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Hanging up on your customers is how you solve your most complicated problems

I have spent the last 2 hours on the phone with multiple representatives trying to purchase this phone.  https://www.att.com/cellphones/samsung/galaxy-s7-edge-used-phone.html#sku=sku8370477 Once I log in the website insists that I add another line instead of allowing me to upgrade my phone to this m

Questions

 • Phone & Device Upgrades

237

6

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Why does ATT provide the worst service imaginable?

Worst service EVER!!!! SHAMEFUL ATT!!I'm a customer for over 50 years - one of my lines is down. I have emphasized that owing to the role of this line - it's repair is an URGENT MATTER!!!! I am not exaggerating -,I have clarified over and over with ATT - and ATT's staggeringly incompetent/bureaucrat

Questions

 • AT&T Phone Equipment

228

2

0

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Worst AT&T Horror Story (Home Completely Flooded)

   We don't use AT&T's services, but our apartment complex (Silvana Oaks in North Charleston, SC) gave them permission to enter every building to set each unit up for fiber capability. On Tuesday, August 1st, around 10 AM, an AT&T crew came into our apartment to do their

Questions

 • AT&T Fiber Installation

353

1

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What do I need to do for AT&T to fix my plan without forcing me to resort to ridiculous tactics?

I pay for my mother and sister's phone and have had an AT&T family plan for many years now. Back in March this year my sister broke her phone and needed to get a new one. I added her as an authorized user so she could go to her local AT&T store while I was busy at work and get a new one. I told her

Questions

 • Wireless Account

465

2

0

0

ConnecTech Lied & Gave Erroneous Information to get my Money!

I've been haven’t a malware problem over the past week, and a very knowledgeable volunteer on Apple.com said that it seemed as if the modem/router was infected. I relayed this information to the ConnecTech "tech" and she said that malware can’t do that. I'll leave out the steps we took to diagnose t

Questions

 • AT&T Internet Equipment

331

5

0

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How do I get incompetent "customer service" representatives fired? LIKE IF YOU AGREE!

Maybe if AT&T fires enough of them, they'll eventually be forced to actually hire some competent ones and train them. Seriously it seems like AT&T's goal is to just accomplish nothing and hope you'll give up watching tv because you don't feel like spending your entire day on the phone with india/the

Questions

 • U-verse TV Account

951

2

0

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AT&T sent me a wired vip1200 Set Top Box to replace my Wireless VIP2500 STB. I hate AT&T!!!!!

@ATTU-verseCare @ATTCares  One of my 2 wireless motorola VIP2500 STB's died completely no lights 100% dead.  So attempt#1 to troubleshooting via phone app.  It claims to be sending a replacement receiver and I'll get a text message when the replacement order goes through. Of course it does nothing a

Questions

 • U-verse TV Equipment

1K

4

0

Fraudulent Billing Practices? Futile 5 hours inATTChatHELL. Then disconnected and seemingly blocked?

I have got to say...I am baffled by what I have been witness to. I have a wireless account. Phone number *****. You have billed me for a phone that was returned via warranty for being defective. This phone was purchased in May 2017. It malfunctioned due to defect in May 2017. It was sent back to you

Questions

 • Wireless Billing

169

4

0

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Who do I contact to escalate a sales agent fraudulently taking a phone under an active next plan

Agent STOLE my phone... instead of using the phone for upgrade with trade in offer as requested (and as was available per art's own website) she placed a new next plan on a different line and used the phone from the other next plan for buy back credit. The buy back credit was only $265 and the remai

Questions

 • Wireless Account

195

6

0

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AT&T is the worse. absolute worse. Unable to cancel account after three attempts.

I had a Uverse and internet account with ATT and around October of 2016 I decided to cancel the account because: 1. internet was too slow, 2. I hardly watched TV, 3. it was too expensive.  I called to cancel and was told that I was still in a promotion period and would have to pay a cancellation fee

Questions

 • U-verse TV Account

200

1

0

AT&T and FedEx nightmare!! - - HELP PLEASE

Can someone please help me?  I ordered an iPhone 6 over the phone and upgraded my service. (hindsight - BIG mistake on both)  Long story short, FedEx has a record of the package entering there center and nothing more.  They have communicated to AT&T that the phone has been lost and the matter handed

Questions

 • Wireless Account

333

2

0

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Unresolved billing and internet issues

My contract was about to expire at the beginning of August, so I started shopping to see what deals I may be able to get. My internet was decent at around 20Mbps, but we did have intermittent issues. Actually, it got to the point I contact customer service. Their solution was to get me a good deal a

Questions

 • AT&T Internet Features

483

2

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My phone bill is incorrect over charging me $1000. My phone has been shut off Bill still not fixed

Att new customer wireless (contract as  well as DIRECTV) I’m am having  A similar issue  that others seem to be having with AT&T. With my BILL  I always had good luck with them never had a problem and now ever since they have merged with DIRECTV ( which my family has had for years mind you) they are

Questions

 • Wireless Billing

113

1

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Network settings have changed please restart system.

So I finally got my replacement wireless stb.  An isb7105 + a vap2500 that replaced my vip2500+ven501.  But the "new" stb 7105 keeps getting multiple a network settings has changed restart system messsages. Every day.  How do I fix this? Do I need another replacement stb? Does the new wap need to be

Questions

 • Watching U-verse TV

2.6K

21

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The basic notification does not work after spending 8+ hours over 4 weeks with tech support

I have been a customer for more than a year and never had a problem till now. I want to do a simple thing - add two numbers to the notifications for Programs (stay,away,etc.) As a digital service this should have been simple using the web site. But .... it has been more than 4 weeks and these guys c

Questions

 • Device Troubleshooting

286

5

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ATT Outage - Pretending it doesn't exist

So, today around noon time my internet stopped working. I called support and they told me that there was a problem which required sending a repairman to my house. At about the same time, on demand video stopped working and the TV started to lose frames from time to time. After a little while I chang

Questions

 • AT&T Internet Account

805

2

0

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Problems with att

AT&T is the worst company I’ve ever dealt with in my life. I ordered a new phone from them on 9 December I got a confirmation they were shipping the phone which was not the phone that I ordered, I immediately called them and told them of the error and they guaranteed me they would cancel the shi

Questions

 • Wireless Account

77

0

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AT&T are Crooks

I have come to the conclusion that AT&T are crooks.  At very best their staff is completely incompetent. Allow me to explain:   October 2017:  Signed up for service because I had a new job and my T-Mobile signal wouldn't reach my work place.  I was happy with T-mobile.  Their price is much more hone

Questions

 • Wireless Billing

280

3

0

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