.95. I was told that in September 2014 when I upgraded my phone service to unlimited it was supposed to be $49.95 + taxes and was told that the bill was going to be 49.95 total u

Questions

397

4

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CUSTOMERS TREATED SO POORLY!

I know I have asked this question many times before, but why do you treat your customers so poorly, are you trained to do so by management?

Questions

770

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ABSOLUTE WORST

I was traveling internationally when I was advised to change my plan for international usage which I paid for and still was charged over 2,000.    We called back multiple times because I noticed the change did not take place! And they charged me twice for the Gold Pass, with a Day Pass, which I had

Questions

114

1

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The worst customer service and follow through

We were convinced to switch to ATT Uverse because the customer service representative explained that we would he receiving a discounted price if we bundled services with our Direct TV and Uverse. To this day, 10 months later they have not been able to bundle our service and provide us with the disco

Questions

185

3

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Online Promotions Not Honored month after month have call to get credit

This is the worse customers service i have ever had in my life! Browsing the At&t 24 month online promotions they were advertising convinced me to purchase the bundle package online and leave there competitor, due to the savings I would  received for Phone $9.99, 1000 internet $70, DirectTV $55 for

Questions

115

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WHY ARE CUSTOMERS NOT A PRIORITY?

Maybe I am not asking the question correctly, why are customers not a priority?

Questions

330

8

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AT&T will stick a late fee and a restoral fee, even if the billing error is their fault

I've set my service for deletion next month. Past couple of months since last year, AT&T posts incorrect charges on my account. I have had to call them every month to delete wrong charges. Each month I stay on phone for more than an hour. Today it topped nearly 2 hours. And if I don't call them to r

Questions

614

1

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Deleted

Deleted

Questions

136

1

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Adventures with customer service: Lies, lies, lies

In July, I discovered my AT&T contract had expired and sought to renew it. I was quoted a pre-tax/fee price of around $125 for Internet 100/Uverse 200. When I received my bill in August, I discovered that this deal had not been applied. I called customer service and asked what had happened. They did

Questions

640

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