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Incompetent Tech Support Wastes Two Hours of my Life - Be Warned

Greetings,To begin, I just want to say that I regret having DirectTV bundled with my ATT Uverse Internet Service.Simply because I've just realized that ATT Uverse Customer Service is actually worse than what I've heard.My not-so-pleasant experiences started on Sunday 9/04/16 immediately after the Di

Questions

 • AT&T Internet Features

334

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10 ATT reps, 10 different answers

Perhaps unlike most folks here, I actually like AT&T. They've provided me adequate service for the five years or so that I've had iphone service with them and have mostly been responsive to my complaints. But I have noticed is that you can talk to five different people in customer service and get fi

Questions

 • Data & Messaging Features, Internet Tethering

311

5

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When AT&T gives you the run around

So I am going to tell this story and see what possible solution there is. I was offered a deal by the Retention department which took 2 days just to get to that point. I was told that since I had a pre-paid account if I switched to a postpaid account I could by a iPhone XR for $299.00. You guys told

Questions

 • Wireless Account

881

1

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AT&T Customer Service is HORRIBLE!

I am writing to express my disappointment and disgust in dealing with AT&T Customer Service representatives and Managers over the past 3 weeks.  I must first say that they have been pleasant and courteous, but my dissatisfaction lies in their incompetence to get a simple task completed.For the past

Questions

 • AT&T Internet Equipment

93

1

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Wireless receivers only work when main DVR is unplugged, How intarnation do I resolve this issue?

My (2) wireless receivers and (1) hard wired receiver only work when the main DVR is unplugged. As soon as i plug in the main DVR, all three receivers start to reboot continuously. The tech that came over said I had a grounding problem which was a lie because I just had my house grounded not even 1

Questions

 • U-verse TV Equipment

595

6

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U-Verse Customer Support Incompetence

Thursday, July 3, 2014    16:33 EST Called AT&T (800-288-2020) to report service outage (TV & Internet).  Customer service representative reported that no technicians were available on Friday July 4th as they were only schedule for half-day due to holiday.  He told me that a technician would come to

Questions

 • U-verse TV Account

307

1

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Can ATT customer service really be this bad.....

We've had ATT DSL for 2+ years and the service was acceptable but not great.  Speeds were 30-50% of advertised but we managed; except for streaming video that was painful.  After multiple telemarketing attacks we finally capitulated and agreed to move home phone and Internet to U-verse even though w

Questions

 • U-verse TV Account

590

1

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Endless spiral of "device not returned" !!!!

Hi, Has anyone had any luck getting AT&T to get their act together with this??? My device was returned in Sep. AT&T knows that and agrees. They billed me in error and I have called them FOUR TIMES and each time the agent says it will be removed from the bill but they KEEP billing me for it!?!?!  Wha

Questions

 • Wireless Billing

139

1

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Continual horrible service, deception and failure to act on promises

I have got to be the most maligned AT&T customer. First off, since last October they have screwed up my business. First, I was warned someone was trying to scam a free phone from our account. i think the only competent AT&T employee (a retail store associate) called me from Atlanta and told me someo

Questions

 • Phone & Device Upgrades

106

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