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IMEI number not in the database??

Hi, So I am traveling in Guam right now and didnt' get a chance to request unlocking of my device before I came out here. I am trying to submit now, but it keeps telling me that my IMEI number is not recognized for my Note 4... I've seen other people post here and get responses pretty quickly from a

Questions

 • Android

481

2

0

0

Reusing GoPhone Sim after UK trip

I'm traveling to the UK & will buy a Sim card there for my week. Is it possible to reuse my AT&T GoPhone Sim or do I seriously need to pay another $45 for a new Sim card instead of reactivating my current one with my IMEI number? Thank you!!!

Questions

 • Android

285

8

0

0

How Do I Request An Unlock As a Non-AT&T Customer?

Dear AT&T, I've purchased a Samsung Galaxy Note Pro 12.2 (P907A). The seller said it is a clean IMEI and activation ready.But when i use the Consumer Device Unlock Portal to request unlock as a Non-AT&T Mobility customer to input the IMEI, an error appear as below:"Error: We found no record of the I

Questions

 • Samsung

572

1

0

0

PLEASE HELP TO UNLOCK my phone!

Hi! I bought a Moto X unlocked on Amazon because I live overseas. Then my camera started to show problems, so I called Motorola, I sent the device and with 100 dollars they replaced it. Now my phone seems to be locked, I try to sign in through the page of AT&T but when I write down my IMEI they told

Questions

 • Other Phones & Devices

235

4

0

0

Device Unlock: Looks like the IMEI number you entered doesn’t match an AT&T device Galaxy S9

I received a Samsung Galaxy S9 about 4 days ago after purchasing it from a deal that Samsung was having on their site. I tried to unlock the phone by visiting the AT&T unlock page and entering the IMEI number but it gave me an error so I decided to wait a few days, hoping it would go away, but I gue

Questions

 • Samsung

1.5K

12

0

0

Att prepaid

IMEI number is definitely right, but during the setup of the new prepaid sim it said that it wasn't recognized. I used to have att with the same phone, so I don't understand why this is happening, please help.

Questions

 • Android

144

1

0

0

Looks like your IMEI and phone number don't match. Check your info and try again

Bought an iPhone X locked to AT&T last year from a 3rd party and have been using it ever since. I want to unlock it so I can sell it but I keep getting the IMEI mismatch error. No reason for it to not work. I've had to jump through hoops and get my mother's help since the phone number is still tied

Questions

 • Apple

268

4

0

0

Problem with unlocking a device associated with AT & T

Hello, good morning, my name is Manuel Ortega I am from Venezuela and I bought an iphone 4s phone on ebay last week, the phone in a very excellent condition. The problem lies in when I put a sim in the country, which will not stop. activate, find out a bit on the internet and I saw that there was a

Questions

 • Other Phones & Devices

161

1

0

0

Unlock Page Issues: Looks like the IMEI number you entered doesn’t match an AT&T device. Try enterin

Hi i am Using the Request page, and i am getting this error: Looks like the IMEI number you entered doesn’t match an AT&T device. Try entering it again. Dial *#06# on your mobile phone to make sure you have the right IMEI.     The phone is purchased at retail price !

Questions

 • AT&T Phone Account

308

3

0

0

How to find your IMEI number on a phone I no longer have?

Hello I had a Motorola G 5th Gen Plus and I seem to have lost it somewhere. It still has some personal information on it of mine and I want to report it but I don't have the original packaging and its not connected to my account anymore but used to be. How can I find the IMEI number so I can report

Questions

 • Android

173

4

0

0

Huawei Phone IMEI issue

My husband and I recently bought new Huawei P Smart Plus phones in Ukraine (model #: INE-LX1), and are very happy with the phone's performance so far.  They worked perfectly while we were traveling and, after researching, discovered they should work on AT&T without issues. We went into our local sto

Questions

 • Other Phones & Devices

478

1

0

0

S10e "IMEI provided is not an AT&T IMEI"

Hello, I've just recently purchased a new Galaxy S10e from AT&T with plans to use it with another carrier. I have put in a device unlock request twice now, but receive an email a couple of days later saying that the IMEI provided is not an AT&T IMEI. I have verified that the IMEI I am inputting is i

Questions

 • Samsung

184

1

0

0

Non-AT&T Customer Requesting Device Unlocked IMEI Number Not Recognized

I am not an AT&T customer, but my iPhone was recently replaced by the Apple, store locked to AT&T (the phone that was replaced was originally an AT&T phone but was unlocked before I purchased it). I have tried submitting a request to AT&T to unlock the device, but the IMEI number is not recognized.

Questions

 • Apple

216

3

0

0

Email Address Tied to Account No Longer Active

Hello everyone. My grandmother has had a prepaid $29.99/mo data plan for years tied to a Netgear Hotspot. Recently, the credit card ATT charged was cancelled because she lost it. Her internet was soon shut off so I've called ATT several times to update her billing information to have her hotspot tur

Questions

 • Data & Messaging Features, Internet Tethering

190

0

0

0

Bought a phone off of someone, tried to unlock it, won't work

Hi y'all! I recently bought an iPhone 5s locked with AT&T from a coworker (without knowing it was locked). So I went to AT&T's websiteto try and unlock the phone but when I typed in the IMEI code and everything, AT&T shot me an email back saying that my request was denied because the phone I was try

Questions

 • Apple

1.3K

1

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