Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (12)

Relevance

Accepted Solution

Official Solution

Lumia 640XL and Windows 10

Why did I received a Windows 8.1 version and not the advertised Windows 10 version? The smartphone is only a few days and around a week old. Now, I have yet checked the other specs of the received phone if it has the same specs as the advertised one.   Take your work beyond the office walls with th

Questions

 • Other Phones & Devices

1.7K

10

0

0

BILL COMPLAINT/FRAUDULENT ACTIVITY BY AT&T

I called at&t for new service in December. I specifically asked for internet plan that was not anything over 50.00 a month with no overage charges. The rep was quick to get me signed up under these terms. My bill would be 48.27 per month for house phone and internet. I am homelessin a shelter with l

Questions

 • AT&T Internet Account

620

1

0

Incorrect Billing from ATT. Says something in charges, charges something much more at end

In https://www.att.com/my/#/changemyplan My Bill says:Current planxGB$xx.xx/mo. per month for x devices My monthly bill is 30% more than what my plan says. I have international calling blocked, I have no devices I bought through ATT either under contract or as EMI so nothing should come up there. I

Questions

 • Wireless Billing

109

2

0

0

fix your billing records

how do i get at&t to fix their billing screw up. i paid a bill and i have the payment confirmation. i still have been unable to get anyone from at&t to fix the messed up billing record. i am paying a stupid amount on DSL when i could be paying less for a better service but i am unable to change serv

Questions

 • AT&T Phone Account

460

2

0

0

Balance on my credit report

I had all services (phone, Direct TV, and U-verse) when I signed up in 2014 or 15.  I moved in Aug of 16 and my new house was not able to get U-verse.  After having 3 different technicians come out and tell me the same thing, the last one got on the phone with AT&T and let them know that, even thoug

Questions

 • AT&T Internet Account

147

1

0

0

Loyalty Department Pricing Not reflecting in bill

I was going to cancel service and the loyalty department promised me a specific price for Fiber Internet. This was two months ago, every month I have to call spending at least 1 hour on the phone to get a price adjustment for the promised price.  How do I get ATT to fix this so my bill is consistent

Questions

 • AT&T Fiber Account

364

1

0

0

Why does AT&T support even bother answering my questions when all their answers are dead wrong?

After breaking my iphone 7 plus, I inquired as to whether or not i could repair it through AT&T insurance AND upgrade my phone at the same time. After being in chat with them for about five hours, they told me yes, just file a claim with the insurance and as soon as that's done, I should go ahead an

Questions

 • Phone & Device Upgrades

135

4

0

0

Reverse call gives wrong name from a known caller

The reverse call feature does not work correctly when I enter a telephone number from a known caller, a friend, it gives me the wrong name and location. How many other reverse phone caller numbers I checked have been wrong when this is happening when I tested calling somebody I know? Any help would

Questions

 • Device Features

453

1

0

0

Deleted

Deleted

Questions

 • AT&T Internet Account

128

1

0

0

HOW CAN I PAY MY BILL IF IM IN ANOTHER COUNTRY?

So, i moved back to brasil last week and i can’t terminate my account. Before i came, i paid my phone (i had ATT next), and just let my internet because i’d need it at the airport between conections. I went to an ATT, the sales person said i’d be able to unlock my phone really quick. Just pay my acc

Questions

 • Online Account Access

446

1

0

0

unlock code is incorrect

Congratulations! Your request was approvedIMEI: *****Request number: ***** Hi, OSAMA.We received and approved your request to unlock your Samsung SM-G935A device. Use the unlock code and instructions in this email to unlock your device. Unlock code: xxxxxxxx unlock code is incorrect

Questions

 • Samsung

492

4

0

0

Number I never texted is showing up in my texts logs

Okay, so a few times, there has been a number on my text logs that I legitimately never texted. It shows a couple sent and received messages. Back in June, I spoke with a representative who said that was most likely happening because of some updates that were being made on the myatt system. I notice

Questions

 • Wireless Account

238

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.