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My brother-in-law has tried to unlock his old iPhone 6 that is off contract and paid off through his account, but it says that the IMEI is not recognized. I have tried the website services to unlock the phone and to no avail. Unfortunately @ATTHelp no longer receives private messages so a solution p
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Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.