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AT&T Approved Note 9 Unlock but Only Provided 8 Digit Code (all zeroes)

I've had a heck of a time getting my Note9 unlocked. Fully paid and was active for several months. Account was paid in full. AT&T finally approved the unlock after several tries and after being told it was not in the database. Once they finally approved,  I only received an 8 digit unlock code (Note

Questions

 • Samsung

181

1

0

0

IMEI Not found Iphone 8 plus

Good evening. A day ago, I paid off the installment for my iphone 8 plus in my account. I went to the unlock page to get it unlocked but it says that the IMEI doesn't match an AT&T device. Can I please get help on this issue?

Questions

 • Wireless Account

144

1

0

0

When will OnePlus 3 IMEI be added to AT&T Database?

How long until AT&T updates their IMEI databases to include the new Oneplus 3 Phones?When I went to put my SIM card into my new OP3, I lost LTE speeds as well as had my data plan removed from my account. AT&T Techs and Store Employees both said it was because the system doesn't recognize the OP3 and

Questions

 • Other Phones & Devices

7.7K

25

0

0

At&t Samsung S9+IMEI number you entered doesn’t match an AT&T device for Device unlocking

I recently purchased and received my brand new Samsung S9+. I purchased the phone from Samsung's website, but chose the AT&T option for the carrier. I immediately went to the unlock site as the phone is 100% paid off and it kept saying "Looks like the IMEI number you entered doesn’t match an AT&T de

Questions

 • Samsung

1.6K

11

0

0

Porting a number to a new line?

Hi guys,I've recently ported a number to a new line and I'm wondering what the AT&T representative needs from me to do so, other than the phone number itself and my other carrier's information.The rep asked me for an IMEI number but I'm not sure why they need that if the phone number just needs to b

Questions

 • Wireless Account

1.1K

4

0

0

IMEI numbers

Why is it that Att claims that they can’t sell a SIM card ready for activation with out a valid IMEI number when they don’t track and update IMEI numbers when replaced via Apple care? Unlocking a phone is impossible as they don’t update the information they claim to always have...

Questions

 • Apple

112

1

0

0

Unlock Code for LG G3 DENIED because of IMEI number?

I requested an unlock code for an AT&T LG G3 that I'm trying to use with another provider. My request was denied three times stating that the IMEI number doesn’t match a device that’s compatible with the AT&T network, which is false because it is an AT&T phone that was used with an AT&T service plan

Questions

 • Android

205

1

0

0

Looks like your IMEI and phone number don't match. Help!

Hi, I don't know why my IMEI does not match with phone number. I correctly entered in my IMEI and phone number. I am also sure my requirements are filled Is active for at least 60 days if you purchased an installment or term agreement YesHas no past due or unpaid balance YesHas a completed contract

Questions

 • Phone & Device Upgrades

309

1

0

0

Change IMEI on prepaid data SIM

Hi, I need to activate a couple of Sierra Wireless USB modems that need to be used as a backup data connection for a network router.I could not find the software/drivers to make this modem work with a Mac running High Sierra 10.13.6  I activated the SIM in an iPad. Now I need to change the IMEI numb

Questions

 • Other Phones & Devices

788

2

0

0

Owner of 2nd hand android devise but cant unlock

Hi Everyone can anyone assist or advise, Ive wanted to buy a Asus Padfone X for a long while and I live in the UK. A seller on ebay has some for sale in the UK which was great, but ATT wont unlock the sim block as they have either money owing by the original owner or not used for 60 days. It seems i

Questions

 • Other Phones & Devices

228

0

0

0

IMEI number coming up with wrong phone in at&t database?

I put in the imei number to get my phone unlocked. In ATT system its coming up as an LG phone not a Samsung 8 Active. My request to unlock was approved but it doesnt work because it is wrong in the system. It does come up right in the imei database though

Questions

 • Phone & Device Upgrades

323

1

0

0

Strange IMEI problem during phone unlocking process

I have a Samsung S4 that I bought under the usual two-year contract at an AT&T store, where they installed the SIM card. I finished this contract a while ago, and have since bought an S8 phone (full price) that is unlocked. I have registered this new S8 at AT&T so as to have the same phone number an

Questions

 • Samsung

185

0

0

0

Imei and phone number dont match issues

I am trying to get a phone on my account unlocked, but when i try via the site given, it states "looks lime you IMEI and phone number dont match.  Not only did i perform *#06# on the device to get correct imei, i also looked it up im the about phome section.  The phomlne is paid off, and has been on

Questions

 • Android

124

1

0

0

The IMEI you entered does not appear to be an AT&T wireless phone or tablet (Alcatel Ideal)

When I try unlock an at&t branded Alcatel Ideal, the online unlocking portal shows me the following message "The IMEI you entered does not appear to be an AT&T wireless phone or tablet. Please re-enter the correct 15-digit IMEI number for your AT&T wireless phone or tablet. You can obtain the IMEI n

Questions

 • Device Features

455

3

0

0

Looks like your IMEI and phone number don't match

I have a Galaxy s7, paid in full, I upgraded to the Note 9 but I cannot unlock my phone.  I enter my IMEI and it says 'Looks like your IMEI and phone number don't match'.  I transferred my number to this new Note 9 when I bought it.  Do I need to move the sim card back to the old phone to try and un

Questions

 • Samsung

214

1

0

0

iPhone 6s IMEI not recognized for unlocking

Hi I have an at&t iPhone 6s that I have been trying to get unlocked for a month now. I am an at&t customer and I was eligible for an upgrade so I bought an iPhone 8. I am currently using the 8 and have been since September but I have not had any success trying to unlock my old iPhone 6s through the

Questions

 • Apple

115

1

0

0

Is it possible to connect to MicroCell with IMEI instead of Phone #?

I have a 2Gig Go Control alarm panel that uses an AT&T wireless modem that I would like to connect through my MicroCell (Black DPH-154).  The issue is that the panel's phone number: 577-619-XXXX is rejected as ineligible. The area code 577 is a special non-geographic area code reserved for personal

Questions

 • 3G MicroCell™

938

5

0

Purchased used Iphone XR- now blacklisted

Two questions:  How do I prevent buying a blacklisted phone, or one that will be the future.  It wasn't when I purchased it (I am using it on cricket).   Now that I'm told I have a blacklisted AT&T phone, if/when it does become inoperable- will AT&T help me in anyway? I recently found it this was bl

Questions

 • Apple

660

3

0

0

Can a manufacture blacklist a phone?

I bought a OnePlus 2 phone directly from OnePlus, but after months of customer service/Paypal problems I ended up with the phone and my money back...some how.OnePlus didn't bother replying to my email saying I would give it back(this was a month ago), and Paypal said I didn't have to give it back, s

Questions

 • Phone & Device Upgrades

429

5

0

0

Looks like the IMEI number you entered doesn’t match an AT&T device... NO HELP so far from ATT

iPhone 6 Plus... fully paid off. Not under contract. Called and spoke to a very nice rep, who put in a ticket for me...    "Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device:CASE: [edited for privacy – please do not post personal information]Thank you for contacting

Questions

 • Other Phones & Devices

288

0

0

0

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