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Is AT&T unable to connect the dots that 2 affected May be Coincidence but 100+ its an internal issue

I am at my wits end and its been a week so I can’t fathom how people have maintained their sanity for 3+ months being jerked around by AT&T who can’t see the evidence laid out before them that there is an internal issue either negligence incompetence  or an ability to hire properly possibly even out

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