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Cannot find IMEI Number in ATT Device Portal

Hi, Cannot find IMEI Number for my iphone 6 in Att Device Portal..

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Your IMEI number & device don't match

I submitted requests to unlock iPhone 7 which I know for sure are locked to AT&T but got the following response from AT&T unlock portal.  Anyone else had same issue could you please let me know how you resolved it? Thanks   Subject: Your IMEI number & device don't match We can't complete your unlock

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